Presentation on theme: "Quality Management Strategic Quality Planning Organizing for TQM"— Presentation transcript:
1 Quality Management Strategic Quality Planning Organizing for TQM Training for TQMTQM in service OrganisationImplementing TQM
2 Quality Management Strategic Quality Planning Members of the organization envision its future.Develops the necessary procedures and operation to carry out the vision.An effective strategy allows a business to create a sustainable competitive advantage.
3 Quality Management Organizing for TQM Organization leaders must explore and agree upon the vision, mission and guiding principles of the organization.Mission of a firm defines its reason for existence.Vision describes where the organization is headed and what it intends to be.
4 Quality Management Organizing for TQM Guiding principles direct the journey to a vision by defining attitudes & policies for all employees.Reinforced through conscious and sub conscious behaviour through at all levels of organization.
5 Quality Management Training TQM Roles- Work force.Develop ownership of quality process.Empowerment.Training, recognition and better communication.
6 Quality Management Training TQM Roles- Senior Managers.Organization focuses on needs of customer.Promote mission, vision and value of the organization.Using quality tools for problem solving
7 Quality Management Training TQM Roles- middle Managements.EmpowermentCreating a common vision of excellencePlaying the organizational game.Implementing a continuous improvement process.Developing and retaining peak performers.
8 Quality Management TQM in Service Organizations Selecting the theme.Analysis of the ProblemGenerating IdeasTesting the IdeaImplementing the IdeasCheck the ResultStandardize Control/Document the Improvement StoryFuture Actions
9 Quality Management Implementing TQM Elements to be implemented.A customer focused vision.Concept of voice of customer.Way of learning from outstanding companies.Expression for caring for employees.Removing barriers to achieve quality.Measurement plan.