1. Building the Digital Partnership
Business Improvement

2. Main Applications Carefirst iWorld Referral Assessment Care Plan
Workload Management
Operational Reporting
Management / Performance Reporting
Statutory Returns
Finance

3. Some Facts and Figures (March 2017)
53,402, clients; 9,601 (18%) aged 0 to 15 yrs, 1,628 (3%) aged 16 to 18 yrs , 23,431 (43.9%) aged 19 to 64 yrs, 18,3488 (34.4%) aged 65 yrs and over (964 (0.7%) no age recorded)
495 children on the child protection register
1,888 looked after at home children (includes kinship)
1,374 looked after and accommodated children of which 1,186 are in foster care (provided and purchased)
2,730 clients aged 65 yrs and over in nursing or residential care
5,575 homecare clients
7323 telecare clients
939 day care users

4. Financial Transactions (2015- 2016)
27,177 Current Open Service Agreements
18,474 Current Service Users (with Open Agreements)
716 Provider (with Open Agreements)
33,700 Creditor Invoices Extracted
99,374 Debtor Invoices Extracted
Around £350 million paid to providers annually

5. Business Engagement

6. Current Projects

7. Service Reform and Transformational Projects
PRINCE 2
LEAN SIX SIGMA
RAPID IMPROVEMENT EVENTS

8. Service Reform and Transformational Projects
PRINCE 2
LEAN SIX SIGMA
RAPID IMPROVEMENT EVENTS
Integrated Care Pathway
Introduce LEAN processes and use CareFirst to improve resource allocation and deliver efficiencies around providing care for patients ready for hospital discharge

9. Service Reform and Transformational Projects
PRINCE 2
LEAN SIX SIGMA
RAPID IMPROVEMENT EVENTS
Outcomes Based Commissioning
Enable providers to contribute to outcome based assessments for more flexibility in how they deliver services and to reduce costs

10. Service Reform and Transformational Projects
PRINCE 2
LEAN SIX SIGMA
RAPID IMPROVEMENT EVENTS
Provider Portal
E-Billing where providers can change the value of invoices prior to payment
Potential for secure sharing of service user information between the Partnership and Providers

11. Service Reform and Transformational Projects
PRINCE 2
LEAN SIX SIGMA
RAPID IMPROVEMENT EVENTS
Mobile Working – Families for Children
Process for recruiting carers becomes paperless
Staff become agile
Delivers efficiencies

12. Questions Building the Digital Partnership
Frank Mellon, Principal Officer