© 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice Hotel Valencia 355 Santana Row San Jose, California USA BSM/Business Availability Center Strategy & Roadmap April 2008 Customer-version

How to use this document This purpose of this roadmap is: −To communicate the HP BAC Software portfolio strategy, product enhancement focus areas, and associated customer benefits over the next 24 months to interested existing and prospective customers of HP BTO Software A Customer Disclosure Agreement (CDA) must be in place Can: −Present this to customers in person or via web conference −Enable and co-present this with authorized HP Software Partners to their customers in person or via web conference Cannot: −Copy or distribute Transmit any portion of this file electronically (e.g., via )* Print any portion of this file for distribution* Publish any portion of this file on any internal or external website, Sharepoint, or other electronic file repository *Except with prior finance and legal approval. 2June 2008

Forward-looking statements This document contains forward looking statements regarding future operations, product development, product capabilities and availability dates. This information is subject to substantial uncertainties and is subject to change at any time without prior notification. Statements contained in this document concerning these matters only reflect Hewlett Packard's predictions and / or expectations as of the date of this document and actual results and future plans of Hewlett- Packard may differ significantly as a result of, among other things, changes in product strategy resulting from technological, internal corporate, market and other changes. This is not a commitment to deliver any material, code or functionality and should not be relied upon in making purchasing decisions. 3June 2008

4 HP BTO Software Centers BSM is a Multi-center Solution STRATEGY Project and Portfolio Management Center CIO Office SOA Center CTO Office OPERATIONS Universal CMDB Business Availability Center Operations Center Network Management Center Service Management Center Identity Center APPLICATIONS Quality Center Performance Center Application Security Center Quality Management BSM ITSM Client Automation Center Data Center Automation Center Service Automation Business Technology Optimization solutions for: SOA SAP Oracle Service Management (ITIL V3) April 20084

5 HP’s BSM Solution Integration with key ITSM processes Top-down BSM Bottom-up BSM End-user experience Top-down problem isolation Business transaction management Business service level management Consolidated event & performance Manage Network as a service Service impact analysis Service Dependency Map Automated Discovery April 20085

HP approach to Business Service Management Links BSM with ITSM tools to optimize the Service Management Lifecycle Facilitate alignment across IT domains to optimize event, incident, problem, change and configuration processes Drive service management from a common service model Integrate with key ITSM processes Manage from end user and business service perspective Prioritize IT issues based on business service levels and impact Accelerate root cause analysis through advanced analytics and problem resolution Minimize business risk Proactively manage business and operational service levels Consolidate event and in-depth performance tools into a single console. Automate the creation and maintenance of service dependency maps Consolidated service health management for application and infrastructure Industry leading application management, operations management, and discovery and dependency mapping solution April 20086

IT process maturity Where shall I start to achieve BSM? chaos reactive proactive services value CONSOLIDATED OPERATIONS Element  Consolidated event & performance  Config and deploy  Service impact DISCOVERY AND DEPENDENCY MAPPING Manual definition  Infrastructure  Application  Business services PROBLEM RESOLUTION Diagnostics  Problem isolation  Run book automation SERVICE LEVEL MANAGEMENT Infrastructure  Application  Business TRANSACTION MANAGEMENT End user  Business transactions  Business process Any order leads to BSM maturity April 20087

8 HP Business Availability Center Foundation Universal CMDB (Discovery, Federation, Reconciliation, Visualization, Change tracking) Alerts and notificationsEnterprise reportingThird-party integrationsService impact analysis HP Business Availability Center Business Service Dashboard Diagnostics (J2EE,.NET, ERP/CRM) Discovery and Dependency Mapping System Availability Management (SiteScope & Ops Center) Service Level Management Problem Isolation End User Management (BPM and RUM) TransactionVision Business Process Insight April 20088

HP Business Availability Center roadmap Key focus Predictive Problem isolation Service management Automated troubleshooting Real user monitoring for non- web applications Enterprise integrations with Service Manager, NNM, 3 rd party vendors Business transaction management Integrated problem isolation, including OO integrations Service Level management for telco environments Extend business transaction management Intelligent monitoring BSM dashboard and Reporting Advanced analysis capabilities across BSM stack Top-down problem isolation across BSM stack Busine ss value Faster problem resolution, reduced MTTR Business transaction visibility Individual transaction granularity ITSM integrations End-to-end integrated business transaction management Individual transaction granularity Enhanced service level management Integrated business transaction visibility End user impact Situation intelligent monitoring Single pane of glass and reporting Easier administration Produc t strateg y Guided problem isolation Business Process Insight, TransactionVision integration with UCMDB RUM/NNM integration for app-aware network mgmt Baselining capabilities SOA management Integrated BTM, end-to-end aggregate topology views Reactive and Proactive Problem Isolation, integrated with OO Views created using new UCMDB Modelling UI Unified transaction models & business scorecards Model-based End User Monitoring Extended reporting through Data warehouse solution Auto baselining and advanced analytics Key themes over the next 24 months 9June 2008

Business Availability Center integration strategy Business Service Level Management (b) Consolidated Event & Performance (OPC) (f) Network (NNMi) (g) Cross-Domain Correlation & Event Root Cause (OPC) (f) Business Transaction Management (c) Application Diagnostics (a) Performance Problem Isolation (d) (e) Service Impact Analysis Operations Orchestration (e) Other Domain Controllers ( Server/OS, App Infra DB/MW, Storage) Service Manager (d) UCMDB, Discovery & Dependency Mapping (c) Systinet Governance (b) BSA (e) End User Experience (a) Performance Center (a) BAC/BSM Dashboard (d) (e) Bottoms Up Tops Down (a)Performance lifecycle (b)SOA mgmt. (c)BTM/CMDB (d)ITSM integrations (SC, SM) (e)BSA integrations (OO, SAS) (f)OPC integrations (g)NNMi integrations Business Availability Ctr. Ops & Network Centers Other Centers