minimising IT costs, maximising operational efficiency Traditional Approach to Management Small point tools to perform particular tasks Big Management Solutions Shareware web based answers Often Reactive and focused on the key servers

minimising IT costs, maximising operational efficiency Desktop & Device Management Data Center Management Mid-Market Solutions Open Standards Virtualization Technology Windows Platform Infrastructure Products Microsoft Consulting Services Management Packs Partner Ecosystem Knowledge Solution Accelerators Connectors for Interoperability Microsoft Operations Framework (MOF/ITIL)

minimising IT costs, maximising operational efficiency Data Center Management Solutions Automated Provisioning and Updating of Physical and Virtual Environments Server Consolidation Through Virtualization Proactive Platform Monitoring Application & Service Level Monitoring Interoperable and Extensible Platform Configuration Controls and Reporting Centralized Security Auditing Comprehensive Security & Identity and Access Mgmt Business Continuity Through Virtualization Mgmt Backup and Recovery of Physical and Virtual Resources Disaster Recovery Configuration Management Configuration Management End to End to End Monitoring Server Compliance Server Compliance Data Protection and Recovery Data Protection and Recovery

minimising IT costs, maximising operational efficiency Service Level ImpactService Level Impact Data Center Monitoring Challenge What’s the impact? What does it affect? Where is it happening? What is happening? Root-cause and impact analysis Data Center Heterogeneous EnvironmentData Center Heterogeneous Environment StorageNetworkServerApplication

minimising IT costs, maximising operational efficiency Enterprise Agreement – CAL Suites Core CAL Suite Windows Server CAL Exchange Server Standard CAL Office SharePoint Server Standard CAL System Center Configuration Manager CML Enterprise CAL Suite Core CAL Suite Windows Rights Management Services CAL Exchange Server Enterprise CAL Office SharePoint Server Enterprise CAL Office Communications Server Std & Ent CAL System Center Client Management Suite ForeFront UAG CAL Forefront Security Suite Secure Communication, Collaboration, and Compliance Information rights management Unified Messaging & compliance Web based forms solutions Spreadsheet publishing Business data connector web parts Presence and synchronous communications (IM) On premise multi-party audio, video and web conferencing Client monitoring and updates Client, server and edge security Foundation for IT Infrastructure Platform, group policy, identity, security , calendaring, contacts Content management Enterprise portal and search Team collaboration sites Systems management

minimising IT costs, maximising operational efficiency Simplicity Simplified setup and UI Cost effective infrastructure Advanced Task Sequencing and improved scheduling Native support for device management Deployment Unified client/server deployment of Windows OS Core Windows Vista technologies Vista and Office 2007 centralized upgrade assessment/resolution Offline media support for full offline provisioning Security Full mutual authentication between client/server Network Access Protection (NAP) integration Enterprise vulnerability assessment More efficient infrastructure Configuration System Definition Model (SDM) Regulatory compliance reporting Tight integration with Software Updates Management (SUM) License and asset management Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates much faster than before. - Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations A comprehensive solution enabling you to provide relevant software and updates to users quickly and cost-effectively.

minimising IT costs, maximising operational efficiency End to End Service Monitoring Proactive management of IT services Integrated monitoring Best of Breed for Windows Reduced problem-resolution time Reduced TCO of Windows environment Increased Efficiency and Control Improved time to value Reduced IT management complexity “We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll just run IT better—and enable the company to make more money. -Robert Fort, Chief Information Officer, Virgin Megastores USA An end-to-end service management solution that helps you easily monitor your IT services and gain greater control of your IT environment.

