© TransCare In cooperation with our Partner and TAACS Operational Readiness – Start-Up Support Airports & Airlines Integrated Operational Readiness IOR &Integrated Operational Readiness IOR & Integrated Operational Optimization - IOOIntegrated Operational Optimization - IOO Integrated Airport Management

© TransCare Page 2 In cooperation with our Partner and TAACS IOR & IOO for Airports IOR and IOO: tool for large scale International Airports to guarantee success. The Integrated Airport Functions approach ensures:

© TransCare Page 3 In cooperation with our Partner and TAACS IOR & IOO for Airports That operational functions and interfaces are integrated and optimized. Results from past projects: timely inauguration, efficient operation from day one, higher quality and service level standard, higher user acceptance, higher ROI after start of operation and after optimization process.

© TransCare Page 4 In cooperation with our Partner and TAACS IOR & IOO for Airports Time versus quality and budget limitations Operational Issues versus manufacturing constraints and system implementation Be prepared…..

© TransCare Page 5 In cooperation with our Partner and TAACS Developer‘s & Operators‘ Conflicting Objectives Efficient Operations & Efficient Resource Allocation Attract Clients & Customers Return on Investment High Quality Standards Operator‘s ObjectivesOperator‘s Tasks Maintain Budget Minimum Quality & Time Schedule Design & Build to Specifications Avoid Changes / Variations Developer‘s Objectives Developer‘s Tasks = = = = IOR & IOO for Airports

© TransCare Page 6 In cooperation with our Partner and TAACS IOR & IOO for Airports Target: Pragmatic, structured and transparent integration of all activities until Start of operation or optimized current Airport OPS is accomplished. Prerequisite: Overview on all Airport components and functions, planning, design, schedules, costs, outsourcing concept, interfaces and operational concept. Steps: assessment, evaluation, interface clarification, integration of entities, function implementation, fine tuning of functions, trial operation, start of operation / operate enhanced operation

© TransCare Page 7 In cooperation with our Partner and TAACS IOR & IOO for Airports Partners for Integration: Airside & ATC Operations Security TSA Investors Relations CIQ Facility / System - development Landside Access Concessionaires Airlines / Handlers Airport Operator

© TransCare Page 8 In cooperation with our Partner and TAACS IOR & IOO for Airports IOR Exec. IOR Coord. AIRPORT ACCESS PAX / CREW HANDLING BAGGAGE HANDLING AIRCRAFT HANDLING Trial Operations Relocation (IOR) Post-Opening / Operation Support Implementation Methodology of IOR / IOO Organization IOR & IOO Implementation  Airport Authority  Airline & Handlers  Government Authorities  Concessio- naires  Security & Safety  O&M Systems INTERFACE Client & Third parties

© TransCare Page 9 In cooperation with our Partner and TAACS IOR & IOO for Airports Operations Support & Optimization H S I F = Facilities Interaction Systems HR T Ops. Commissioning / Trial OperationCommercial ConceptsProcess Management Planning Concepts Master planning, Functional Planning Human Resources Development Relocation Operations Concepts Operational Development Phases Transfer/ Trials Finance $

© TransCare Page 10 In cooperation with our Partner and TAACS IOR & IOO for Airports Samples of neglected work packages: » Implementation of new procedures, online access, the 5 W’s not implemented & trained » Operational suitable signage » Changes in space requirements » Security concept / adaptation of flows » Training concept and required time & systems for training » IT & Baggage integration testing prior Trial operations » Late integration of Airline, Handler, third parties and Gov. Bodies » Lack integration of operational activities in Facility and System time schedule » Baggage transport procedures,

© TransCare Page 11 In cooperation with our Partner and TAACS IOR & IOO for Airports Samples of neglected work packages II : Incheon Intern. Airport, S.-Korea: Task: Development of Interaction, Human Resources & optimization of Functions in relation to Facilities and Systems for Airport opening and future operation. F acilities and S ystems being developed I nteraction, H uman Resources, T rials to be developed and integrated Total Functions - SHIFT of IIAC to be completed for Start of Operation

© TransCare Page 12 In cooperation with our Partner and TAACS IOR & IOO for Airports Optimization Principles Reduce Costs Manage Quality Improved Performance ! Co-ordinate Activities Reduce Interfaces Increase Flexibility Process 1 Process 2 Process 4 Qualify Human Resources Implement New Systems Process 3

