1. © TransCare In cooperation with our partner and Airport monitor Rate yourself against Benchmarking your peers

2. © TransCare Page 2 In cooperation with our partner and Airport Monitor TransCare Benchmarking of airport success factors Benchmarking to show Best Practice development of SWOT-profile Indicators: » Customer satisfaction and customer retention » Process improvement » Possibilities for new services and partnerships Benefits: » Grafics and tables to show your competitiveness » SWOT-Profile to improve the process » Build your own learning organization » Showcase Added-Values to your clients (pax, airlines etc.) => Quality improvement and cost reduction

3. © TransCare Page 3 In cooperation with our partner and Structure of airport monitor Database Volume Development Cargo Passengers Total Network Quality Airport Product Accesibility Added Value Financial Indicators Settlement Factors Quality Development Costs & Added Value

4. © TransCare Page 4 In cooperation with our partner and Airport Monitor Methodology A typical Airport Monitor exists of the 3 layers Main indicators Sub-indicators Database Quality development Costs and added value Volume development Type of service Full freighter Pax aircrafts Charter Scheduled Airlines % low cost % alliances % new % left Reproducible and verifiable sources

5. © TransCare Page 5 In cooperation with our partner and Main indicators Quality Development Network Quality » Destinations » Frequencies » Payload Airport Quality » Capacity » Safety & Security » Client Satisfaction Access to the Airport » Congestion » Modal split Costs and Added Value » Turnover & Profit » Investments » Tariff development » Employment » (Regional) Added Value Volume Development » Aircraft movements » Volumes » Client motives

6. © TransCare Page 6 In cooperation with our partner and Deliverables Grafics Tables Competitive position Developments Online Reports Management Information System (MIS)

7. © TransCare Page 7 In cooperation with our partner and TransCare procedure Tender / Benefit Survey Data analysis Online Report MIS Improvement Single-loop learning Qualitätsmanagement Marketing / Sales Operation Human Resources

8. © TransCare Page 8 In cooperation with our partner and Locations TransCare (and Partners) ISO 9001:2000 TransCare AG Kreuzberger Ring 62 65205 Wiesbaden Germany Phone:+ 49 (0)611 76 34 - 0 Fax:+ 49 (0)611 76 34 -169 Web:http://www.transcare.de Email:info@transcare.de Atlanta Rio de Janeiro London Geneva Dubai Johannesburg Singapore Tokyo Hong Kong Sydney Wiesbaden Los Angeles Mexico City Moscow Nairobi Beijing Worldwide Cooperation in the Aviation Industry with 26, Chemin de Joinville B.P. 31, 1216 Cointrin GenevaSwitzerland Fon:+ 41 (0)22 747 61 03 Fax:+ 41 (0)22 710 67 48 Web:http://www.sita.int OOO TransCare Russia Korovinskoye Shosse 10 Building 2, Entrance C, Office 39 Moscow, 127486 Russia Phone:+ 7 095 937 61 39 Fax:+ 7 095 937 61 39 Web:http://www.transcare.ru Email:info@transcare.ru