Update to RMS April 7, 2015. RMGRR – Guidelines for Notification of Invoice Dispute  The revision will align the Retail Market Guide with current market.

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Presentation transcript:

Update to RMS April 7, 2015

RMGRR – Guidelines for Notification of Invoice Dispute  The revision will align the Retail Market Guide with current market practices.  Today, most CRs utilize the MarkeTrak tool to submit an 810 invoice dispute. ◦ Usage & Billing SubType ◦ Other  The Retail Market Guide currently outlines a formal dispute process by sending an to a designated TDSP address with a spreadsheet attachment

RMGRR – Guidelines for Notification of Invoice Dispute - continued  Benefits ◦ Allows Market Participants the ability to manage, track, and acknowledge receipt of invoice disputes ◦ More timely resolution of invoice disputes due to reporting and workflow management capabilities within the MarkeTrak tool ◦ Allows Market Participants to track resolution of invoice disputes to ensure adherence to Service Level Agreements (SLA) ◦ Provides all Market Participants with full transparency into ‘State’ of invoice dispute (In Progress, Pending Complete, etc)

Inadvertent Gain (IAG) Training Roadshow  Confirmed Dates ◦ Austin, ERCOT Met Center  Tuesday, May 12 th, 9:30 am – 4 pm ◦ Houston, CenterPoint Energy Conf Room 1360  Friday, May 15 th, 9:30 am – 4 pm ◦ Dallas, Oncor  Friday, June 12 th, 9:30 am – 4 pm

Inadvertent Gain (IAG) Training Pre-survey ERCOT Client Services has sent the following survey questions to the RMS and MarkeTrak (API & GUI) Listserves: 1. What would you most like to learn about at the RMS IA Training? 2. What specific scenarios or questions would you like included at the RMS Training? 3. Which RMS IA Training will you attend? a.Austin – May 12 th b.Houston – May 15 th c.Dallas – June 12 th 4. Do you have any other comments, questions, or concerns regarding IA Training or other MarkeTrak issues? 5. Name any additional training you think would be helpful to you or your co-workers in expanding your Retail Market job knowledge? We encourage your feedback and want to address your needs! Please complete surveys by April 15 th !!

MarkeTrak Issues – Premature transitioning of IGL/Rescission Subtypes ERCOT continues to work with their vendor to identify the root cause of the issues experienced in February.

  _ ppt _ ppt  e_ ppt e_ ppt  e_ ppt e_ ppt  e_ ppt e_ ppt   aining_FINAL.ppt aining_FINAL.ppt  ◦ User Guide ◦ Bulk Insert Templates ◦ MarkeTrak Workflows ◦ MarkeTrak Tips and Tricks ◦ MarkeTrak API WSDL/XSD Also direct link from MarkeTrak tool

Next (and last) Meeting Date May 7 th, 2015, 10am – 3pm ERCOT Met Center