1. HP Business Availability Center What’s new v 8.0
January 20, 2009

2. Agenda Welcome and housekeeping Introductions
Presenters:
Sanjay Anne, HP BAC Product Marketing
Amy Feldman, HP BAC Product Marketing
Marshal Whatley, HP BAC Product Management
HP BAC – a quick overview
HP announces…
What’s new…
Key take-a-ways
Resources/Q&A

3. IT’s top priority is to align and enable the business effectively
Business objectives
Zero tolerance to performance issues and availability disruptions
Expect IT service level reports that are meaningful and relevant
Business demands IT accountability and transparency
No common language
Time and resource constraints
Thanks Amy and good morning everyone. We have many powerful and exciting features in the new release of HP BAC but based on feedback from the last whats new webinar I will go through a quick overview of BAC before we get into the release highlights of version
So many customers are telling us that they’re still struggling to deliver what the business wants -- that is really aligning to the needs of the business.
If you’re in IT operations, you have tons of demands on you, and you’re probably lacking visibility into what your end users are experiencing. Now, this is a serious problem when it comes to dealing with your customers’ zero-tolerance policy towards service disruptions and performance problems.
On the flip side, your customers have no clue what you’re going through, and frankly, they don’t care.
And they are only interested that the business is up and running providing 5-9’s availability.
At the end of the day, there’s a communications gap between ops and the business based on a fundamental misalignment and a lack of a common language.
IT operations
Maximize customer experience
Correlate IT metrics to business processes
Control costs and manage service outages proactively
“… business users’ expectations of IT have matured, and now the pressure is on for IT to report their quality of service in business metrics."
“Snugly Fitting Your Customers for BSM”, Forrester Research, February 2008.

4. HP’s approach to top-down business service management
Manage by business impact
Provide visibility into business processes and services through role-based views
Measure business impact and risk from the end user perspective
Establish and maintain business-centric service level agreements
Accelerate problem resolution
Identify and prioritize critical business issues proactively
Accelerate MTTR by automatically correlating operational information to the business
HP’s BAC provides a unique, top-down approach to Business Service Management. HP's approach to BSM helps you manage IT services from a business perspective in three key ways:
First, we give you visibility into the end user's experience of IT services, so you can monitor, measure, and manage your services according to the impact to the business and your established SLA's.
Second, we help you proactively identify problems before they affect end users so that when problems do occur, you can quickly isolate, and fix them with minimal impact to your business.
And, third, our Service Dependency Mapping technology simplifies the process of understanding and controlling your IT elements by giving you visibility into the dynamic relationships between your services, supporting applications, and underlying infrastructure.
These three capabilities translate into a proactive, business-centric approach to your Business Service Management initiatives and dramatically improve the visibility into the performance of your business services and reducing the risk of service disruptions.
Map service dependencies
Automate discovery of IT business services, their components, and their interrelationships
Provide a “single version of the truth” of the IT environment through a federated CMDB
Industry leading end user management, problem isolation tools, and service dependency mapping automation

5. Enhanced capabilities in HP Business Availability Center 8.0
Fast, efficient business-aligned service health management
Business transaction management
New BPI and TV applications inside of BAC
Better RUM integration with more accurate drill down from RUM to TV
Simplifying integration between TV and BPI
Diagnostics
New advanced Diagnostics features
Strengthen Lifecycle Capabilities
On Dec 7, 2008 Hp announced the release of BAC v 8.0 which will be available in the first week of Feb. As part of this release we have focused on a number of areas to Improves accuracy, collaboration and flexibility, to lower TCO and reduce Mean time to resolution.
As you can see on this slide we have highlighted some of the work that has been conducted on a number of areas. For the rest of this session we will cover these items to give you a flavor of what is coming up in BAC 8.0.
With that lets get into some of the details behind the release highlights!!
Problem isolation
Guided problem isolation with run book automation
Better problem isolation through the use of OM infrastructure events
Use RUM for Proactive Analysis for more proactive notification of real user issues
Real user monitor
RUM TCP enhancements
Improved TransactionVision integration
New modeling UI
New UI and workflow to make it easier to model in the CMDB
Extended dashboard and MyBSM
Start point for integrated cross-domain Dashboard across BSM stack
Extended Console provides health, business impact, Incidents, recent and planned changes in a 360 degree type view of a service

