LS Retail NAV 6.3 Release Sveinn Áki Luðviksson Matthias Matthiasson

Webcast: What is new in LS Retail 6.3? 1 hour presentation, Tuesday, January 17th, 2012 08.00 AM GMT 01.00 PM GMT 05.00 PM GMT The interest for this Webcast is huge: 300 attendees worldwide 3 sessions No Q&A during session Please send your questions to info@LSRetail.com. Publish it before end of week on the Partner Portal at www.LSRetail.com We appreciate your interest

A milestone release within LS Retail NAV This will be the last major release on NAV 2009 before DYN NAV 7.0 Very important changes and new functionalities based on your input from surveys and customer presentations New Products - New Possibilities

First of all… We want to thank you all for your great contribution in 2011 Together, we had a great year: 251 new licenses, 6000 Stores, 14.500 POS Total current installed base: ≈ 2000 licenses, 38.000 Stores, 85.000 POS

Purpose of the Webcast Give you an overview of new modules and new functionality in LS Retail NAV 6.3 Prepare you for planning your marketing activities Identify customers in your pipeline, who can benefit from this version Identify current customers that would benefit from upgrading Start preliminary messaging to potential customers

Matthías E. Matthíasson Product Manager NAV New Features Matthías E. Matthíasson Product Manager NAV

Retail Forecourt Hospitality Apparel / Fashion Furniture Electronics / Technical Food / Grocery Retail Self & Full Service Outdoor Payment Terminal Car Wash Price Poles Forecourt Hospitality Fine Dining Casual Dining & Fast Food Delivery & Takeout with Call Center Catering & Cafeterias

LS Retail NAV 2009.1 - Jan 2010 Service Sale Reporting 4/16/2017 5:48 AM LS Retail NAV 2009.1 - Jan 2010 Service Sale Reporting Higher Level of Service Special Order Greater Product Range Offer / Pricing Cross Selling Offer Triggering Simple Item Search New POS Look POS Extendibility Database Architecture

LS Retail NAV 2009.2 - Dec 2010 Sales External Reporting LS Forecourt 4/16/2017 5:48 AM LS Retail NAV 2009.2 - Dec 2010 Sales External Reporting LS Forecourt LS POS Integration Web Integration Franchise Management Pre Packs Stock Ledger Reporting

LS Retail NAV 6.3 - Feb 2012 Sales Process Technology Loss Prevention 4/16/2017 5:48 AM LS Retail NAV 6.3 - Feb 2012 Sales Process Technology Member Management Offer System Coupons Sales Commission Offline Call Center Loss Prevention Allocation Plan Variant Improvements POS on RTC (BETA) Data Director 3 DD Monitor

Sales: Customer Intelligence Member Management

Multiple Clubs and Schemes. Loyalty Club Levels (Schemes) Bronze Silver Gold Automatic Up & Downgrade Transfer of points Sales of points Point Offers Double Points Item Point Offer Points -> new price or discount% Staff Club Discount Tracking and Discount Budget

Members Benefits Benefits Tracking Points Collect Points Pricing Collect Customer Information Tracking Discount given Max discount for staff per month Limited Offers Trigger offer only once Limited quantity Only certain qty per month (duty free) Points Discount Payment

Attributes Soft Attributes Dynamic Attributes Golf Tennis Income Birthday Purchase Last Visit Queries to the database which gives an answers

Member Campaign Select members to a Campaign based on queries specified for Campaign Email and SMS message handling Link to LS Offers and Promotions Analyze result of Campaign

Future Web Portal for Members Mobile Phone Apps Intelligent Marketing Data Analyzing …….

Sales: Customer Intelligence Offer System

Offer Improvements Setup New Triggers Settings Benefits New Triggers Coupons / quantity Member Management Club or Scheme Member Attributes Settings Numerous Blocking Fields Maximum Discount Standardize item selection in lines Item / PG / IC / Special Group Item / Dimension 1 Exclude

Offer Improvements Amount Discount Multiple Benefits 25 cents of all coffee drinks if customer brings a cup Multiple Benefits Gift (item/item list) Member Points Coupon Calculation Sequence of Discounts after Automatic Discounts

New Offer Types Line Discount Offer Total Discount Offer Automatic Trigger Example: Staff Discount POS Button Trigger Can be used instead of Infocode Discount Manual Discount Input Total Discount Offer Triggered at Total Process Amount Level Benefits Discount Additional Benefits

New Offer Types Tender Discount Offer Tender Type Charge Tender Type / Card Type Triggered at Total Process Selection of Tender Type Tender Type Charge Offer Statistics Trace all offer types not only Periodic Discount Offers

Sales: Customer Intelligence Coupon Improvements

Coupon Improvements Traceability Benefit Types None Serial Coupon Exists - open Not exist - closed Member Limit usage (2 times) Benefit Types Trigger for an Offer Discount % or Discount Amount % or Amount as Tender

Coupon Improvements Issue Trigger Head Office Return Coupon Benefit from an Offer Button Command Trigger Scan Manual Entry

Customer Intelligence Trans- actions Member Management Points Club Scheme Attribute Trace Code / Budget Point Status Coupon w/ Club,Scheme, Attribute Trace Result Price & Offers Coupons Coupon Trigger Coupon Discount / Payment

Process Loss Prevention

Data Flow Transactions Events Incident TRIGGERS TRIGGERS Analyze Trends     Refund to cash Refund after closing hours Discount over given amount. TRIGGERS Events Transactional Voids        Manual Discount Given Discount Greater x%     TRIGGERS Transactions

How will this work? Triggers to create Events 20 predefined triggers Example: Refund to cash Refund after closing hours Discount over given amount. Open drawer without sales 20 predefined triggers User defined triggers

Loss Prevention - Analysis Events can be analyzed by: Store POS Staff Date & Time We can also escalate events to incidents Incidents can be created if events pass a threshold, based on parameters – Refund over X amount

Future Statistical analysis templates Record time between actions on the POS Connect a camera based system (CCTV) …..

Process Fashion Improvements

Allocation Plan Supports the buyer in: Planning the buying process Allocating planned quantity Support allocation to Stores and Customers Sales Order Planning buffer quantity Method Distribute (Top Down) Defined (Bottom Up)

New Method PO Cross-Dock Buyers Push Initial Creation Post Receiving Define Variant Combination Cross Docking Post Receiving Adjust Shortage in Receiving Customer Distribution Supported – Sales Orders Buyers Push Will support the Distribution Defined Supports distribution to customers – Sales Orders

Variant Changes Dimension Grouping Dimension Status Color Groups (fall 2012/ spring 2013) Size Groups Dimension Status Close a specific color Hard Attributes to Base Dimension Color Group (Greens, Blues..) Soft Attributes to Item Variant Record Variant Worksheet

Item Status New Blocking Additional Setting Sale in Sales Orders Sales Return Purchase Return Negative Adjustment Positive Adjustment Older Values Block Sale on POS Block Purchasing Block Transferring Additional Setting Variant Dimension 1 Code Variant Code Store Group Code Location Code Old Key Item No. Starting Date

Additional Settings to Tables Variant Dimension 1 Code Variant Code Store Group Code Tables Item Ordering Restrictions Payment Setup Lines Additional Charge Lines Cancel Setup Line Estimated Delivery Date Return Policy

Sales Commission

Commission Rules Rule Types Store type Salesperson Type Per Transaction Sales Targets Period Store type All Store Group Store Specific Salesperson Type Salesperson Account Manager Store Manager Commission Salesp. Group Store Commission Group Calculation Type % or amount Each or Total

Commission Rules Supports Multiple Sales Persons Transactions Sales Order Documents Multiple Sales Persons Per Header Per Lines

Item Selection Type All Periodic Discount Combination Division Item Category Product Group Item Special Group Include / Exclude Vendor Specific Periodic Discount Offers can be excluded from commission

