1. Juniper Bridge Ltd | Suite 5, Crescent House | Yonge Close, Eastleigh | Hampshire SO50 9SX 0845 683 6966 | www.juniperbridge.com | sales@juniperbridge.com Full managed device, network and support solutions | 0845 683 6966 Our client provides multiple methods of connectivity to the internet for hotels and entertainment venues across the world using Nomadix hardware and software. These connection methods range from standard Ethernet to wireless access through smart TV's. The main method of connectivity however is through the use of wireless access points. These connection points are spread across each location in a manner that will allow any guest to see the wireless that is usually provided as a part of their stay or visit. The Nomadix kit serves as the DHCP, Firewall and Authenticator for anyone trying to use the internet via any of the methods mentioned above. We provide support to end users and client employees who experience connectivity issues or service queries. We answer inbound calls to agreed SLA’s and give remote support using a web portal access tool, we can gain access to each Nomadix device on site and assist customers with connectivity issues. We find the customers device using the MAC address in the Nomadix Client list and once validated can add them manually to the "Authenticated list" for a specified amount of time or can take payment from the clients if required. Other diagnostics provided range from having the customer check their DHCP settings on their computers or devices, testing signal strength (usually asking the customer to move around the hotel or venue) and attempting to determine if there is Wireless Access Point issue. If any of the issues the customer experiences above cannot be resolved, we have a process that sees the case escalated to the client for further investigation and often results in an engineer attending site to perform further diagnostics. 24x7 Customer Support | Case Studies – Nomadix Public WiFi Nomadix’s next-generation, high-performance Internet access gateways (AGs) expand wired or Wi-Fi bandwidth reach to create public Internet access networks, which establishes an added revenue source for your business and keeps your customers coming back. With Nomadix, establishing a guest network has never been faster or easier. When people are away from home or work, they still expect to be able to connect to the Internet, where ever they are. With the prevalence of the bring-your-own-device (BYOD) movement, people carry appliances that have the ability to connect to Wi-Fi where it’s available. Therefore, people tend to gravitate toward establishments that offer network access rather than ones that do not. With high demands for guest Internet access in virtually every stadium, hotel or café, Nomadix is dedicated to researching, streamlining and updating seamless solutions for business owners and their guests. With a range of usage and payment options, guests and owners will both benefit from Nomadix’s high-speed Internet access (HSIA) capabilities. Providers have full control of guest and internal network access via Nomadix’s monitoring, limiting and filtering abilities. Users can pay for the exact level of secure access they need, and owners can decide what and how to charge for the service in order to supplement their business’ revenue with network access proceeds. Source: Nomadix website February 2015 Large Scale Public Access LAN / WiFi Support  Full 24x7x365 telephone support.  1 st /2 nd line technical support and engineer escalation. PCI DSS compliant payment processing.  30 marquee hotels and entertainment venues.  B2C and employee support service. The Support Profile JuniVerdict “Our agents love supporting this service and relish the end user contact they get. Nomadix provide a great piece of kit and their software has good ease of use and support capabilities. End user experience is generally very positive. This is a very stable platform for public WiFi.” February 2015 SCJ