6. What is Business Transaction Management?
From IDC’s “Business Transactions Management: Another Step in the Evolution of IT Management”
“Business transaction management (BTM) is an emerging IT management concept that can potentially address both IT complexity and business alignment requirements.”
“At its essence, BTM is aimed at detecting and resolving problems at the granular level of interactions between IT elements that form a business transaction (e.g., online stock trade, travel booking).”
“To a large extent, BTM represents the next step in the evolution of IT management.”
To begin I will first start off with Business Transaction management…
So after years of evolution, most IT organizations operate in a highly complex multi-tier environment that combines a wide array of technologies to support increasingly intricate business transactions. These technologies range from mainframe applications to the latest composite applications built to run in the context of a service-oriented architecture (SOA).
Yes SOA is really getting into the fold of becoming main stream for many organizations…
To meet this challenge, organizations are turning to the concept of Business Transaction Management (BTM).
The point is that business is conducted at the level of individual transactions – and IT needs visibility into and control over these transactions and their impact on business outcomes in order to properly support the larger organization it serves.
In such an environment, traditional approaches to monitoring tend to fall short. The approach is either too narrow or too wide.
What’s needed is an approach to monitoring transactions that is both broad and deep – an approach that targets business concerns by helping IT understand what’s happening right here, right now with any given transaction at any given time.
Source: IDC (Document # EMT1P) : Business Transaction Management:
Another Step in the Evolution of IT Management, D. Yachin, March 2007

7. The HP approach to Business Transaction Management
Guaranteed package delivery across complex distribution network
What if you could track transactions like FedEx® tracks packages?
FedEx® can guarantee overnight delivery
A package is tracked throughout its journey in complex distribution network
Customer experience is improved by resolving issues quickly and prioritizing critical deliveries
To illustrate the point – lets take a closer look at Fedex – whose bottom line is making sure each package or transaction is tracked and delivered.
By using HP’s Business Transaction Management solution! You can track your business transactions and processes across your infrastructure, similar to how FedEx tracks parcels across their global logistics network.
You can with HP Business Transaction Monitoring solution!
Track your business transactions and processes across your infrastructure, like FedEx tracks parcels across their logistics network
See inside the transactions to understand the business risk and impact of an issue
Give IT the tools to prioritize their business support efforts by helping them clearly see the impact to the business
Manage business transactions across complex technology 7

8. HP Business Transaction Management– release highlights
Richer Business Transaction Management user experiences through more integrated Business Availability Center, Business Process Insight and TransactionVision workflows. With new ‘BAC Native’ BPI and TV UI applications and reports
Simplified end-to-end transaction views with new TransactionVision aggregated topology view, providing front-end (RUM)/back-end views of business transactions
HP’s BTM solution consists of Business Process Insight and Transaction vision. Here are some of the release highlights…now lets take a closer look at the details …
Simple process health views with Business Process ‘lite’ capability added into BAC environment. (No charge with BAC)
Easier dependency mapping of business processes to transactions and other IT services 8

9. Non BAC native elements, ‘inherit’ look and feel
Common UI for BPI to BAC
Tabs, provide drill down to other areas, e.g. list of TV Transactions supporting this process (or process step if selected)
We have focused on providing richer BTM user experiences through more integrated Business Availability Center, Business Process Insight and TransactionVision workflows and a common UI for improved collaboration and flexibility.
In addition, we also provided new ‘BAC Native’ reports for Business Process Insight and TransactionVision
Non BAC native elements, ‘inherit’ look and feel

10. New business process ‘lite’ flow shown in BAC dashboard
In this release we have also introduced the NEW Business Process – ‘Lite’
The (BPI) Business Process Modeller ships with BAC and is accessible without a BPI License and it provides the capability to Model Business Processes, including modelling top down relationships to the underlying CI’s
The purpose of this capability is to visualize in the BAC Dashboard the health of business processes based on the underlying services
(Can not track process instances)
Think of it as a form of custom map! Which is now accessible to you from within BAC.

