Roles of IT Personnel Unit 4520

Customer Service This is a facility that helps customers with wide-ranging questions relating to a specific company, ordering, the status of orders, account details or status. Skills that are required: Good at talking to computers and making sure you have good knowledge of the company and all of its products. Roles in an IT System Categories Use - to use the system for everyday needs of company for example logging calls or completing sales orders

Data analyst These are highly qualified experts who evaluate the data in a database using a special purpose programming language. This is used to work out which product is the best seller and to improve charts and graphs. Skills that are required: You must have the ability to work independently Be proficient with computer systems Having good handwriting is necessary because data analysts need to prepare written summaries. Roles in an IT System Categories Operation – to carry out specific tasks within a business

Project Manager These are professionals in the field of project management. They have the responsibility of the planning, carrying out and closing of any project. Skills that are required: Good Communicator You must have the ability to delegate tasks Remain cool under pressure Problem Solving Team Building Roles in an IT System Categories Development – To develop ideas within a project

Web Designer As a Web Designer you’ll be responsible for the overall design, layout and coding of a website. Skills that are Required: Project Management Design Sense Creativity and Technical skills Successfully working with other people Roles in an IT System Categories Operation – to carry out specific tasks within a business

Technical Support You will give technical help and training to customers over a wide range of issues and subjects. Skills that are required: Good Social and Customer care skills Logical thinker Problem Solving Deal with difficult callers Technical knowledge Roles in an IT System Categories Use - to use the system for everyday needs of different customers

Systems Administrators A system administrator is in charge of maintaining the computer systems of a specific company. Skills that are required: Problem Solving Enthusiastic Attention to detail Good Communications Problem-solving skills. An organised mind. In-depth knowledge of computer systems. Roles in an IT System Categories Use - to use the system for everyday needs of company for example maintaining a computer system.

Database Administrators You will be in charge of the installation, configuration, upgrading, administration, monitoring, maintenance, and safety of databases in an organisation. Skills that are required An excellent understanding of database systems Accuracy and attention to detail Problem-solving and organisation skills The ability to work under pressure and meet deadlines Roles in an IT System Categories Use - to use the system for everyday needs of company for example maintaining a computer system.

Electronics Technician This will involve repairing electronic equipment, testing and assembling computer parts. Skills that are required : Good understanding of basic and advanced electronics. Close attention to detail Following complex instructions Skilled in troubleshooting problems and coming up with correct solutions. Good communication in oral interaction. Roles in an IT System Categories Operation – to carry out specific tasks within a business

Security Expert This involves finding vulnerabilities in a system, hardware or software program. Skills that are required: You need to be familiar with how software, hardware and networks and how to exploit them. Good programming skills Understanding of how the overall system works. Having experience with managing computer projects Knowledge of operating systems Roles in an IT System Categories Operation – to carry out specific tasks within a business

Software/Programming Developer This job requires the development of the maintenance of a software program. Skills that are required: Requires a good understanding of a programming language. Ability to develop a program Several years of past experience or gaining a degree. Roles in an IT System Categories Use - to use the system for everyday needs of company for example maintaining a computer system.