© TransCare Page 13 In cooperation with our Partner and TAACS IOR & IOO for Airports IOR and IOO Tools and Methods: Proven tools utilized in IOR Programs to enhance operational Value Development of IOR / IOO Manual Standard Functional Catalogue (StFC) Specific Functional Catalogue (SFC) Functional Integration Plan (FIP) Individual Time Schedules (ITS) Operational Readiness Progress Measurement (ORPM) Outstanding Issues List (OIL) Reporting operational shortcomings as monitored during Trials Analysis tool for functional performance of Trials Risk Management Analysis Database

© TransCare Page 14 In cooperation with our Partner and TAACS IOR & IOO for Airports IOR and IOO Components: Further methods used to implement and integrate the Project: Structured Interviews with all concerned parties Implementation of OREX Organisation Communication structure Interface Meetings resulting from OIL List Issues Site Visits, Progress Measurement Development & alignment of Trial Scenarios Execution of Trial Scenarios Contingency Flow Charts (trial / procedure related) Facilities / Systems Matrix Training / Procedure concept and implementation Relocation concept and execution

© TransCare Page 15 In cooperation with our Partner and TAACS IOR / IOO for Airports Operational Organization Functional Performance Report of Trials Trial Results Risk Management Influence on Airport Opening Date (AOD) Foreseeable Inconveniences Contingency Plans Ongoing Rectifications Transparent Reporting Execution of Trial Scenarios Operational Shortcomings Development of Trial Scenarios Standard Functional Catalogue Questionnaire Functional Integration Plan (FIP) Specific Functional Catalogue Individual Time Schedules (ITS) Operational Readiness Progress Measurement (ORPM) IOR Organization Outstanding Issues List (OIL) Database Questionnaire Operational Concept Data Concept: Functional Performance Report of Trials

© TransCare Page 16 In cooperation with our Partner and TAACS IOR & IOO for Airports Core Processes 1.Airport Access 2. Pax&Crew Handling 3. Baggage Handling 4. Cargo & Mail Handling 5. Aircraft Handling 6. Aircraft Control 7. Administration & Management 8. Facilities & System Management 9. Airport Security 10. Commercial Optimization & Customer Services 11. Environmental Integration Core Processes 1.Airport Access 2. Pax&Crew Handling 3. Baggage Handling 4. Cargo & Mail Handling 5. Aircraft Handling 6. Aircraft Control 7. Administration & Management 8. Facilities & System Management 9. Airport Security 10. Commercial Optimization & Customer Services 11. Environmental Integration Components F Facilities I Interaction S Systems H Human Resources Components F Facilities I Interaction S Systems H Human Resources Main Functions For example: 1.Road/Rail Access 2. Pax Control, Information, Pax Services etc. 3. Departure/Arrival/ Transfer Bags 4. Export/Import Services, Quarantine etc. 5. Ground Handling, 6. NavAids, Visual Aids, Airspace Movement and so on……... Main Functions For example: 1.Road/Rail Access 2. Pax Control, Information, Pax Services etc. 3. Departure/Arrival/ Transfer Bags 4. Export/Import Services, Quarantine etc. 5. Ground Handling, 6. NavAids, Visual Aids, Airspace Movement and so on……... Sub Functions In excess of 600 Sub-Functions to be addressed to implement Sub Functions In excess of 600 Sub-Functions to be addressed to implement Core Processes - Breakdown

© TransCare Page 17 In cooperation with our Partner and TAACS IOR & IOO for Airports Samples of Tools and Methods: » Outstanding Issue List (PM Method)PM Method » Check list / Questionaire for Functions,Functions » Functions catalog Functions catalog » Functional Integration Plan (FIP) Functional Integration Plan FIP » Job description for OREXOREX » Operational Time Schedule – Terminal Airside SecurityTerminalAirsideSecurity » Trial Scenario / Trial Check List Trial ScenarioTrial Check List » Operational Readiness Progress Measurement (ORPM) Operational Readiness Progress Measurement » Training Matrix Training Matrix