11. New aggregated topology view of HP TransactionVision
New BAC native TV UI element
Select Transaction
The next major item is the aggregated topology view of HP Transactionvision from within BAC.
So it provides the capability of linking Business Processes to Business Transactions and in addition, you can see the holistic aggregated topology view.
Other HP TransactionVision enhancements include Additional Sensors such as:
Tuxedo, AIX, Solaris and HP-UX
All these features are really targeted at Improving accuracy and collaboration to reduce MTTR.
Aggregated View (Including end-user steps fed from RUM)

12. HP Diagnostics– release highlights
Improved MTTR via advanced diagnostics features through stack trace sampling and dynamic threshold
New SiS integration to provide data collector for advanced diagnostic capabilities
Next - we go onto Diagnostics. In this release we have really focused on Strengthening our Diagnostics Lifecycle Capabilities and improving MTTR via advanced diagnostics features.
Improved discovery and extended coverage
across distributed and SOA environments
Richer lifecycle capabilities
Better scalability to support large diagnostics deployment in pre-production
Converted LoadRunner add-in to be version independent 12

13. New stack trace visibility
New advanced diagnostics features
Stack trace sampling
Dynamic instrumentation
As mentioned, The goal is to provide advanced diagnostics features through stack trace sampling and dynamic threshold
The Stack Trace Sampling is truly an advanced capability of diagnostics and it provides full visibility into all methods which are being executed without any custom instrumentation and aides significantly in improving overall MTTR.

14. New SiteScope integration
SiS Integration – Ultimate data collector for Diagnostics
Use any of the SiS monitors to push data directly into Diagnostics
Data available for charting, alerts and in Analysis Snapshot
To expand the paradigm for advanced diagnostics capabilities we have a New SiS integration to provide additional data collection.
As you can see from these pictures going anti-clock wise you can start off via the point and click interface and select the SiS data collectors that you want to pull into diagnostics for a more complete view to accelerate problem resolution.

15. Extended coverage CAM Discovery Enhancement Extended Coverage
Discovery and mapping based on inter-process communication (SAP, Oracle, Siebel, MQ)
Extended Coverage
Distributed Applications
WCF (.NET 3, .NET 3.5)
EJB 3
.NET remoting
Tuxedo (client side)
SOA
SOAP over JMS
Tibco ActiveMatrix
Websphere ESB
JBoss WebServices
Part of the release also brings to the table improved discovery and extended coverage across distributed applications such as SAP, and Oracle.
In addition, as you can see we have extended our support of SOA environments based on discussions with many of you covering Soap over JMS, Tibco ActiveMatix and many more…

16. HP Diagnostics – general
CPU utilization by probe
Threshold violations metric
Objects lifecycle monitoring
Converted LoadRunner add-in to be version independent
UI Improvement:
Layout persistency (dockable UI)
Topology improvements
Metric status alerts
.NET profiler access proxied through the server
we have also added a number of capabilities to en-rich the lifecycle functionality – to give you a glimpse into them
We have improved scalability to support large diagnostics deployments,
To improve collaboration and flexibility we have now provided the capability of having LoadRunner add-in integration to be version independent and improved the UI in a number of ways – here are few items on the slide… 16

17. Tired of the IT blame game?
HP Problem Isolation
Are performance incidents passed around like a hot potato?
Can you predict when they’ll happen and prevent fire-fighting?
So with that lets look at HP problem Isolation – before I get into the details of the highlights – I will provide a quick overview of this powerful module of BAC.
Today’s IT organizations are facing a myriad of challenges including growing complexity of applications, rapid constant change and lack of service context while aligning IT to the needs of the business.
To overcome these challenges - IT organizations have many specialized devices being managed by experts. There’s a huge diversity in the software and processes yet it remains organized in operational and infrastructural silos.
“More than 60% of IT problems require 10–20 experts for resolution.
80% of the time that is typically required to solve problems is spent isolating them.”
Ziff Davis, 2007 17

18. Consolidated problem analysis
HP Problem Isolation
Problem buildup
Problem apparent to IT
Problem apparent to user
IT can be business driver
IT = business enabler
IT = business inhibitor
Proactive problem analysis
Reactive problem analysis
In order to improve the alignment b/w IT and the business – what is required is effective problem isolation – both reactive and proactive.
Problem Isolation accelerates problem resolution time by identifying potential root causes and minimizes resources needed to address problems. Problem Isolation leverages HP’s Universal CMDB and automatically performs advanced analytics on incidents, end-user performance data, system performance data and configuration change reports within a business context.
It presents a single view where all relevant data is presented to pin point main suspects for the problem area. By reducing manual troubleshooting, and by accurately delegating the problem to the right team, Problem Isolation accelerates time to resolution and reduces resources needed to resolve problems.
MTBSI/MTBF
MTTR/MTTI
Reduced number of tickets =
Reduced ticket handling time =
Higher Availability + Higher Efficiencies + Reduced Cost 18 18

