1. Angela Currie Housing & Care Director ----------
Share with you some of our new approaches

2. History Founded in 1972 by Dr Margaret Blackwood
Pioneers in providing accessible housing for those living with a disability
Now 1500 homes across Scotland
Deliver care & support services in 11 local authorities

3. Transforming Care Services

4. Technology Enabled Care
The system is cloud based - fully digital end to end
Customer touchscreen ‘hub’ – more choice and control
Staff mobile app – fully remote working/planning
Live video and audio – triage situation
Customisable responses
Update care notes in the ‘field

5. Pilots now completed
Roll out now as a core system to all services
Expanding to our housing customers too
Continue to develop – health management

6. Clever Cogs Business Case & Evaluation Criteria
Choice & Control for Customer
Improved choice over how care is delivered
Provide control and promote independence
Digital inclusion benefits
Improved outcomes
Reduced isolation
New skills, increasd confidence
National /HSCP outcomes
Operational Efficiency
Tight care margins
Efficient day to day operations
Employee attraction and retention
Modern and unique in the housing & care sector

7. Sleepover Solution Trial
Proof of concept project with City of Edinburgh Council
To extend options available to those that need support at night
To build confidence and independence
Reduce cost of sleepovers
2 year project for up to 35 service users
Focus on those with learning disabilities and mental health
Drivers……

8. Blackwood Housing with Care Offer
Drivers……

9. New Blackwood House
Beautiful philiosophy

10. Blackwood Housing & Care Offer
Affordable Rented Home
Care Provision
Enhanced Housing Management & Support
Home automation
Tech Enabled Care
INDEPENDENT LIVING

11. What Have We Learned - Organisation
Clear Vision & Lead
Establish the baseline
Quantify the Outcomes
ICT System alignment
Staff training
Whole systems approach
Investment Required
Remove option of the old way
SPLIT INTO CUSTOMERS AND ORGANISATIONAL LEARNING
Its change management

12. What Have We Learned - Customer
Find the hook
Training & Support Crucial
Needs Analysis
Fit with care outcomes
Be realistic
Support Staff Role Change
Ongoing support
Changing Needs

13. Listen to what our customers say….
Challenges
Listen to what our customers say….
Contact Colin or Angela or our New Business Manager, Elaine Rose.
Our contact details are at the stand.