Create Powerful Customer Communications

Lead Generation Appointment Setting Tele Sales and support Up selling and Cross Selling. Inbound / Outbound Sales Customer support Solution BPO Services Create Powerful Customer Communications

Solution Empire - Offering services for website design, web development, web portal development, shopping cart, matrimonial portal, hotel directory portal, travel portal, jewelery shopping website, newspaper cms website, small business website, personal website, enterprise business website, static website, dynamic website, revenue generation website, open source customization, crm, erp customization D4Dialer – Provide international and domestic call center setup on predictive dialer with world wide asterisk technology as backend and using most user friendly CRM Vicidial. We customized inbound/outbound dialer as per client requirement with their branding also. We customize vicidial, asterisk, trixbox, FreePBX etc. large scale voip based solution. Travel Infocity - became one of the growing travel agency in ahmedabad, providing services worldwide. Travel Infocity is Trade mark registered under india trade mark act since established. When the world is marching towards 22nd century, one needs to have global presences. And "Travel Infocity" have very fine and up-to-date infrastructure to meet customer’s requirements. We offer services on all aspects of travel - whether they are complex itineraries on International Domestic Travel, Foreign Exchange, Conferences, Meetings and Incentives travel, Hotel, Car and Railway Reservations, Passport Assistance. We-Tech Experts is quality oriented PHP, MySQL, ASP.Net, Joomla, Drupal, Word press, Opencart,, Magento, CRM, CMS, Open source, seo, Software Testing, web design, JAVA, Android, I-phone(OS), Software Training and Call center Training Institute having three major divisions Software Training, Software Development, and HR Consultancy. We provide Live project training on PHP, ASP.Net and other languages as student need and provide call center live calls training with abroad customers also. We at We-tech experts outsourcing the project on PHP, ASP.Net, Joomla, Drupal, Word press, Opencart, Magento, CRM, CMS as Client need and direction. Create Powerful Customer Communications

Solution BPO Services is part of Solution Group, an India based company with a forte of IT enabled services includes BPO Services, Web designing and Portal development (Web related and voice related outsourcing services). The group was started in the year 2002 with diverse domain experience and rich industry knowledge. The focus of Solution BPO Services is in providing cost-effective Business Process Outsourcing (BPO) and Call Centre Services. The BPO division was started in March 2010 with just 20 seats and grown to over 100 seats in a short span of 2 years. We at Solution BPO offer customized IT Outsourcing solutions for our clients. We have been providing services in the areas of Customer Interaction Services (call center) and Business Escalation Services (BPO Services). Every requirement of the client is analyzed carefully and with the use of technology, we provide cost effective BPO and off shore Call center Solutions from our facility in Ahmedabad, western part of India. With almost a decade of experience in the business it's easy for us to understand the typical requirement of our clients thus helps us to provide the ultimate Business process outsourcing (BPO) services in India. With a committed work force and high level of service consciousness, we provide unmatched BPO and Call center services to our Indian and foreign clients. We offer our offshore outsourcing services to European countries and USA. We at Solution BPO offer customized inbound and outbound Call Centre, outsourcing solutions for our clients depending on their business needs. Our solutions are tested, proven and reviewed constantly in accordance with the changing market scenario. Vision : Continuous value creation for our customers and business associates Mission : Build long term relationships by exceeding customer expectations through our principal of business. Create Powerful Customer Communications

Our Clients Create Powerful Customer Communications

Testimonials "I've always been pleased with Solution BPO Services because their people are very supportive and are always willing to listen." Keith "Solution BPO Services consistently designs inside sales programs that increases our sales performance exponentially. Very innovative." Brett Create Powerful Customer Communications

WHAT WE DO Lead Generation Voice Broadcast Debt Consolidation Inbound Sales Outbound Sales Inbound Customer support Tort Law Lead Generation Lead Generation Voice Broadcast Debt Consolidation Inbound Sales Outbound Sales Inbound Customer support Tort Law Lead Generation Travel customer services Appointment Setting Market Research and Survey Collection Follow-up Postpaid acquisition Broadband and DTH sales Travel customer services Appointment Setting Market Research and Survey Collection Follow-up Postpaid acquisition Broadband and DTH sales Create Powerful Customer Communications

Lead Generation Create Powerful Customer Communications

Voice Broadcast Voice Broadcast to send important alerts, promotions, updates, and notifications to customers, employees, and more. It's an easy and cost-effective way to reach more in less time. Create Powerful Customer Communications

Inbound Sales Create Powerful Customer Communications

Outbound Sales Create Powerful Customer Communications

Inbound Customer Support Create Powerful Customer Communications

Process Management Create Powerful Customer Communications

Operation Head setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the call center; liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; maintaining up-to-date knowledge of industry developments and involvement in networks; monitoring random calls to improve quality, minimize errors and track operative performance; coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff; reviewing the performance of staff, identifying training needs and planning training sessions; recording statistics, user rates and the performance levels of the center and preparing reports; handling the most complex customer complaints or enquiries; organizing staffing, including shift patterns and the number of staff required to meet demand; coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes; forecasting and analysing data against budget figures on a weekly and/or monthly basis; improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialling products. setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the call center; liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; maintaining up-to-date knowledge of industry developments and involvement in networks; monitoring random calls to improve quality, minimize errors and track operative performance; coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff; reviewing the performance of staff, identifying training needs and planning training sessions; recording statistics, user rates and the performance levels of the center and preparing reports; handling the most complex customer complaints or enquiries; organizing staffing, including shift patterns and the number of staff required to meet demand; coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes; forecasting and analysing data against budget figures on a weekly and/or monthly basis; improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialling products. Create Powerful Customer Communications

