2. GoPro Ltd. The company The GoPro solution The Market
Software company – ISV
Office in Sofia
Founded in 1993
Extensive partner network in Europe
Cooperation with IBM since 1996
The GoPro solution
Is a document-, process- and customer relationship management solution
Self Service portal (eGovernment)
Out of the box solution
But flexible configuration and customisation
15 years of experience in developing solutions for the public and private sector
The Market
65 % central / local government
35 % Private business
Over 500 Organizations

3. Awards Most innovative company in Iceland
IMARK “Marketing company of the year”
PC World Iceland’s “IT company of the year”
Lotus Beacon Award more often that any other company – 8 awards including:
“Europe’s Best Web Solutions”
Lotus Europe Award for best eGovernment solution
Best e-Business and e-doc Solution
“IT company of the year” – Computer Association Iceland
Europe’s 500 fastest growing companies list
AIIM Award “The 3 best” eDocument-solutions in Europe
President of Iceland export award 2001
Euro cities – best portal in Europe 2003
Best eGovernment solution in Europe finalist– European Commission 2004
United Nations, World Summit Award (WSA) finalist 2005
The Best in Showcase Award winner at Lotusphere 2008
The most innovative sw solution for IBM Lotus 2008
We are quite proved of our track record – which proves our knowledge in this field.

4. Common challenges Driven by individuals and through email
Document chaos
Driven by individuals and through
Contracts lost, No context other than the individual memory
chaos
Important s reside in the inbox
The cc craze
No control or context
Process chaos
Processes driven through
Who is responsible?
What is the next step?
Compliance
No templates and no guidelines
No automatic way to comply
Limited transparency

5. Government challenges
Do more for less
More transparency in government
Who did what and at what time?
Clear responsibility
What happens when someone is sick?
Better control need
Deadline management
Better citizen service
Self service
Increased efficiency
Decrease costs

6. What is GoPro solving?

7. Case Management
Basically any type of enquiry to an organisation can be thought of as a “case”
Archive rules, metadata, access control, workflow, deadline management, workload management, …
Case management can be seen as the engine of the organisation
A well running engine will allow effective and efficient quality service delivery

8. GoPro solution – Cross Platforms
Lotus Notes
GoPro
WebSphere Portal
GoPro
Gopro
Mobile
GoPro
Desktop
Self Service Portal
Module manager
Lotus Domino P8
SQL

9. Lotus Domino
Db2
SQL P8

12. Feeds from GoPro Feeds from GoPro in Lotus Notes.
Possible to get a view over “My cases”.

13. Telephony Support Integration with soft phone system.
Call directly from GoPro with the click of a button: connect to your soft phone or Skype.
Automatically opens notes for phone conversations.
Send and store SMS messages.
Instant messaging via MSN or Sametime.

14. GoPro and Lotus Quickr Collaborative content and team services
Human workflow and compliance
Collaborative content and team services
New case creates a workspace
Workspace Template
Case Template
Documents & automatic process steps
Case
Workspace
GoPro integrates with Lotus Quickr (*) in order to allow those users having to comply or as a part of a over all process or case. The way it is done is that GoPro case template is defined as a Quicker case, when a case is opend with a Case template requiring Quicr, GoPro generates a Workspace and allocates to all users of the case or in the process. While the collaboration in Quicker is active, GoPro either puts all the relevant information into the GoPro Document management system during use, or afther finalization – depending on definition.
This ensures that Quicker works, will be stored categorized and accessible even long after the workspace has been deleted, and quiker can we a tool to be used in the most structured environments like in case management or processes of Governments, banks, Insurance or pharmaceuticals.
(*) in version q 2008.
Document
Document
Document Library
Once a case is closed all relevant documents are stored in GoPro
….Tying compliance and collaboration 14

15. GoPro Drag‘n Drop Plugin Module
Simplifies the saving of .
Possible to drag documents directly into GoPro.
Searching cases.

