1. Demystifying Digital Inclusion – TPAS Annual Conference 9/7/2015 John-Paul Whalen Colin Newcombe Deborah Craig

2. Who are we? Deborah Craig Mobilisation Co-Ordinator Colin Newcombe Business Systems Manager JP Whalen Regional Customer & Community Manager

3. By the end of the workshop you will: Have a basic understanding of Digital Inclusion Know why it is important Understand the benefits Hopefully learn some new skills!

4. Willmott Dixon Partnerships The Willmott Dixon Group is one of the UK’s largest privately-owned construction, regeneration and support services companies. Willmott Dixon Partnerships works within the Group to deliver repair and maintenance services to over 170,000 homes. Completed 501,985 Repairs in 2014 Invested over £1.7 million back into our Communities

5. What is Digital Inclusion? Digital Inclusion is about affordable access to information technology, economic development of disadvantaged communities, increasing user IT skills, the creation of relevant web-based content and the inspiration of local communities to lifelong learning. (Source: Microsoft - 2011)

6. What are the basic requirements? Connectivity / Access Hardware Training & Support (including Digital Friends)

7. Why is it important? 8.7 million adults in the UK have never been online An estimated 50% of these live in Social Housing If the 1.6 million children who live in families which do not use the internet got online at home, it could boost their total lifetime earnings by over £10 billion Offline households are missing out on estimated savings of £560 per year from shopping and paying bills online The Government wants 80% of applications for Universal Credit to be online by 2017

8. How do we know it works? BT conducted a survey of a 5% samples of 20,000 learners over 2 years that were new to IT. The 20,00 learners were throughout the UK and paper surveys were completed at entry, exit, phone calls at 3, 6, 12 and 24 months. They found that: At entry, reasons to start using IT were – 60% for new skills – < 3% to access Government websites – 30% job seekers

9. How do we know it works? After 2 years – 78% were still online (98% regular) – 30% using online Government websites – 20 % had further training – 15% (2340) went into employment – 80% of those looking for work, say their internet skills are helping them – 84% (4300) got new Broadband connections – 3% volunteered to help others, and 65% were encouraging others

10. Elizabeth’s Story

11. Coffee Break

12. What tenants nationwide are saying they want from it? “They’d like drop in sessions and workshops run at a variety of times with experts at a range of community locations e.g. libraries and Community Centres” “They would like a digital friends community made up of tenants and staff that can have referrals made to them” “WIFI needs to be available in all libraries and youth centres” “Need more support and training for older people” “Kiosk is “useful piece of equipment - very accessible and easy to use”

13. What tenants nationwide are saying they want from it? “Lack of understanding about Universal Credit and the need to apply online” “How to Videos” “Digital Neighbourhoods in Tower Blocks, TV enabling (like Rascal devices we proposed) and tower-wide Wi-Fi.” “They are interested in Estate wide Wi-Fi”.

14. Interactive Demonstration

15. Feedback

16. Summary of practical tips on using the internet Use Internet search engines Bookmark / Favourite pages you are interested in Choose something that you are interested in Have a play…….you can’t break it! If you are not sure, just ask! Update your anti - virus

17. A question for all of you…..

18. Summary of Workshop Have a basic understanding of Digital Inclusion Know why it is important Understand the benefits Hopefully learn some new skills!

19. We’ll leave the last word to Elizabeth.....

20. Thank you for coming Our contact details are: colin.newcombe@willmottdixon.co.uk john-paul.whalen@willmottdixon.co.uk