Commission calculation Commission Testing Tool Calculation Automatically in Statement / Sales Posting Manually from posted documents Calculation at HO End of Sales Period Calculate commission earned by each Salesperson Close the Commission sales period Result In a Table Process to move to Journal Customer Account / Vendor Account Partner would integrate to local payroll

Hospitality

Offline Call Center Web services used to send and receive request Immediate response to requests Total control when requesting and receiving

Offline Call Center

POS Technology

Store Credit Lookup voucher balance and entries on the POS Create and Refill Control how applied Use remaining balance One time redemption Refill Expiration Policy Income/expense fixed amount Control Amount when selling a Voucher

Web Services Transaction Service functionality  Web Service Next Step Refactoring to Web Services Future functionality Developed in Web Services

Version 6.2 POS GUI POS View (interface) POS LINES POS Transaction POS Session *SetCurrentLine *GetCurrentLine *DeleteLine *? RUN(PosMenuLine) *InsertItemLine *InsertPaymentLine *Balance (Public) *Amount (Public) *Login *StaffID *Terminal *GetValue *SetValue Add. POS Commands Infocode Utility POS Functions POS Post Utility POS Price Utility

BETA Version 6.3 POS GUI POS View (interface) POS LINES Role Tailored Client BETA POS GUI POS View (interface) POS LINES POS Transaction POS Session *SetCurrentLine *GetCurrentLine *DeleteLine *? RUN(PosMenuLine) *InsertItemLine *InsertPaymentLine *Balance (Public) *Amount (Public) *Login *StaffID *Terminal *GetValue *SetValue Add. POS Commands Infocode Utility POS Functions POS Post Utility POS Price Utility

Data Director 3 Codeunit 99001474 Data Distribution v3.0 TS calls instead of CFront calls Performance improvements Reads replication counters from non-NAV Linked tables handled by Data Director Actual error messages from Data Director Data Director Monitor

LS Retail NAV 6.3 - Feb 2012 Sales Process Technology Loss Prevention 4/16/2017 5:48 AM LS Retail NAV 6.3 - Feb 2012 Sales Process Technology Member Management Offer System Coupons Sales Commission Offline Call Center Loss Prevention Allocation Plan Variant Improvements POS on RTC (BETA) Data Director 3 DD Monitor

Improved Value for Money Main Message: LS Retail NAV 6.3 – Outstanding Price/Performance IT solutions for Retail and Hospitality organizations

Improved Value for Money New Modules: Loss Prevention Offline Call Center New features included in existing modules Member Management (Next Generation Loyalty) Sales Commission Offer System Coupons Allocation plan Improved Variants POS on RTC Kitchen Monitor

What is next ? Marketing material in production Local marketing plans February 1st - German and Spanish presentations and Webcasts available Pre-release - Product demonstration webcast February 27 Official release at EuroCIS February 28th March 1- April 30 - Free LS Retail NAV 6.3 workshops available onsite and in Iceland

New Material LS Retail NAV 6.3 Brochure LS Retail Newsletter More regional versions International version IS Version DACH version LATAM LS Retail offers to produce and print local version of the Brochure and Newsletters

Onsite Customer Presentation LS Retail offers to cover all costs for taking part in customer presentations with the following conditions: Minimum 5 new customer prospects participates Presentation is requested minimum 2 weeks ahead LS Retail is informed about the vertical business of the customer List of specific requests are forwarded to LS Retail All presentations are in English (unless otherwise agreed)

Visit in Iceland LS Retail offers to cover hotel and accommodation costs for prospects visiting LS Retail HQ in Iceland : A unique experience Give an impression of LS Retail being a large international Retail ISV Opportunity to go into details Access to specialists Opportunity for reference visits (subject to availability)

EuroCIS 2012 LS Retail will introduce LS Retail NAV 6.3 on stand F32, Hall 9 at EuroCIS in Dusseldorf, Germany For all interested, we will offer free admission tickets and a dinner on February 29th This will include customers and prospects Please register with by sending an email to sven@LSRetail.com

Events during Q1-2 2012

Thank you!