Juniper Bridge Ltd | Suite 5, Crescent House | Yonge Close, Eastleigh | Hampshire SO50 9SX | | Full managed device, network and support solutions | Our client provides IT and communications solutions exclusively to the Salon and Spa sectors. Services include comprehensive VOIP call manager and data solutions along with all relevant connectivity. A survey of this sector revealed that 1 in 5 calls are lost due to unattended phones. Our client quickly realised that refined hosted voice and data service could dramatically reduce business lost to call abandonment and a monitoring platform would be critical for the success. The high profile nature of the Salons support also commanded a gold plated service and each site has built in circuit redundancy. Several solutions were trialled however they were deemed too complicated and too expensive. The Juniper Bridge SONAR ultimately selected as it was the perfect hosted solution with enhanced control, flexibility and a vastly reduced cost. Having in excess of 150 sites under management, our client is able to offer a fully managed solution that allows proactive notification of any potential problems such as slow speeds and local LAN issues. The SONAR platform allows our client both the ability to deal with the alert directly or fail-over the alert to the Juniper Bridge operations centre. The Sonar platform displays an operational dashboard with geo locations of all their UK and European sites. This is backed up by and SMS alert functions that can automatically notify the correct operational unit. Alerts that come into the Network Operations centre at Juniper Bridge are quickly expedited by the staff who call the site to inform them of a potential issue and to start diagnostics. After covering off some basic support questions, we can quickly ascertain the nature of the problem. From this point we can now follow the local disaster recovery plan. All of this means the Salon or Spa can benefit from a seamless and uninterrupted service. Our client charges this service out on a per site basis and has seen a 100% uptake as the value it brought to the end to end solution was priceless. 24x7 Customer Support | Case Study – Sonar Deployment Sonar is a versatile platform that hands you the power to manage your network and customer sites using four simple protocols. It is a powerful and very easy to use interface providing network information for any IP enabled device in the field. Sonar comes packaged within the CloudKeeper software suite and can be used as a stand alone product or as part of an outsourced technical support package. The alerting can be viewed via a custom GUI wallboard that can be displayed within your own premises. With SMS and capabilities your operational teams can be instantly alerted to network changes and potential problems. With SNMP monitoring you can gather various system capabilities of the device or you can choose to set up basic ICMP replies. The system also allows the end user to configure individual ports in a device to gather the status of an application. Web site home page monitoring can help you to determine the status of any web page in the world. SONAR is so flexible it can be implemented into an MPLS network with a deployment of a secure probe to collect the data. You can of course hand all the support aspects off to Juniper Bridge to be managed by our 24x7 technical team. Multi site managed service deployment  CloudKeeper software deployment.  Proactive CPE monitoring and alerting to remote engineering resource.  Multi site TCP, ICMP and SNMP monitoring tool deployed to support a managed service.  White label OoH support 24x7x365. JuniVerdict “Using SONAR to compliment your existing infrastructure can make the all the difference to your products and services. You will never know your brake lights or out unless someone notifies you. SONAR monitoring with a fully operational 24/7 call centre on hand means we will always have your customers back.” March 2015 SCJ Why not build a white label managed service for your clients? Fully resilient and scalable service ICMP, TCP, SNMP and Web monitor Low set up fee and per IP pricing model Manage any IP device anywhere in the world Multi-tenant White Label solution