1. BPO Division. Aventurine Global LLP. CREATED. VALUED. FOLLOWED

2. Introduction Aventurine Global aims to be a major player in voice based BPO’s. Specializing in providing high quality, time bound, cost effective services, Aventurine Global’s success lies in the renowned work culture, and its environment that is truly employee friendly and professional in all aspects. We opt to offer top quality BPO solutions to our clients ranging from voice services and web enabled services to back office processing, from knowledge management to CRM and other value added services. Valuing our commitments to clients we provide support services 24X7X365 days a year.

3. With a world-class infrastructure and highly motivated and trained professionals, we deliver cost effective, above par solutions to our clients. With sound experience we cater to the entire range of B2B and B2C operation. We constantly meet our client’s expectations by involving first rate quality monitoring systems and customer satisfaction research. Our current outbound endeavor includes telemarketing, up selling, collections, solicitation, lead generation and technical support. Come to us to improve your performance in a cost effective manner. About Us

4. Our Vision To create and maintain our solid presence in the BPO industry To be an End-to-End BPO Service Provider for our Clients. To deliver top class services outsourcing through : Improving our Process and Technology. Maintain transparency at all cost. Exceeding the rigorous performance metrics.

5. Our Mission Our Mission is to carve a niche for ourselves in the ventures we attain. We are determined to focus all our passion towards delivering High standards of performance and satisfaction for our clients and stakeholders. Excellence and to out perform in every business we undertake To become an organization which is CREATED to excel in all its ventures, VALUED by clients and stakeholders and FOLLOWED by the world.

6. Our Values : C.L.I.G.I.R ‘CLIENT IS THE KING’: We place client in our core focus area and our bread earner. ‘LEADERSHIP’ : We vow to be leaders and take ownership of every task assigned to us. ‘INNOVATION’ : Meeting client & business needs through the power of innovation ‘GOALS’ : To set timely goals to bring out optimum levels of performance. ‘INTERGRITY’ : Be ethical, honest and committed and strive towards achieving our goals. ‘RESPECT’ : To treat everyone with dignity and to work with unity and collaboration.

7. Services Inbound Voice Services Outbound Voice Services

8. Organization Structure Aventurine Global team houses highly skilled and flexible personnel with experience in strategy, Technology and operational aspects of CRM. Our Management Team has upgraded their knowledge by working with world class companies. Aventurine Global Back OfficeOperations

9. Organisation Structure Back Office Admin HR IT Finance

10. Operations Training Floor Operations Quality / Compliance Organisation Structure

11. Administrative Department With quality staff looking after our backend operations, we are a top notch among our competitors. Our Administrative department takes care of all the administrative functions of Aventurine, including looking after the transport and other facilities. Human Resources Department Our dedicated and highly experienced HR Services team is endowed with the responsibility of ensuring growth and development of all staff of Aventurine. Our team is also responsible for providing appropriate domain knowledge and ensuring the highest standards of compliance and quality. Aventurine Global HR services include the following: Pay Rolls Employees Record & Data Management Resume Management

12. Technical Infrastructure Aventurine Global has induced excellent out-sourced call center technology infrastructure to offer diverse and reliable connectivity solution to its clients. Our technology capability is based on: IT Operations Management Helpdesk / Floor Support Predictive Dialer, IVR, Full Voice Recording Telecom Architecture (VoIP and Internet) Network Monitoring Systems (NMS) User Data Security End-to-End CRM Implementation Antivirus protection Systems Development and Maintenance

13. The secret to our success has been our commitment to training and development of our workforce. By inducting them we make them realize their true potential and help them achieve their personal and professional goals. Induction & Training Service Skills Accent Training Technical Knowledge Simulation of real life scenarios On-the-Job Training Refresher Training Process

14. Floor Operations Online Coaching Performance management Double Jacking & Remote monitoring Analyzing statistical reports Identifying High & Low performers Overall Motivation Currently, we have facilities to include 100 agents to work in one shift. With solid experience in handling simple welcome calls to calls pertaining to surveys, collections, verifications, Technical Support etc., we can provide you with a one stop solution for all your BPO requirements. We have an operations manager who is responsible for the entire day- to-day floor operations of Aventurine Global. We have Team Leaders with experience in a range of work, including:

15. Quality and Compliance Our commitment towards quality is unmatched. Our motto is honoring deadlines and meeting client requirements without losing in on the quality. CSR Monitoring & feedback Executing quality parameters Quality calibration Recording & Verification Zero Tolerance Policy (ZTP)

16. Internal Job Posting Career Growth Lateral growth with the organisation Career Movement

17. Contact Us Aventurine Global #357, 6 th Main, 7 th Block Nagarbhavi 2 nd Stage, Bangalore 560072 KA. INDIA PHONE : +9180-23585488 : +919164784090 Email: info@aventurineglobal.com Web: www.aventurineglobal.com

18. Thank you… Presentation by southern