Mobilising Social Care Case Records With TotalMobile Justin Llewelyn

Nottinghamshire 10 th largest local authority Covers over 2000km 2 Population over 1 million  786,000 in the county  306,000 in the city

Nottinghamshire County Council Annual budget approx £491 million £114 million savings since April 2011 £154 million savings still to make over next 3 years  Mobilisation expected to contribute savings through increased efficiency Employs over 20,000 staff

Nottinghamshire County Council - ICT Enabling 130,000+ users In 600+ buildings Using 30,000+ computers Accessing 600+ systems users currently connect from home or in transit

Social Care in Nottinghamshire Children’s Social Care  15,500 contacts made  9000 go to referral  300+ concurrent child assessments  Nearly 900 children in care

Social Care in Nottinghamshire Adult Social Care  18,500 adults receive support & services  4,700 disabled and older people receive home care from the County Council  1500 with leaning disabilities requiring care at home  Significant increase in population aged 65 and over anticipated  Additional 5,500 people aged 85+ before 2020  Increasing demand for services

Background Social care records management system  Corelogic Frameworki Earlier unsuccessful mobility trials  Laptops, 3G dongles + VPN  Digital pens

Mobilisation Requirements Connectivity  Must work offline Portable devices  Discreet  Lightweight Integration with Frameworki

Proof of Concept TotalMobile platform  Offline working  System integration  Device agnostic Pilot project for children’s social care  Initial Assessment process

Initial Assessment Process

Standard Process Interaction recorded as an 'episode' in Frameworki 'Outcome' decided by manager 'Outcome' assigned to mobile worker TotalMobile 'visit' pushed to worker's device Worker records interaction details on TotalMobile forms Form data pushed back to Frameworki Manager optionally notified of completed 'visit'

Alternative Process Interaction scheduled outside of Frameworki Worker records interaction details on TotalMobile form Form data pushed back to Frameworki as a new 'episode' or 'case note'

Integration TotalMobile implements a message queue based integration design  content is pushed to devices by putting messages on the queue  actions on mobile devices generate messages on the queue  content on the queue can be transformed by adapters  TotalMobile provide a range of built-in adapters Limited set of operations provided by Frameworki API To enable TotalMobile Frameworki integration NCC created an intermediate application The NCC intermediate application manages...

Polling for new outcomes

Configuring what to do with new outcomes & returned data

Mapping form fields

Demonstration Initial Assessment  standard process type  folio  add case note Community Care Assessment  standard process type but with a twist Supervised contact  alternative process type  synchronised lists Support Plan  second visit dynamically generated from first  folio with data generated in Frameworki as a result of assessment answers

Future Developments Trading Standards annual inspections  consultancy & transfer of knowledge means NCC will develop custom adapters for TotalMobile to integrate Civica APP system Social care processes utilising TotalMobile scheduling  co-ordinators manually scheduling  automated scheduling with Mendel engine

Questions? Justin Llewelyn