1. Customer Relationship Management Web Portal in business Development Process Submitted by Ashishkumar P. Vaghasiya [115420693005] Under the guidance of Ms. Sandipa Raval [external] Mr. S.K. Patel [internal] Atmiya Institute of Technology & Science Gujarat Technological University

2. Company Profile A vision was born, to eventually stand out as a brand name with innovation and integrity by Mr. Prashant Mamtora at the age of 21 years in the year 2004, Indies Services provides IT enabled services globally. Software Development, Web development, Business Process Outsourcing (BPO) and IT consulting Services are the major areas of focus. Indies have teams of expert developers, project managers and consultants having experience with the complete cycle of software and application development of various kinds. We provide a wide range of IT development services like Online store development and promotion, Search engine Marketing, Business Solutions like ERP, CRM, SCM, E-Governance, application and product development services, custom programming services with various platforms like Java, PHP and.Net.

3. Project Description Kayoner CRM Helpdesk PMS

4. Continue… CRM (Customer Relationship Managements) Customer Relationship Managements provide the better infrastructure about better communications about customer and better managerial activity. Automate your day-to-day business activities so that you can focus on selling and not on maintaining data. Gain complete visibility of your sales cycle. Align your sales efforts with business strategies and objectives. Engage, inform, and create long-term loyalty. Associate social profiles and communicate with your customers from within your CRM account. Integrate your CRM account with other applications to create a fully scalable, customized business solution. Using CRM System Increase customer revenues. Which are more beneficial for Long term Relationship in Business.

5. Continue… Helpdesk Helpdesk is used to provide the customer supports, reduce the work load and save the time and money. Also provide the managerial activity for client, staff and administrator. Some of the feature as under: Provide the submit the tickets (issue) and communication between administrator, staff member and Clients. Provide the different dynamic categories related to organization and managerial action according to that. Provide the knowledgebase that using perform the action fast, save time and money. Provide the predefine canned messages using that reply can more fast and efficient.

6. System Requirements Project Tools& Technology Front-end Tools& Tech. : J2EE(Eclipse Juno), JQuery Back-end Tools& Tech. : MySQL 5.0(Navigate Lite Database Client) Platform :Java (JDK 7.0) Framework : Spring 3.2.5, Hibernate 4.0.1 Other Tools : Ms. Visio 2013(Diagram),Ms. Word 2013(Documentation)

7. Continue Hardware Requirement (Recommended) Internet Connection : Required System Requirements : 512 MB of RAM and 32-bit or 64-bit OS Platform : Linux, Unix, Windows 2000 and later

8. Scope of the Proposed Systems  Improve Customer Support. Receive, track and organize customer support issues (tickets) by department and by urgency.  Naturally, CRM offers the advantage of gaining customer loyalty. As stated above, loyalty is less costly for a company and the loyal customer becomes a professional recommendation of the company and its services  CRM also ensures enhanced productivity. By fostering customer's loyalty, the company spends less time acquiring new customers and saves then time on other projects.

9. Use Case Diagram

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12. Sequence Diagram

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15. Activity Diagram

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18. Screen Shots

19. Login Page

21. Order Information Grid

23. Show Order Details

25. Add New Order

29. Edit Customer Profile

33. Add New Inquiry

35. Inquiry Information Grid

39. Show Event History

41. Thank You