ManageEngine ® Applications Manager Manage Application Performance in Physical, Virtual and Cloud Environments

IntroductionTechnical OverviewKey DifferentiatorsCustomers Summary Agenda

ManageEngine & the 90:10 Promise ManageEngine Software is used by over 50,000 customers including 3 out of every 5 Fortune 500 companies Acquired Products Complex Integrations Expensive Business Model Big 4 Lower Price points No integration Vendor viability Independent Point Products Single Vendor Integrated Value Affordable Price Point ManageEngine Vendor Landscape

ManageEngine Applications Manager Application Performance Management – Application Servers – Databases – Servers – Middleware/Portal Monitoring – Custom Apps & Web Apps – Virtual & Cloud Resources Fault Management Reporting SLA Management 4

Business Centric View to Monitoring IT Resources 5 Business Services Management Value: Prioritize application Issues Know which business process is affected

Single console for App servers, databases, servers, web services, web transactions & virtual/cloud resources 6 Value: Lesser Point Tools to Manage Troubleshoot Performance Issues faster and Effectively Monitor Physical, Virtual & Cloud Apps

07/22/08 Performance Management : Single Dashboard WebLogic Server, WebSphere, Oracle AS, JBoss, Microsoft.NET, Tomcat, SilverStream, GlassFish, vFabric tc Server Application Servers SAP, Oracle E-Business Suite ERP Oracle, Sybase, MS SQL, DB2, MySQL, PostgreSQL, Memcached Databases Windows, Linux, AIX, AS/400, iSeries, HP UX, Mac, Solaris, Novell, VMware, Hyper-V Servers

HTTP(s) Synthetic Transactions, Real Browser Monitor Web Applications URL to SQL Response Time Breakup, transaction tracing, Apdex scores Transactions ( Java,.Net, Ruby on Rails ) Monitor Performance & Availability of SOAP Web Services SOA Web Services JMX, SNMP, WMI, Scripts, Java Runtimes Custom Applications 8 Performance Management (contd.)

Microsoft MQ, MS Office SharePoint, RabbitMQ, IBM WebSphere MQ, WebLogic Integration Middleware/ Portal VMware ESX/ESXi Hyper-V Virtualization Amazon AWS(EC2,RDS, EBS, S3) Windows Azure Cloud Apps 9 Performance Management (contd.)

Trigger Network Discovery via Web Client Specify Credentials of Resources Configure Thresholds, Alerts Monitoring Collects Performance Metrics View Reports, Graphs, Alerts 10 How does Applications Manager Work? Monitoring Starts

Agentless Monitoring of Heterogeneous Infrastructure 11

CPU, memory, disk Process monitoring Network interface stats Disk I/O Services on the server AS400 server status, number of jobs and admin console Hardware metrics 12 Performance Metrics – Servers

Sessions, Hits Per Second JVM Memory, Thread Pools Transaction Stats JMS, Queues Traffic Metrics Usage Patterns 13 Performance Metrics – Application Servers

Connection times, log files Tablespace, database size Buffer hit ratios Reads, writes, I/O SQL statistics, locks, etc. 14 Performance Metrics - Databases

15 Web Transactions Support for Java,.Net, and Ruby on Rails transactions Apdex scores, transaction traces, metrics from url to sql

16 Monitor JMX(Java Management Extensions) SNMP, Trap Listeners Windows WMI Custom Monitoring (Java, Perl,.NET) Web Apps (URL Sequences) Monitor Custom Applications

Measure What Your End Users Experience Simulate Web Application Browsing Behavior Monitor Response Times Define Acceptable Response Time (say, 2 secs) Set SLAs (Gold SLA) 17 End User Experience Measurement

18 Real Browser Monitor Record & playback web transactions from enterprise branch offices

19 End User Experience Monitoring Measure end user experience of business-critical network services & apps from branch offices  Accurate response time from all critical locations  Categorize performance problems as local or global issues  Troubleshooting  Capacity Planning  Meet SLAs  Improve quality of services to end users

20 Virtualization Monitoring Out-of-the-box support for VMware ESX/ESXi & Microsoft Hyper-V Servers Monitor VMware ESX/ESXi and Microsoft Hyper-V servers and their guest VMs Performance Management for Heterogeneous IT End User Monitoring helps manage the user experience prior and post virtualization Manage performance of both physical and virtual infrastructure Automate Virtual Machine Management

Virtualization Monitoring 21 Monitor VMware ESX/ESXi & Microsoft Hyper-V host servers Guest VMs In-depth performance metrics Gain insight into ESX & Hyper-V server performance Capacity planning and resource allocation Integrated SAN Monitoring NetApp, EMC, Brocade using SNIA

Discovery & Mapping of Virtual Resources 22 Discover and map dependencies automatically with VMware virtual infrastructure groups Value: Effective configuration management  Data Centers  Clusters  ESX/ESXi hosts  Virtual Machines

Monitor Amazon EC2, RDS instances, EBS volumes & S3 buckets 23 Cloud Monitoring: Amazon AWS  CPU Utilization  Network Traffic  Disk I/O  Volume Traffic, Latency  Bandwidth  Throughput Value: Gain insight into the performance of Amazon AWS

Performance insight into VM, Web and Worker roles. 24 Cloud Monitoring: Windows Azure  Request execution time  Requests rejected  Diagnostic Infrastructure logs  Event & trace logs  Network traffic  TCP connections  VMs in Azure roles Value: Maximize the value of your Windows Azure investment.

Define service Level objectives Escalate SLA violation via View SLA metrics 25 SLA Management

26 Scalable Monitoring Architecture Applications Manager Enterprise Edition

Accessing from Mobile Devices  Optimized for the mobile experience  Simple, clear navigation  Rich and relevant content from the beginning  Search options  List views  Native app for iPhone  Browser-based client for other smartphones

Alarm View Root Cause Analysis Fault Management

Over 100 users for contact details Monitors servers, databases, log files and application servers Uses APM for troubleshooting and availability monitoring IT operators use APM for availability monitoring Admin: Identify bottlenecks in infrastructure, plan capacity Line of business managers: SLA reports on a quarterly basis 29 Customer Usage Scenario CRM Application

30 In-depth Application Performance Management Agentless Monitoring (Ensures Low Cost of Maintenance) Single Tool for Multiple Technology Components Setup in Hours not Weeks or Months (No Professional Services & Consultants) Key Differentiators

Makes your IT team more productive Brings a business centric view to IT resources Support for heterogeneous applications and servers Helps you troubleshoot faster Generate reports and empower decision making Support for industry best practices Complement existing investments in 3 rd party NSM Low TCO & high ROI 31 Benefits

32  AC Nielsen  American Honda  Continental Airlines  Cummins  Dupont  Deutsche Bank  EDS  GoDaddy  GE Finance  Vodafone  MetLife  Pfizer  Seagate  SDAC Harvard  Walgreens  Yamaha Motor Corporation Customers

"We managed to save tens of thousands of dollars by switching from CA's Wily Introscope“ - Bill Bohlen, Hallmark Channel. 33 Customer Quote

Summary Monitor Physical, Virtual & Cloud Infrastructure Monitoring all Tiers of the Application Stack makes Troubleshooting easier The ManageEngine 90:10 promise

35 Live Demo:  Cloud Starter Edition: For SaaS startups and businesses looking to offer cloud services  Professional Edition: All features of Cloud Starter plus support for packaged applications.  Enterprise Edition:  Enterprise Edition: Distributed set up for high scalability.  Free Edition  Free Edition: Monitor up to 5 apps or servers Website: Product Editions: Contact: Blogs: More Info Forums: KBase: Pricing: