Pamela Doyle Director Change Management “The Critical Component”

Pamela Doyle, Director Fujitsu Computer Products of America CIP, ECM m, Capture p Chair, The TWAIN Working Group Change Management “The Critical Component”

2  Future  Plethora of technologies  Essential to remain relevant  Maintain competitive advantage 2 2

3  Overwhelming  Underwhelming  Change management 3 3

4 Barriers to Adoption ©AIIM 2013 “Winning the Paper Wars”

 Users  Managers  Executive Management Change Can Ignite Fear 5

What is Change Management 6 “...is the application of the set of tools, processes, skills and principles for managing the people side of change to achieve the required outcomes of a change project or initiative” Change Management Learning Center

ECM/EIM and Change Management  Critical component  Begins at the initial formation of project and continues until last application  Builds upon the vision  Requires sufficient resources  Ignoring could result in adoption pains or outright failure

Change Management Strategy  Create urgency  Form a powerful coalition  Create a vision for change  Communicate the vision  Remove obstacles  Create short-term wins  Build on change  Anchor the changes

MOEITS