1. United Parcel Service

2. Background United Parcel Service - Founded in Seattle 1907 (Jim Casey)
- Expansion 1920s
- Partnership with Blue Label Air
diversified with offering logistics
Began offering financial services

3. Current Executives C.E.O. Michael Eskew (2002) C.F.O.
D. Scott Davis (2001)
C.I.O
Kenneth Lacy (1997)

4. Company Culture Parking Spaces Cutting costs (economy class flights)
Uniformity
Egalitarianism (promotion within)

5. UPS Today Headquarters in Atlanta, Georgia
357,000 employees (317,000 U.S. ; 40,000 International)
Regional offices located in:
Africa
Australia/New Zealand
Caribbean
Central America
Europe
Middle East
North America
South America

6. Interesting Facts Fortune 500 ranking: 42
UPS awarded one of Fortune magazine’s Diversity Elite 50 Best Companies for African American, Asians and Hispanics.

7. Key Competitors AMR Corp Atlas Air Worldwide Federal Express
U.S. Postal Service
DHL International
US Airways
Lufthansa
Nippon Express
Yellow Roadway

8. UPS vs. Federal Express Use of technology Hub strategy
Employees and culture
Service cost structures
Financial performance

9. Profitability: UPS vs. Federal Express

10. Stock Performance (http://global. factiva. com/en/chmd/chart. asp

11. 2003 Package Operations
2003 Delivery Volume: 3.4 bil packages and documents
Daily Delivery Volume: 13.6 mil packages and documents
Service area: More than 200 countries and territories
Customers: 7.9 mil daily (1.8 mil pick-up, 6.1 delivery)
Operating facilities: 1,748
Delivery fleet: 88,000 cars, vans, tractors, motorcycles
Aircraft: 582

12. 2003 Revenue by Segment (In billions) www.UPS.com
$2.9
$5.6
$25.0

13. Competitive Forces Affecting The Company
(Recklies)

14. Competitive Rivalry Within The Industry
Federal Express
United States Postal Service
TNT Post Group
Deutsche Post World Net

15. Threat Of New Entrants
A good amount of resources to start up and run a company of that nature. The investments needed in information technology are too much and this acts as barriers to entry.
UPS has invested millions of dollars in the development and use of technology and so have many of its major competitors.

16. Threat Of Substitutes
New ways to communicate such as and other forms of communication are being used more frequently.
Federal Express, the United States Postal Service, and others offer a similar service and this is where substitutes can hurt UPS.

17. The Bargaining Power Of Customers
Customers can’t bargain with UPS about prices, but they can go somewhere else to get their packages delivered.
This is easy to do and any customer can just switch over to a competitor because membership is not being required if you decide to use a new carrier

18. The Bargaining Power Of Suppliers
Because they provide more of a service in delivering packages, there is no real direct supplier to be worried about.
Ground delivery units, aircraft transportation firms, and IT support
Air2Web, Inc. helped with wireless shipment tracking as a part of its service package. Able to link business applications to multiple wireless networks.

19. Strategy & Challenges
Their strategic goals changed and were able to integrate new technology with overnight and ground services to compete with Federal Express.
Since the middle of the 1980’s USP has invested $14 billion dollars to build integrated global networks.
In 1990 they introduced their own handheld, called Delivery Information Acquisition Device (DIAD) that captures and transmits delivery data in real time. By integrating it with their services, they stayed ahead of Federal Express with that technology.
The strengths of UPS are their reputation and adaptability. They have been in the business for more than 90 years and have performed to their customers expectations.
Their weaknesses are that they are the largest business in the parcel delivery industry and have the most market share to lose. Also constant changes in technology play a role in their future due to the constant need of upgrading and developing.

20. Tracking process Synchronized Commerce Goods Information Funds
UPS IT/IS Usage
Tracking process
Synchronized Commerce
Goods
Information
Funds

21. Usage continued Parts Planning Order to Cash Lower inventory costs
Service improvement
Enhanced performance
Order to Cash
Order flexibility
Cost savings
Simplicity of the supply chain

22. Distribution Services Network
Combines IT networks
Ability to leverage established networks
Inventory staging
99% Reach

23. Recommendations Develop easy to use systems
Market to online shoppers and at home businesses
Employee satisfaction
Maintain on-time delivery