19. HP Problem Isolation— release highlights
Closed-loop isolation & resolution flow through Operations Orchestration (OO) integration
Improved support for OM installed base through event correlation to application problem/anomaly start time
The objective of these powerful features in this release is to reduce MTTR and improve collaboration within teams.
So before we move forward with the details of this release let me give a bit of history of PI to set the context. PI was released in BAC 7.0 and brought with it reactive analysis using BPM data. In the 7.5 release we introduced proactive analysis and integration with ticketing systems.
I will now go into the details of 8.0 which really provides a complete end user management solution along with BPM and RUM.
Improved problem prevention through leverage of real user data in Proactive Analysis
Increased visibility to incident prevention information in PI reports 19

20. Operations Orchestration (OO) integration with PI
UCMDB parameter passing
OO flows available for resolution (per CI type)
In order to reduce MTTR and better leverage Tier 1 – we have now provided integration to HP Operations Orchestration (OO) to conduct run book automation (RBA).
So after the NOC operator uses the PI analysis to identify a list of suspects, the run-book workflows are available from within the suspect list in PI.
With this powerful integration PI will automatically populate the mandatory run-book parameters with information from the CMDB (for example the IP, credentials, and more) to remediate the problem, and the run status is reported back to PI to provide a complete close loop incident management process.
(In addition – support of 3rd party EMS
The EMS channel is used, other vendors’ tools are supported as well
IBM Tivoli and BMC Patrol have already been verified to work)
Resolution status reported back

21. Performance anomaly based on RUM data
RUM data in Proactive Analysis
As PI’s main goal is to automatically perform advanced analytics on incidents, end-user performance data, system performance data and configuration change reports etc we have extended its capability to anticipate and resolve potential issues before they appear based on both real & simulated end user experience data by providing integration of Real User Monitor data in Proactive Analysis
PI calculates expected end user behavior based on ongoing learnings of RUM (as well as BPM) data so performance and Anomaly detection is activated based on that data.
By having this capabitity we have now taken PI to the next level of providing complete END user management with Problem Isolation.
With that I will turn it over to my colleague Amy Feldman to cover the rest of the sections.
Performance anomaly based on RUM data
Overall user volume

22. HP Real User Monitor— release highlights
New updates for RUM non-web applications:
Updated reports on application and network status
Find your slow requests and understand the reason
End users and server breakdowns
The ultimate handoff from application owner to network owner
Thank you. The next few sections, I will be talking about the new release highlights for HP’s Real User Monitor, the BAC Dashboard and the new modeling for BAC 8.0.
Let’s first start by looking at some the new release updates for HP’s Real User Monitor. This new version has improvements for RUM’s non-web applications reporting as well as some additional enhancements around out of the box templates for WebSphere Portal 5.0/6.0 and support for MPLS traffic.
The new non-web application reports focus on drill down data pertaining to poor requests, slow requests, requests with network errors, and end user and server breakdowns. This release also gives you the ability to save network capture files of poor requests for network analysis providing the ultimate handoff from application owner to network owner.
The next two slides show some examples of the enhanced and new reporting.
Additional Enhancements:
Out of the box templates for WebSphere Portal 5.0/6.0
Support for MPLS traffic 22

23. New TCP reports TCP Application Summary TCP Slow Request Summary
The RUM TCP Application Summary report was first introduced in the RUM 7.5 release. The TCP Application Summary report enables you to monitor application performance and status and to pinpoint problems with specific applications or application types. You can also use the report to determine load distribution between different applications. From this report you can drill down into other more detail reports including the new 8.0 report seen at the bottom of your screen called TCP slow Request Summary.
The TCP Slow Request Summary report provides the distribution of the slow requests and request with network errors requiring retransmission now gives you the ability to view more detailed information about the slow server request, notice on the lower left portion of the screen, slow request server fields shows the requests that have breach the threshold.
The lower right portion of the TCP Slow Request Summary shows the request with Network errors by server and by client, this may give you a good indication of retransmission errors.
When looking into an issue with a TCP based application, you would start with looking at the overall details or the application summary. From there you would likely drill down into the TCP slow request summary to get more details of the application issue. From here you would want to look into the actual session to see if you can isolate the issue.
TCP Slow Request Summary 23
16 April 2017