IT the inter-building and intra-building wired or wireless transport systems up to and including the “socket on the wall”, the devices that route and manage the transport of data, video and voice signals, including perimeter and interior firewalls, routers, switches, telephone handsets, voice mail servers, and wireless network base stations and access points, and the interconnections to and from voice and data networks external. Auto Dialer (VICIDIAL soft blended dialer) the inter-building and intra-building wired or wireless transport systems up to and including the “socket on the wall”, the devices that route and manage the transport of data, video and voice signals, including perimeter and interior firewalls, routers, switches, telephone handsets, voice mail servers, and wireless network base stations and access points, and the interconnections to and from voice and data networks external. Auto Dialer (VICIDIAL soft blended dialer) Create Powerful Customer Communications

Human Resources Recruitment Process Induction Code of Conduct Attendance Leave Policy Performance Management & Appraisals Corrective Action Plan Development Action Plan Probation Policy Attrition and Retention Strategies Recruitment Process Induction Code of Conduct Attendance Leave Policy Performance Management & Appraisals Corrective Action Plan Development Action Plan Probation Policy Attrition and Retention Strategies Create Powerful Customer Communications

Training ENGLISH LANGUAGE TRAINING ACCENT NEUTRALIZATION TRAINING COMMUNICATION SKILLS TRAINING CUSTOMER SERVICE TRAINING TELEPHONE ETIQUETTE ETIQUETTE TRAINING WRITING SKILLS TRAINING BUSINESS ETIQUETTE TRAINING CULTURAL AWARENESS AND CULTURAL SENSITIVITY TRAINING ENGLISH LANGUAGE TRAINING ACCENT NEUTRALIZATION TRAINING COMMUNICATION SKILLS TRAINING CUSTOMER SERVICE TRAINING TELEPHONE ETIQUETTE ETIQUETTE TRAINING WRITING SKILLS TRAINING BUSINESS ETIQUETTE TRAINING CULTURAL AWARENESS AND CULTURAL SENSITIVITY TRAINING Create Powerful Customer Communications

Quality Assurance Time to Answer Abandon Rate Call Handling Time First Call Resolution (FCR) Transfer Rate Idle Time Hold Time Phone Etiquette Knowledge and Professionalism Adherence to Procedures Time to Answer Abandon Rate Call Handling Time First Call Resolution (FCR) Transfer Rate Idle Time Hold Time Phone Etiquette Knowledge and Professionalism Adherence to Procedures Create Powerful Customer Communications

Shift Manager managing the daily running of the shift liaising with team leaders, agents to gather information and resolve issues; monitoring random calls to improve quality, minimise errors and track operative performance; coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff; reviewing the performance of staff, identifying training needs and planning training sessions; recording statistics, user rates and the performance levels of the centre and preparing reports; handling the most complex customer complaints or enquiries managing the daily running of the shift liaising with team leaders, agents to gather information and resolve issues; monitoring random calls to improve quality, minimise errors and track operative performance; coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff; reviewing the performance of staff, identifying training needs and planning training sessions; recording statistics, user rates and the performance levels of the centre and preparing reports; handling the most complex customer complaints or enquiries Create Powerful Customer Communications

Team Leader The Positive Role Model Practices for Developing Working Relationships With and Within the Team Time Management Skills Assessment Strategies for Improving Time Management Assessing Motivation and Performance Levels For Agents The Positive Role Model Practices for Developing Working Relationships With and Within the Team Time Management Skills Assessment Strategies for Improving Time Management Assessing Motivation and Performance Levels For Agents Create Powerful Customer Communications

Agent Effective call center service skills, phone skills, and voice techniques World-class call center standards that are reinforced by Managers Personal Assistance on Agents by Team Leaders Authentic personal scripts that agents write, adapt, and practice Comprehensive call center training tools, techniques, and metrics that maximize productivity, service quality, and sales Effective call center service skills, phone skills, and voice techniques World-class call center standards that are reinforced by Managers Personal Assistance on Agents by Team Leaders Authentic personal scripts that agents write, adapt, and practice Comprehensive call center training tools, techniques, and metrics that maximize productivity, service quality, and sales Create Powerful Customer Communications

Reports Agent Status Report Agent Performance Report Call Export Reports Inbound Call Reports Live Call Reports Agent Status Report Agent Performance Report Call Export Reports Inbound Call Reports Live Call Reports Create Powerful Customer Communications

Agent Status Report Create Powerful Customer Communications

Agent Performance Report Create Powerful Customer Communications

Call Export Report Create Powerful Customer Communications

Inbound Sales Report Create Powerful Customer Communications

Live Call reports Create Powerful Customer Communications

Solution BPO Services 204-A, IT Tower-1, Info city Nr. Indroda Circle, Gandhinagar Pin – (Gujarat) – IN Pay for Results ONLY Marketing Operational support Dedicated Account managers Transparent tracking of the source of a lead/sale for Ecommerce as well as service based businesses. Assume less risk as we co-partner with you in your marketing efforts Flexible staffing ensures coverage during major product launches and seasonal or unpredicted surges Use of real-time analytics to offer right solutions Highly sales team Complete visibility to reporting Acceleration of your sales cycle Flexibility and scalability Benifits of Outsourcing with Solution BPO Services