16. Lotus Domino
Db2 CM P8

18. Loading

22. Mashup example
Here is another example of the UI , this time links to weather and mapping information.
The same methods can also be used to provide integration on the glass, to suitable legacy applications
Next page

23. GoPro Self Service 24/7 service portal
Direct flow of information to GoPro
Automatically triggering internal processes
Flow of status and information to service portal

24. From a personal portal information flow directly into GoPro
Status and any published document in GoPro can be viewed in the personal GoPro Self Service portal
Enormous time saving application
Selected documents available to contact that has access to the case
Cases can be published to the contacts private area
NEW!

25. Short demonstration
Self Service Portal
GoPro in Notes client
GoPro in Websphere Portal client

26. Emails in order Documents in order Overview of processes
GoPro will help !
s in order
Documents in order
Overview of processes

27. Smarter Government: GoPro for the IRD
Internal Revenue Directorate of Iceland
Challenge: Meeting higher standards at lower cost
Managing a large volume of critical information in compliance with regulations
Tracking and retrieving information fast and efficiently
Meeting increased service demands
Compliance with regulations on information disclosure
Solution: GoPro from Start to Finish
A fully electronic IRD
GoPro case and process management consolidates all information
Instant overview of case status
Automated business processes
Benefits: Increased service and operational efficiency
Significant time savings on information search and sharing
Single view of the taxpayer ensures fast, efficient service
Automatic legal deadlines ensure timely processing
Auditing capabilities track case progress and document trails
“GoPro is very valuable to us. Document-, case- and contact management is simpler, accessing information is easier, and information security has increased with traceability and central storage, not to mention the time saved when searching for and retrieving information.”
Bryndís Steinsson, document manager for the IRD

28. Smarter City: GoPro for Gardabaer
Gardabaer Municipality
Challenge: Providing full online self service to residents
Provide information about services and events
Increase quality and availability of service
Enhance local democracy and consultation with residents
 Solution: Citizen Service Portal with GoPro
Instant "single view of the citizen" in GoPro
Citizen service portal fully integrated with internal GoPro backend
Applications and service requests transmitted in electronic form
Benefits: Better service at lower cost
All stakeholders have complete overview of their cases and services
Increased operational transparency and democratic participation
74% of applications and service requests today in electronic format
Able to reduce opening hours by half a day per week

29. Smarter Government: GoPro for the NCB
Nordic Copyright Bureau
Challenge: Paying Artists for Intellectual Property
Manage rights to record and distribute music (CDs, DVDs, internet etc)
Tracking of payments to relevant parties (artists, industry)
Consolidation of relevant information by artist
Solution: Sharing knowledge is good for business
GoPro case and process management solution
Instant status and queries for customers and members
Benefits: Payback 1 Million Danish kroner annually
Consolidation of all relevant information across formats (mail, docs, database)
Complete tracking of cases, right at employees fingertips
5% reduction in case handling time, with improved levels of service
“With GoPro we can consolidate all information related to a given case, whether it´s mail, documents or database-content – and it is good business”,
Jette Langelund,
Manager of Member Services at NCB.

30. Smarter Government: GoPro for MEAC
Estonian Ministry of Economic Affairs and Communications
Challenge: Adopt a digital document register and archives
Comply with the Public Information Act of Estonia
Register and archives must be accessible via the agency's website
Exchange information between departments
Solution: GoPro portal-based document management
Advanced Case Management system enables digital document control
Digital signatures and portal interface ensure security and accessibility
Benefits: Improved overview and compliance
Paperless transactions ensure better overview and prevent document loss
Reminders have raised the quality of case transactions
Faster inter-departmental document exchange

31. Practical solution to REAL business issues
Improved Efficiency
Improved Service
Share and process information across many levels, departments, agencies and geographies
Deliver ”One contact resolution” and 24*7 accessibility of services
Ensure compliant and consistent service delivery
Enhancing accountability through audit trails that track how decisions were made and why
Strengthening the government through improved access, participation and transparency of services
Improve transparency
Streamline and automate processes
and accomplish more with less
Improve internal and inter-organisational collaboration
Avoid repeated data entry
Avoid wasteful paper trails
Real-time view of case status and dash board capabilities
Enhance reporting capabilities for case, client and program analysis
Automatically triggers workflows, allowing agencies to react immediately to important events

32. Thank you and please be in
contact for further information