minimising IT costs, maximising operational efficiency Continuous Data Protection for Windows Application and File Server Protection One-click lossless application recovery Easy-to-manage and robust disk/tape back ‑ end platform Rapid and Reliable Recovery Data recovery in minutes without IT intervention Easily accessible disk-based solution Advanced Technology for Any Enterprise Comprehensive and seamlessly integrated disk and tape Data protection solution for most demanding Windows, SQL, Exchange, and Vista environments A server software application that optimizes disk-based backup and recovery “When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They can restore their own file instantly.” - Robert Bledsoe, Network Architect, Des Moines Public Schools

minimising IT costs, maximising operational efficiency Streamlined Application and Desktop Delivery Optimized Client Health and Performance Ease User Access Without Compromise Adaptive Application Delivery Adaptive Application Delivery Managed client application delivery via traditional and virtual methods Simplified Windows 7 Deployment Simplified Windows 7 Deployment Automated OS deployment via image standardization Client Infrastructure Monitoring Client Infrastructure Monitoring Client health monitoring and proactive issue identification Remote PC Diagnostics & Repair Remote PC Diagnostics & Repair Zero-touch remote diagnosis and remediation with Intel ® vPro TM End-Point Security Management End-Point Security Management Enforced compliance with system health policy definitions via remediation Configuration Compliance Configuration Compliance Assess systems compliance against established configuration baselines Assess systems compliance against established configuration baselines

minimising IT costs, maximising operational efficiency Service Manager Integrated CMDB Change Management Asset Management Reporting and Dashboards I ncident Management Problem Management

minimising IT costs, maximising operational efficiency Alternative approaches to Management Traditional Traditional managed cloud

minimising IT costs, maximising operational efficiency Esteem desktop Managed Services ESTEEM desktop Managed Services Value Add Services Value Add Services Daily Proactive Checks of desktop Farm and System Status Use of Nimsoft to monitor performance and availability Daily Proactive Checks of desktop Farm and System Status Use of Nimsoft to monitor performance and availability Patch Management Microsoft Critical Updates Microsoft Security Updates desktop version - service packs updates Apply desktop Hot-fixes Patch Management Microsoft Critical Updates Microsoft Security Updates desktop version - service packs updates Apply desktop Hot-fixes Configuration Management desktop Connection Configuration Farm & Server Status desktop IMA datastore and server load management User Profiles and connections Printing Services Configuration Management desktop Connection Configuration Farm & Server Status desktop IMA datastore and server load management User Profiles and connections Printing Services Event Management Server Event Logs & desktop App Event Log Network Interface Performance desktop Load evaluation Scheduled re-boots Event Management Server Event Logs & desktop App Event Log Network Interface Performance desktop Load evaluation Scheduled re-boots Reporting Connection Analysis Licence Pool Management Regular Service Reporting Reporting Connection Analysis Licence Pool Management Regular Service Reporting desktop Technical Support 24 x 7 Access to Esteem certified Engineers desktop Technical Support 24 x 7 Access to Esteem certified Engineers desktop Licence Procurement Memory and CPU Optimisation System Maintenance Updates Memory and CPU Optimisation System Maintenance Updates desktop Version Upgrades desktop Application Deployment

minimising IT costs, maximising operational efficiency Fits Your Customer’s Business (Big result with low investment) Help Manage and Secure PCs Anywhere (Cloud services) The Best Windows Experience (Standardize OS on Windows 7) Multiple Configurations, Versions, Licenses Workers in Many Locations Lack of Insight to PCs High Infrastructure Investments Challenges in Managing Business PCs Cloud services and Windows 7

minimising IT costs, maximising operational efficiency Manage and Secure PCs Anywhere Protect PCs from malware Manage updates Proactively monitor PCs Provide remote assistance Inventory hardware and software Set security policies Enable a Mobile Workforce Users can be managed from the office, branch office, or on the road IT and partners can work from anywhere too

minimising IT costs, maximising operational efficiency Management and security for mobile workers PC management without infrastructure overhead and maintenance costs Standardized PC environment to reduce complexity Greater immediate insight into PC environment Always up-to-date and current Simple, predictable billing at £6/device/month

minimising IT costs, maximising operational efficiency Next steps Desktop assessment Workshop –VDI taster Application Compatibility package ROI sample report