24. TCP Request Analyzer TCP Request Snippet
In 8.0, we have introduced the TCP request analyzer which now gives you the session details for the TCP request. For those current customers of RUM, this feature is very similar to the session analyzer for HTTP sessions but for slow TCP applications.
In this report you can see server/client information, response time, server time, network time, retransmit time, packets with network errors, application traffic, and the exact slow request.
I would like to draw your attention to the two orange arrows at the right top portion of the screen. The far right is pointing to the Request Snippet field. The request snippet is used to understand the protocol and communication. When launched it will give you the detailed information for that particular TCP communication request.
The lower screenshot shows you an example of what a TCP Request Snippet might look like. This can help you identify the request and additional information about why you might be having an issue. The TCP Request Snippet feature works well for text based protocols such as SQL, Oracle or FTP.
The next area that I would like to highlight in this report is the Capture file feature. If you are experiencing a slow TCP request and you think it might be related to a network issue, this feature allows you to save network capture files of poor requests for network analysis providing the ultimate handoff from application owner to network owner.
TCP Request Snippet 24

25. New Modeling Simple way to consume/extract information
Separation of modeling vs. view creation consumption
Another new feature in the BAC 8.0 release is the New modeling UI or Modeling Studio.
The modeling Studio makes it easier for native BAC users to create and on-board [dashboard] views.
Currently when creating views using instance views, the user may change the IT world unknowingly. A uCMDB SME was almost always required when creating a view making it challenge for the user. Work is often repeated, limiting ROI while modeling and creating views. Also, the user has the know the IT world intimately and there was no common use of a modeling logical hierarchies and aligning them to the physical world.
The new model changes that and gives the user a simple way to consume and extract information.
Model + Perspective = View
Perspective - Various pre-built templates that have common layouts for views
Faster time to value and reusability—
integrated modeling environment
Reduce human error—user is not alerting UCMDB during view creation 25

26. Model Studio—modeling & perspectives
The Modeling Studio enables you to create Views which comprise a subset of the IT Universe but contain only the CIs related to a specific area of interest. A view is made up of a model and a perspective which are also created in the modeling Studio.
Models form a reusable collection of CI instances that define a business entity that might include applications, business services, line of business and groups. The top screenshot shows you an example of a model. By creating a model, we build a CI collection that can be reused with different perspectives to create different views. Any changes you subsequently apply to the model are reflected in all the views based on that model.
A Perspective is a reusable pattern, similar to a template which is applied to the CI collection
For example, a perspective could comprise a host containing an IP. In this case, the view would include all the hosts in the CI selection along with their contained IPs. CIs of any other type from the collection will not appear in the view.
There are various types of perspectives and there are several perspective templates that are provided to you out-of-the-box. Typical someone with a deep understanding of the UCMDB and TQL build perspective templates. These templates then can be reused in various views.
To learn more about modeling, please view the “What’s new movies: HP Universal CMDB Modeling Studio” located within the BAC 8.0 product.
Perspective

27. Views
Here is a screenshot of the modeling studio view creation. The lower two pictures show you final result. Notice that the view still look the same its how you create and build the views that changed. You can also continue to create pattern views and views using TQL.
To review, to create a view you would:
Define your business Hierarchies – create a Model which represents a business entity (LOB , Business Service , Application etc..)
Apply a Perspective , basically define which information regarding the model you are interesting in to be extracted from the UCMDB and be available in the view
Review the View results and tune according to need.
Tips:
Models should not include monitored CIs – monitored CIs represents a technical layer that set the CI status so it cannot be part of the model
Leverage the perspectives to enrich your view (the monitor CIs will be added to the view automatically upon selection of a perspective that includes monitors).

