Western Union – Products & Services A. A.Consumer Services: - Will Call service allows Money Transfers to be sent and picked up at any Western Union location. - Directed Money Transfer allows consumers to send money to countries where transfer and bank draft services are more difficult to find. The fastest way to receive money worldwide

Western Union – Products & Services B. Commercial Services: - Quick Pay is a payment service that allows customers to send cash payments to companies for a set fee. - Quick Cash is a service that allows companies to send money to their customers or employees. The fastest way to receive money worldwide

WUMT training 3 Western Union Will Call MT Satish takes money to nearest Western Union agent in Dubai 3 Mrs Sharma calls her husband, Satish in Dubai (or elsewhere) 2 Mrs Sharma is in India and needs money 1 Western Union agent takes Satish’s money and inputs the transaction 4 Western Union computer database In Dallas & Bridgeton 56 Mrs Sharma picks up cash at the nearest Western Union agent Location in India 7

WUMT training 4 THE WESTERN UNION MONEY TRANSFER PROCESS Sending Agent Sender Customer Service Center (CSC) "To send money" Form Host Computer "To receive money" Form Non-PC Equipped Location PC Equipped Location Paying Agent Receiver or Payee Remote Location

WUMT training 5 MONEY TRANSFER PROCESS –Sender goes to Agent –Fills “ Send Money Form” –Pays Principal and charges –Transaction is sent –Sender gets receipt –Receiver goes to Agent –Fills in “ Receive Money Form” –Shows valid ID –Transaction is verified –Receiver gets money and receipt The fastest way to receive money worldwide

WUMT training 6 MANDATORY DETAILS (for receiving money) –MTCN –Name of the person who has sent money. –Place from where the money was sent. –The amount sent –Receivers photo identification(9 types of ID acceptable) The fastest way to receive money worldwide

WUMT training 7 VALID IDENTIFICATION PASSPORTPASSPORT DRIVING LICENCEALL ID AREDRIVING LICENCEALL ID ARE RATION CARDVALIDRATION CARDVALID VOTERS IDONLY IF THEYVOTERS IDONLY IF THEY PAN CARDHAVE APAN CARDHAVE A REFUGEE CARDPHOTOGRAPHREFUGEE CARDPHOTOGRAPH STUDENT IDSTUDENT ID BANK PASSBOOKBANK PASSBOOK ARMY CARDARMY CARD

WUMT training 8 COMPLETING CUSTOMER FORMS (to receive form) The fastest way to receive money worldwide

WUMT training 9 Anil Chhabria 11 a B e a c h R o a d B anjara Hills Hyderbad T h o m a s J o n e s 9 2 F l e t c h e r S t r e e t E s s e n d o n V I C $ 1,100 US DollarVictoria Anil Chhabria PO ‘0005:44 Drivers Licence India 10/2/ _ Rs Melbourne India Gautam KFavourite FruitMango Favourite Fruit Mango

WUMT training 10 MONEY TRANSFER SYSTEM SOFTWARE The fastest way to receive money worldwide

WUMT training 11 WUMT - Identification WUMT - Identification Every Branch will be Provided: One Account No. (Alphanumeric - 9 characters)One Account No. (Alphanumeric - 9 characters) One Terminal Id (Alphanumeric – 4 characters)One Terminal Id (Alphanumeric – 4 characters) One/Two Operator Ids (Numeric – 3 characters)One/Two Operator Ids (Numeric – 3 characters) One/Two Passwords (Alphanumeric 3-8 characters)One/Two Passwords (Alphanumeric 3-8 characters)

WUMT training 12 Sign up Screen

WUMT training 13 Login process

WUMT training 14 The Main menu

WUMT training 15 Receive money - 1 Based on payee’s information, enter the search criteria and click Continue in the Tracking Control pop up dialog box

WUMT training 16 Receive money - 2 As the next step, enter agent details if transaction is remote (data over phone), click OK or if the transaction is in the office, click Cancel

WUMT training 17 Receive money - 3 Now, enter the MTCN number furnished and click Search

WUMT training 18 Receive money - 4 If the request matches with available remittance, Transaction details tab furnishes further data Select mode of payment and click Submit

WUMT training 19 Receive money - 5 In this dialog box, enter data of remote operator ID if payment is through this operator, otherwise click Cancel

WUMT training 20 Receive money - 6 In the first window enter the customer ID, click the verification check box and click OK In the next window enter agent info and click OK or Cancel as the case may be

WUMT training 21 Receive money - 7 This dialog box confirms completion of payment process; Generate printout of Receipt and Transaction Summary Click the Done button on completion

WUMT training 22 WUMTS Utilities View the tools available in the Tools/Admin menu In the instant case, Customer Service inquiry transaction is selected

WUMT training 23 WUMTS Utilities – Customer service inquiry Enter the search criteria and agent info in these two dialog boxes

WUMT training 24 WUMTS Utilities – Customer service inquiry (cont’d) The transaction list showing the transactions against the search criteria appears with status of the transaction Select the Receiver concerned and click Select button

WUMT training 25 WUMTS Utilities – Customer service inquiry (cont’d) The transaction list showing the transactions against the search criteria appears with status of the transaction; Observe that the amount remitted appears in originating country’s currency Select the Receiver concerned and click Select button

WUMT training 26 WUMTS Utilities – Customer service inquiry (cont’d) In the two dialog boxes as in the above figures select the destination and originating country for appropriate currency conversion

WUMT training 27 WUMTS Utilities – Customer service inquiry (cont’d) Select the transaction log date in the first dialog box, click View transaction in the second dialog box and click Next

WUMT training 28 WUMTS Utilities – Customer service inquiry (cont’d) Select the transaction from the logs for the day and click Next in the first dialog box The transaction of payment can be viewed as in the second dialog box; Observe that the operator ID is that of the office of payment

WUMT training 29 WUMTS Utilities – Security Security button can be selected to manage security environment to set the access environment

WUMT training 30 WUMTS Utilities – Inventory management In these dialog boxes the check inventory status can be ascertained and the forms required can be ordered

WUMT training 31 Demo of IMT transaction flow ends