RMS 2.0 Trish Leahey CIO Australian Research Council

We have had 301,584 visits to RMS 2.0 An average of around 3,000 visits per day Included in the statistics above: – 92,521 iPad hits – 41,331 iPhone hits. – 27,280 hits from Android phones/tablets.

Why are we on this journey? What we have done. What we are doing. Next Steps Overview

Why are we on this journey? Single stack platform A reduction in manual processes Improved data sharing Compliance with Government Guidelines Improved transparency in grants management processes Represents a major change program for the ARC and our Stakeholders

Our relationship! Of course none of this is possible without your consultation and cooperation The ARC value the relationship between us: – Allows you to provide feedback to us so we may continuously improve the service we provide to you – Allows us to inform you of updates, changes and other relevant information that may affect you

What have we done? Functional system releases: – RMS 2.0 ‘go live’ 21 August 2014 – submissions – Assignment, Assessment & Rejoinders (AA&R) Release – Submissions, AA&R update Institutional Liaison Officer (ILO) Group Set up – Conduits of information between ARC and Research Offices – Teleconferences with ILO groups at each functional release 15 August (RMS 2.0 release) 13 and 14 October (AA&R) 25 November Submissions, AA&R update

What have we done? RMS 2.0 internet page – Updates – Changes – Outages – Contacts – User guides Consultation and Communication – Effective stakeholder engagement based on cooperation and consultation

Improvements The ARC Help Desk has received around 2,500 queries in relation to RMS 2.0 – Locked accounts – Log in issues – Reset passwords We have already rectified the login issues by providing account lockout information on RMS 2.0 screen. It now advises you of how many attempts you have remaining and if your account is locked Users will now be notified when an has been sent following a password reset

What are we doing? Consultation and communication Selection meeting functionality Announcement functionality Reporting and Analytics Post Award

Next Steps Consultation and communication Updates and improvements to end of year reports process

Web: arc.gov.au I Questions?