1. Rayars
For Better Tomorrow…

2. Rayars Software Solutions Management Services Old Age Home

3. Our Mission
Our mission is to speed up your business, save your time and minimize output expenses. We at Rayars address any challenges with our professional consultations, optimal decisions, and cost-effective and reliable solutions.
Our Vision
Rayars has quite ambitious plans. We do our best to take a leading position in the IT market. Making our partners' business profitable and enhancing their competitive position moves us forward on the ladder of recognition.

4. Rayars Software Solutions
Rayars believe in providing right solutions to our customers at the right price for small and medium size enterprises to large corporations.
Rayars believes in turning the ideas into the efficient and profitable business by giving optimum return on investment to our customers.

5. Our Services ERP Solutions Gamming Project (Animations & 3D)
Complex GUI Designs and Implementation
Business Application
Custom Application Development
Database Design & Development
Distributed Data Processing
Web Development
In Bound and Out Bound Process ( BPO )
Data Entry Process
Information System Development
Intranet/ Internet Solutions
Product/Application Customization & Support

6. Client Focus
Rayars is committed to long term business relationships and a deep understanding of our clients and their needs.
We look to build significant insight into their objectives, issues, corporate culture and the business environment in which they operate.
Our goal is to develop teams that will create sustained competitive advantage for our clients' business.

7. Rayars Management Services
Rayars Management Services is a recruitment services organization specializing in the field of information technologies (IT Development, ITES and BPO) and Non-IT (Manufacturing, FMCG, Retail, Education and Banking sectors)
We differ from other recruitment firms in our innovative approach to sourcing IT and Non-IT professionals for organizations’ manpower requirements.
Over the year, Rayars has evolved into a one-stop-shop for all IT and Non-IT recruitment needs. We pride ourselves on the fact that most of the current business is from repeat clients, proving that we add value to the recruitment needs of our clients. We believe in maintaining long-term relationships by providing superior service and this is what sets Rayars Management Services apart from its peers.

8. Our Services Call Centre Staff [Voice & Non-Voice]
Call Centre Staff [Voice & Non-Voice]
Technical Recruitment [Software Development and Hardware Services]
Employment Background Screening Services
Training & Placement
Security
House Keeping Services
INDUSTRIAL LABOUR CONTRACTS

9. Rayars has successfully placed candidates in the following domains
Software Professionals
Call Center Executives
Sales Managers
Quality Assurance Managers
Team Managers
Floor Managers
Networking Administrators
Human Resources Managers
Administrators Officers
Verification Officers
Operation Managers
Campaign Providers
Business Development Managers
System Administrators
Training & Placement Professionals

10. Features of Rayars Call center:
End-to-End IP telephony based Network
Automatic Call Distribution (ACD)
Ability to call and receive calls across PAN India
Access by Telephone/FAX/Internet
Call Recording/Barging/Monitoring
Third Party switch integration
Voice Recording
Inbound Fax/
Internal and External Call Transfers
Call Wrap up Information
Call Information History
Comprehensive inbound reporting

11. Out Bound Call Center Services:
Verification calls
Collections
Lead Generation and Sales support
Assessment of demand
Collection of relevant and useful information and arranging appointments for the sales force
Market Research and Customer satisfaction surveys

12. We are Rayars go to great lengths to provide best services that are hard to find anywhere. Our people in Rayars are highly skilled who take pride in their quality of work and services. Our services are not only fast, also meet high standard because quality control is a central part of what we do at our facilities.
Our collaborative and responsive approach to problem-solving of customers inspires innovative and effective solutions.
Clients appreciate this approach since it means we are listening to their needs and spreading their voice to the potential customers.
Rayars is sensitive to client’s concerns and ensures absolute confidentiality and privacy of any information given to us.

13. Meeting all Standard’s/ SLA’s
We follow a stringent and well defined performance evaluation. The following is the reporting/performance evaluation methods
Talk Time
Average time to answer
Hold time
Wait time
Answer time
Wrap times
Meeting all Standard’s/ SLA’s

14. Technical equipment used by Rayars for the Operations
Latest Desk top Systems
Integrated high-end server
Phones: Latest phones
ISDN Modem Pair
VOIP Card
Headsets : Plantronics
CMS (Compliant Management Systems)
Calls attended after three rings
Complains were not escalated within 5 minutes
Complains summary report
Monitoring the number of calls
Confirmation calls to the customers for their satisfactory
Evaluating the amount of calls registered and escalated by a particular agent

15. Old Age Home
The main aim of this Old Age Home is to spread Love & Support among old people who got separated from their loved ones.
Rayars Old Age Home is purely Non Profitable Organization . This Trust will be maintained by Rayars by providing Food & Shelter to Homeless old people.

16. Thank you for sparing your valuable time
Wish to have cordial, long-term and mutually beneficial association.
Rayars Group
Santhosh Kumar Batta