28. BAC Dashboard— release highlights
Enhanced BAC dashboard
All around view of a service providing available business impact data (360º view)
The New 360 degree view that provides an holistic view of all operation aspects that gives you the ability to analyze the problem, prioritiz eth problem based on business impact, and view additional information that may reveal the source of the problem
Hierarchy – Key relationships between all configuration information
KPI’s – valuable key performance indicator for better decision making
Business Impact (SLM) – profound understanding of risk to the business objectives
Alerts – easily view which business service is in trouble
Changes – Changes that business impact
Incidents – track incidents related to CIs in the selected hierarchy
Tabs provide quick and easy access to:
Performance of KPIs over time
Business impact information
List of alerts
Details on recent CMDB changed, planned changes
Information on open incidents (Service Manager) 28

29. New 360º console Hierarchy Business Impact 29
Hierarchy – Key relationships between all configuration information. The hierarch tab also show you the realtime status of the business service, allowing you to see if the business service is experiencing an issue.
To understand the severity and impact of an issue you would navigate to the KPIs tab. The KPI tab displays the overtime status of the different KPIs, so the user can understand when the issue started and how long it has existed. The external KPI tab show the KPIs that BAC acquires through external sources or federation. For example if you have opsware integrated with BAC, you would then see the Opsware KPI called compliance and its related status
To understand the business impact of an issue you would navigate to the Business Impact Tab as seen in the lower portion of the screen. The Business Impact view displays business services, applications and business processes that are affected by the performance problem that was encountered. In additional all SLAs with the selected CIs will also be displayed in this tab indicating the current status and the expected SLA result calculated according to past and current trends.
The Alerts tab allows you to easily view which business service is in trouble
Finally there is the changes and Incidents tab, which Displays actual change incidents and planned changes. Actual changes can help identify problem suspects. The incidents table helps you to understand the severity of the problem, which users are being affected, and if the issue was already report to the application support team. Planned changes section of the report helps you understand what authorized changes have been already started that may have caused a downtime or partial service shutdown
The 360 view console offers operational and support teams extended visibility with critical information which will increase the efficiency in solving business critical application problems
Business Impact 29

30. Other dashboard enhancements
Simpler KPI rule creation using Groovy rules
Ability to use Groovy (Java dynamic scripting language) rules for defining KPI (and SLM)
No need for Java classes and compiling!
Better control of KPI propagation
Ability to define which KPIs get propagated from child to parent
New “Propagation” section in dashboard admin -> KPI assignments -> edit a group
Additional UI visualization through Yahoo widgets
Ability to use Yahoo Widgets to display Dashboard Console view
Dashboard Widget on the desktop (or docked), without having to be looking in BAC Dashboard

31. MyBAC Portal becomes MyBSM Portal
NEW ‘360’ console tabs (from new dashboard)
Create your own views with KPI performance, incidents, changes, business impact
NEW rich text portlet
Quickly and easily create portlets for headers, message of the day, etc.
Use rich text editor, easily add images, URLs even Flash files
NEW scorecard portlet
Quickly and simply display the real-time status, trend, and over time data of CIs organized by best and worst statuses

32. Helping YOU realize the BAC value today … and tomorrow
READY
SET GO
Optimize today
Prepare tomorrow
Realize the value
Health checks and assessments
Best practices guidance
Process improvements
Integrations with other IT solutions. Leverage and maximize ROI from existing investments
BAC deployment expansion
Upgrade to BAC 8.0
Planning
Execution
Maturity assessments
Strategy and Roadmap planning
BSM transformation
Centre of Excellence planning
Solution design
Deployment of new product capabilities
Training and mentoring on new features
Process adaptation to new capabilities
Thought leadership and evangelizing
Strategy and Roadmap execution
So far we talked about the great value BAC 8.0 can bring to your organisation. I would like to spend a moment describing how HP S+S Professional Services can help YOU realize this value. Starting by ensuring your current investment delivers as much value as possible. Assessing your implementation, providing best practices advice and helping you expand the current BAC footprint and improve your capabilities. Proceeding with creating the platform for growth by strategizing with you and mapping your future needs to solutions and finally helping you upgrade BAC, deploy new capabilities, mentoring your staff and executing on the roadmap 32
August 11, 2008
August 11, 2008

