1. Office of Unified Communications DC311 Citywide Call Center DC311 iTunes & Android App DC311 311.dc.gov How to submit a Service Request to DC311

2. What is the DC311 App? Designed primarily to drive calls down from the Citywide Call Center (311). It’s function will also aid in promoting the OUC’s use of current technology. Empowers residents and visitors by enabling users to be proactive in reporting issues in their neighborhood and city with an instant application on their smartphone device.

3. How to Get Started iTunes Store Android Market. Download the DC311 App from the iTunes Store or the Android Market. Create/confirm your user profile. You’re ready to start reporting issues to DC311! DC311 App Homepage Report – Submit a service request to DC 311 (report an issue) Issues – See service requests submitted in your neighborhood Neighbors – See your neighbors Messages – See messages and updates regarding your service request submissions My Profile –View the number of DC311 service requests you’ve reported, voted for, followed and their subsequent comments and resolutions Settings – Manage your DC311 user profile and account

4. From the iTunes Store or Market… 1.Click on the App Store or Market Icon 2.Search for “dc311” or “washington dc 311” 3.Click “Install” to download and install the DC311 app 4.Success! DC311 appears with your apps on your device. Note: You will need an iTunes account to download apps. 5.Click on the app and set up a user profile 1. 4. 2. 3. *Please note that images are provided from an iPhone 4. Screen displays may differ slightly based on your device.

5. Sign Up & Log In Current Location: Current Location: DC311 requests to use your current location services….click ok. This can be changed or modified from your device Settings. Login / Sign Up: Login / Sign Up: So that the app remembers your issues and contact information you must be logged in with a username and password. Click “Sign Up” to register for a new account. If you already have one, click “Login”. You will remain logged in until you manually log out of the app. Continue Unregistered: Continue Unregistered: To report issues you must be logged in. This feature will only allow you to view issues submitted in your current location, using the system’s location services. 5.

6. DC311 Home Page Functionality… Report: Report: Submit a service request to DC311 (report an issue) Issues: Issues: See service requests submitted in your neighborhood/community Neighbors: Neighbors: See your neighbors/community Messages: Messages: See messages and updates regarding your service request submissions My Profile: My Profile: View the number of DC311 service requests you’ve reported, voted for, and followed with their comments and resolutions (if provided by the servicing agency) Settings: Settings: Manage your DC311 user profile and account

7. Changing Location When submitting a service request using DC311 your request may be delayed if the address is invalid. To modify or change the service request location follow these steps: 1.Click on the “ > “ 2.Type in the address of the service request 3.Click “Done” 4.Feature varies slightly from Android device. Select the map or use your device Menu to change the service location.

8. Submitting a Service Request Submitting a Service Request from start to finish…6 steps! 1. Login to DC311 2. Select “Report” 3. Complete the “Summary” & “Description” for your request 4. Confirm/Modify service request location. 5. Select “Submit” to report and “Save Draft” to submit issue at a later time. 6. All done! Click to view submitted issue or close.