© TransCare Page 18 In cooperation with our Partner and TAACS IOR & IOO for Airports Processes at Airports F acilities I nteraction S ystems H uman Resources Terminal Visitors Pax Baggage Cargo Land Transport Pax Baggage Cargo Air Transport  Organization  Administration & Management  Commercial Optimization  Customer Services  Safety & Security  Facilities & Systems Operations & Maintenance  Environmental Integration  Organization  Administration & Management  Commercial Optimization  Customer Services  Safety & Security  Facilities & Systems Operations & Maintenance  Environmental Integration Samples of overlapping Functions Landside Airside

© TransCare Page 19 In cooperation with our Partner and TAACS PM IOR PM IOO IOR & IOO for Airports Phases of Implementation Assess Invest Part > 60% = 50% < 20% Operation Part = 50%> 80%< 40% Introduce Proceeding Introduce Proceeding Organize Project Set-up Execute “Shift” - Programme Integrate Trials / Operation Project Content

© TransCare Page 20 In cooperation with our Partner and TAACS IOR & IOO for Airports Development of complete trial operations out of the operational procedures and their components Components: Duration of Trial Ops until Inauguration of Airport Trial operation of all components and necessary operational systems for the single operational procedure -Check in- Trial operation of all components and necessary operational systems for the single operational procedure -Gate Closure System- Duration of Functional Planning Applied to approx. 600 Operational Procedures Deadline for Functional Readiness of all Components I I S S H H Complete Trial operations of operational procedures and operational systems Trial operation of all components and necessary operational systems for the single operational procedure from Check-in to -Gate Closure System- Interaction Operations Systems Personnel Rooms / Finish Rooms / Finish Operative Systems Operative Systems Equipment Personnel Operative Procedure - Check in - Operative Procedure - Check in - F F I I S S H H Operative Procedure -Gate closure -system - Operative Procedure -Gate closure -system - F F Buildings / Equipment Buildings / Equipment Provision (free of dust) Provision Function of all O.S. Fall Back Plan Equipment Furnishings Training Instructions Topography Provision (free of dust) Provision Function of all O.S. Fall Back Plan Equipment Furnishings Training Instructions Topography BasicAdvancedIntegrated

© TransCare Page 21 In cooperation with our Partner and TAACS Trial Operation Methodology Development of Trial Scenarios Identification of Operational Shortfalls Execution of Trial Scenarios Trial Results Functional Performance Report of Trials Outstanding Issues List (OIL)  Influence on Airport Opening Date (AOD)  Expected Inconveniences  Contingency Plans  Ongoing Rectifications  Management Reporting Critical Management Decisions IOR & IOO for Airports

© TransCare Page 22 In cooperation with our Partner and TAACS IOR & IOO for Airports IOR & IOO Our Objective Smooth Airport Operations from day one onwards Main Carrier Other Airlines Concession Legisl. Govt. Bodies Deve-lopment Reali- zation Executive Govt. Bodies Airport Shareholders Airport Operator

© TransCare Page 23 In cooperation with our Partner and TAACS Project management for Airports & other Projects “Hardware““Software“ Facilities / Equipment Operations- System Organization Human Resources Implementation Conception Risk Assessment Feasibility Study Master-/ Biz- Planning Start - up Commissioning Relocation * “Environment“ Integration Project Development Development Phases Step 1

© TransCare Page 24 In cooperation with our Partner and TAACS Project management for Airports & other Projects “Hardware““Software“ Facilities / Equipment Operations- System Organization Human Resources Security Access Operations Administration Safety Production-Support Publicity Facility Management “Environment“ Integration Start up Project Start – up Processes Step 2

© TransCare Page 25 In cooperation with our Partner and TAACS Project management for Airports & other Projects “Hardware““Software“ Facilities / Equipment Operations- System Organization Human Resources Security Access Operations Administration Safety Support Publicity Facility Management “Environment“ Integration Operations Operations- Processes Step 3

© TransCare Page 26 In cooperation with our Partner and TAACS TransCare’s & Cooperation Partner Locations ISO 9001:2000 Atlanta London Geneva Dubai Johannesburg Singapore Tokyo New Delhi Sydney Voorschoten Wiesbaden Los Angeles Mexico City Moscow Nairobi Beijing In Cooperation with our Partner Frankfurt Airport Cargo City South/Bldg. 664c Frankfurt fon: fax: TransCare Western Europe TransCare India TransCare South America Sao Paulo TransCare Russia/CIS Frankfurt