33. Making Business Availability Center plug and play with HP SaaS
HP Software ready to use
Always there – 24/7
Part of your team
Business Availability Center
80+ global monitoring locations
Non-intrusive monitoring over the firewall
BAC Application servers
Databases
Servers, Storage & Network
Application lifecycle management & upgrades
Infrastructure management
24 x 7 Operations support
Data recovery & backup
99.9% Availability Guarantee
ITIL Certified & BAC Technical Account Manager
Scripting
Ongoing expertise & mentoring driving adoption
Configuration & integrations
The 3 pillars for a successful deployment of Business Availability Center include “Ready to Use” infrastructure, an infrastructure and operations team that’s “Always There” and an expert team that understands and implements the BAC solution through the lifecycle of the service as a “Part of your team”. To describe these in greater detail –
First - HP SaaS for BAC has a pre-deployed infrastructure that’s ready to use to provide quick time to value. We are responsible for providing the infrastructure associated with the BAC application and the servers, storage and network associated with deployment of successful monitoring. HP SaaS offers 80+ global monitoring locations with multiple ISPs across 45 data centres. We are responsible for all the technology stack to provide ready access and availability of HP Software.
Second - 24/7 availability from both the people and the software. We provide operational excellence that is always there to manage your solutions through ongoing maintenance and upgrades.
... and Third - an ongoing commitment to be part of your team driving adoption and outcomes during the entire term with HP SaaS. We assign a named technical account manager who is your advocate – helping to ensure the solution is configured to meet your goals, providing best practices and mentoring you on an ongoing basis, and monitoring and ensuring adoption of the solutions. They become intimately familiar with your business objectives and drivers. Additionally, we also provide ongoing scripting, configuration and integration services, helping you implement BAC using the best practices established by HP SaaS.
Supporting these 3 pillars are ITIL-based best practices and processes that HP SaaS has implemented to ensure ongoing security, performance, capacity and availability to customers. Our 8 years of experience allows us the confidence to guarantee a 99.9% availability of our solutions.
HP SaaS provides the necessary network and application infrastructure, including backup and storage solutions that provide high availability and disaster recovery.
Provides a simple solution for capacity and performance management
And ISO27001 level standards of security audited by KPMG
HP SaaS global best practices & processes
High
availability
Disaster recovery
Change management
Capacity management
Performance management
Security & audit management
August 11, 2008

34. Enhanced capabilities in HP Business Availability Center 8.0
Fast, efficient business-aligned service health management
Business transaction management
Improves accuracy, collaboration and flexibility via tighter & normalized views of BPI, TV, OO and RUM into BAC.
Lower TCO – Single model facilitates common understanding and collaboration across IT silos.
Enhances real-time visibility into how real users experience business services, business impact of change, & impact to service level agreements.
Reduces MTTR by providing closed-loop isolation & resolution flows through Operations Orchestration (OO) integration
Diagnostics 1.
Guided problem isolation with run book automation
Better problem isolation through the use of OM infrastructure events
Use of RUM data in Proactive Analysis for more proactive notification of real user issues 2
BTM flow map: The transaction flow map is a condensed flow. For example, TransactionVision might have 5 J2EE steps, but the flow map will just show a J2EE app server. That way, in the flow map we can attach performance and availability info for the server, which would be redundant if we showed each step.
Better RUM integration with more accurate drill down from RUM to TV
Simplifying integration between TV and BPI 3
Completely new up to date, compelling UI for, Introducing:
Improved performance
Improved Usability with enhanced functionality
Provides framework for better enterprise architecture 4
Strengthen Lifecycle Capabilities
Better scalability to support large Diag deployment in pre-production
More Diag metrics available in the LR Analysis tool (sub release post 8.0)
New advanced Diagnostics features
JVM Sampling
Dynamic instrumentation
CPU utilization by probe
Objects lifecycle monitoring
SiteScope integration allowing Diagnostics to use SiS as a data collector 5
New UI to make it easier to model in the CMDB
Perspectives
Various pre-built templates that have common layouts for views
New UI and workflow (model, view, perspective…)
Makes it easier for native BAC users to create and on-board views 6
RUM TCP enhancements
End user groups and servers support in Dashboard for TCP data and alerting
TCP Slow requests and network error summary report
TCP poor request Analyzer
Network capture of problematic
Improved HP TransactionVision integration
Problem isolation
Real user monitor
New modeling UI
Extended dashboard and myBSM

35. Questions and answers…

36. For more information… Hp.com/go/software Hp.com/go/bsm
HP Business Service Management page includes additional information on HP BAC
HP Software web events (live and on-demand)
Hp.com/go/hpsoftwarewebevents
HP BSM Blog

37. Thank you