© 2009 IBM Corporation GoPro GoPro Portal Automating Case Management for Enhanced Operational Efficiency, Increased Customer Service and Improved Compliance

© 2009 IBM Corporation GoPro Portal Case Management Public Sector Challenges -Response to long term fiscal constraints -Aggressively manage down operational budgets -Demand for shorter (< 12 months) ROI on new projects -Delivery of Efficient Services -Capacity constrained by budgets and shift in demographics -Citizen requests for service increasing -Consistency of Service Delivery -Need to provide fair and equitable service delivery to all -Process should be transparent, repeatable and subject to audit -Need to ensure compliance with administration regulations

© 2009 IBM Corporation GoPro Portal Case Management Solution Description -GoPro Portal is an Enterprise class Case Management application for the Public Sector. Cases can range from a simple citizen enquiry to a multiphase process touching several agencies and departments ( e.g. propose, consult, approve, build and manage a new interstate highway) -GoPro can reduce time and costs of service provision by reuse and automation of standard functions to replace manual processes -GoPro can improve the efficiency of service delivery by providing a Portal User Interface enabling 24 x 7 self service capability -GoPro can deliver compliant and consistent service delivery, by use of pre approved and automated service provision -Typical ROI on GoPro projects is <10 months* * Based on previous GoPro/IBM engagements

© 2009 IBM Corporation GoPro Portal Case Management -Enhances the IBM P8 FileNet platform with comprehensive out-of- the-box functionality for public sector case and document management -Provides highly user friendly and flexible user experience, encapsulating public sector best practices based on 16 years experience and 500+ case management engagements -Designed to allow rapid deployment, customisation and integration Built on IBM Technologies, GoPro utilises -Web 2.0 Portal UI ( WebSphere Portal Server) -All processes and content stored in FileNet ( BPM, CE) -Optionally, Tivoli, Lotus, Omnifind, InfoSphere MDM and Entity Analytics -IBM Government Framework and SOA validated

© 2007 GoPro Ltd © GoPro 2008

© 2009 IBM Corporation

GoPro Portal Case Management GoPro -Successfully delivering Case and Document Management Solutions since IBM ISV Development and Technology Partner -Winner of Multiple Awards and Analyst recommendations -IBM SOA-F Intelligence and Defense Validated Application -Indirect Sales Model – no channel conflict

© 2009 IBM Corporation GoPro Portal Case Management Over 500 successful clients including -Danish Medicines Agency ( $30m+ IBM contract) -All Icelandic Ministries and Agencies ( client since1993) -London Metropolitan Police ( rapid implementation – 5 weeks) Contact information -Lesley Franks, VP Sales , -