3. Merc.StageShuttleJob Cache HTTP SQL Feed Store Feed Store DSS FTP ResourcesRequired OperationalPolicies OperationsCapabilities Create a definition of a new or existing System Operate the System based on its definition Automatically deploy, configure and update using its definition STORAGESERVERSNETWORKING SML Document

4. People Process Technology

5. Delivers Knowledge driven IT Management Captures and aggregates knowledge about the enterprise IT infrastructure Applies well accepted processes and management disciplines found in ITIL and Microsoft Operations Frameworks Enables productive delivery of IT service levels to support the enterprise Based on leading Microsoft technology Modular and extensible

6. Software Distribution (Virtual and Non Virtual) Patch and Update Management Inventory Asset management Compliance (Desired configuration monitoring) Remote control Reporting OS Deployment Network Access Protection Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates much faster than before. Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates much faster than before. - Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations A comprehensive solution enabling you to provide relevant software and updates to users quickly and cost-effectively.

7. End to End Service Monitoring Proactive management of IT services Integrated monitoring Best of Breed for Windows Reduced problem-resolution time Reduced TCO of Windows environment Increased Efficiency and Control Improved time to value Reduced IT management complexity “We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll just run IT better—and enable the company to make more money. -Robert Fort, Chief Information Officer, Virgin Megastores USA An end-to-end service management solution that helps you easily monitor your IT services and gain greater control of your IT environment.

8. Continuous Data Protection for Windows Application and File Server Protection One-click lossless application recovery Easy-to-manage and robust disk/tape back ‑ end platform Rapid and Reliable Recovery Data recovery in minutes without IT intervention Easily accessible disk-based solution Advanced Technology for Any Enterprise Comprehensive and seamlessly integrated disk and tape Data protection solution for most demanding Windows, SQL, Exchange, and Vista environments A server software application that optimizes disk-based backup and recovery “When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They can restore their own file instantly.” - Robert Bledsoe, Network Architect, Des Moines Public Schools

9. Increased Physical Server Utilization Deploys multiple virtual servers on 1 physical server Increases flexibility Sets up servers for testing Decreases hardware costs Centralized Management of Virtual Infrastructure Uses MOM pack for reporting and health monitoring Reports on consolidation candidates, utilization trending, optimization opportunities Rapid Provisioning of New Virtual Machines Enables end users to use Self Service Provisioning UI to request and place VMs Enables administrators to configure rules and boundaries for provisioning A centralized management application solution for Microsoft virtual server software. VM VMVM

10. Simple and Easy to Use End-to-end automation of a core set of ITIL-based MOF processes Intuitive interface for all users Easy to Extend and Configure Customizable forms Wizard-driven configuration for workflows Systems Management Integration Deep integration with SMS, MOM, Office System, Windows, Visual Studio Linking Framework and SDK for integration to 3rd-party products Strong Technology Foundation System Definition Model (SDM) Windows Workflow Foundation Powerful CMDB developed on Service Modeling Language (SML) Knowledge driven automation of IT across people, processes, and technology A platform that enables IT administrators, business managers and end users to collaborate on processes that combine various System Center components.

11. IT Process Automation (ITPA), also known as Run Book Automation (RBA), is the ability to orchestrate and integrate IT management tools through workflow Helps meet strategic IT goals through improving service to business Replaces many manual, resource-intensive, and error- prone activities Typically cross multiple IT components, disciplines, and/or departments

14. HSBC $50-$75M costs savings/year 20% reduction on desktop cost/ownership 300,000 desktops – One single system image Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates much faster than before. Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations EDS Manages other companies desktops 99.99% Availability of Exchange 180,000 hours of users time due to increased productivity “The speed with which we were able to deploy Systems Management Server was staggering,” David Pearse, Infrastructure Architect, EDS APAC

15. SAN Cluster Migration Multiple VMs per LUN Clustered File System Support “Hot” Storage Capacity Management VM Network Optimization Automated Live Migration PRO Management Packs Maintenance Mode VM Migration

16. SCVMM Library Operating Systems Applications SCVMM Library Operating Systems Applications App-V Server Sequencing Windows 2008 Hardware Search Server HypervisorHypervisor Windows 2008 R2 Virtualised Search Server Windows 2008 R2 Hardware HypervisorHypervisor HypervisorHypervisor Windows 2008 Virtualised Search Server System Center Configuration Manager

17. Dell Didn’t require additional infrastructure investment 9,000 servers deployed globally Supported their ‘Do more with less’ vision More than half of Dell’s $57 billion in annual sales come through Dell.com. Dell relies on System Center to keep its global e-commerce presence and other mission-critical systems up and running 24/7. Takis Petropoulos, Senior IT Systems Engineer, Dell Nissan Saved 40,000 hours labour costs (over 6 mths) Email critical We chose SCOM because low licensing costs, ease of implementation, and strong integration with Exchange Server Our goal is to manage the Nissan infrastructure with the greatest efficiency, and Systems Management Server will help us deliver outstanding results Hirohisa Ogawa, Senior Systems Analyst, Nomura Research Institute

18. Data center to desktop End-to-End Management Best TCO/ROI Full range of products & solutions Large partner eco- system Lower Licensing, Training & implementation Cost Physical and Virtual & Cross-hypervisor Interoperability Management It’s the Platform you know Use Existing Tools & Skills Part of Windows Server 2008 Lower ongoing costs

19. Developed for Virtual, Physical and combined environments Specific technologies Virtual Machine Manager Desktop (APP-V and MED-V) Virtualisation significantly enhances both our DSI vision and timelines More on this later

20. General http://www.microsoft.com/systemcenter Online labs Virtual Labs – 50 labs covering all System Center products Hotmail/Microsoft Live account required Online Demos System Center Configuration and Virtual Machine Manger Trial Software 120 day evaluations, beta products http://technet.microsoft.com/en-us/systemcenter/default.aspx Technet Techcenters Downloads, forums, deployment, planning http://technet.microsoft.com/en-us/systemcenter/default.aspx Online case studies http://www.microsoft.com/systemcenter/en/us/case-studies.aspx

21. Microsoft & its partners ROI and TCO analysis System Center, IO, Windows 7 & many others

22. 2010 vNext V1 2009 & R2 2010 2007 R2 2007 SP1 2008 2007 SP1 2010 & R2 2008 R2 2007 SP2 V2 & V3 CY 2008 CY 2008 2009 2009 2010 2010 20112011 2010 Desktop Manager 2011 & R2 vNext

23. Well defined mature strategy Dynamic computing Elastic services Integration Across components (Windows, Workloads etc) With the System Center suite Market leader Analyst Customer deployments Significant ROI/Cost savings

24. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.