1. Update to RMS May 1 st, 2016 ERCOT Retail Market Training Task Force Co-Chairs: Deborah McKeever, Oncor Tomas Fernandez, NRG Sheri Wiegand, TXU Energy

2. 2 Upcoming Instructor Led Classes Retail 101 Dallas & Houston – updated presentation MarkeTrak Dallas & Houston Dallas Hosted by TXU, 200 W John Carpenter Fwy Irving, TX 75039 Retail 101: May 5 9 – 4:30 MarkeTrak: May 69 – 4:30 Houston Hosted by Centerpoint, 1111 Louisana St Houston, TX 77002 Retail 101: September 27 9 – 4:30 Marketrak: September 28 9 – 4:30 All training classes will be listed on the ERCOT LMS (Learning Management System) and will require registration in order to attend. Classes will also be available via WebEx. Retail Market Training Task Force

3. 3 Upcoming Instructor Led Training Retail 101 – a high level overview of the retail market –history of the Texas competitive electricity market –roles of market participants –market rules –retail transactions –advance metering technology –market data MarkeTrak 101 – a closer look at the market issue resolution tool offering a view into the following: –the various subtypes –suggested applications –tips and tricks Retail Market Training Task Force

4. 4 MarkeTrak Instructor Led Training – Topics to be covered 1.What is Marketrak ? 2.General Navigation & Quick Reference Subtypes 3.Bulk Inserts 4.Usage and Billing 5.Switch Holds 6.Inadvertent Gains/Losses & Rescissions 7.Cancel w/Approvals 8.Other Day to Day Subtypes – 13 subtypes 9.Data Extract Variances (DEVs) – LSE & Non-LSE 10.Admin Functionality/Emails & Notifications 11.Reporting Retail Market Training Task Force

5. 5 MarkeTrak On-line Training Modules Update – 5 Complete! Marketrak Overview Switch Hold Removal Cancel With/Without Approvals Inadvertent Gains/Losses & Rescissions Usage and Billing  Other D2D Subtypes –Module In Progress  Bulk Insert  Background Reporting  GUI Reporting  Data Extract Variances (DEV) LSE Subtypes  Data Extract Variances (DEV) Non-LSE Subtypes  Emails and Notifications  MarkeTrak Admin Functionality Retail Market Training Task Force

6. 6 MarkeTrak On-line Training via ERCOT Learning Management System How many market participants have viewed the four training modules*? Which segment of the market do the viewers represent? Retail Market Training Task Force *via ERCOT LMS and does not include training outside of LMS MT Module# of Viewers Overview94 (77) Switch Hold71 (59) Cancels66 (54) IAGs71 (57) Usage & Billing18 (6) TOTAL320 (253) Market Segment # of Viewers LSE/REP118 (108) TDSP80 (76) QSE17 (17) Other100 (50) Gov Agcy / Resource5 (2) TOTAL320 (253)

7. 7 MarkeTrak On-line Training Series How do I register for Training? 1.Go to the ERCOT Training Website at http://www.ercot.com/services/training/ http://www.ercot.com/services/training/ 2.Select the course you are interested in attending 3.On the ‘Schedule/Registration’ tab, select the ‘enroll online’ link under ‘Registration’ to register for the course. If you find the course is not listed under the Web-based training… 1.Go to ERCOT Training Website as shown above 2.Select the ‘ERCOT Learning Management System’ (LMS) link in the upper right hand corner under RELATED CONTENT 3.If necessary, set up a log on 4.Once in LMS, follow drop downs for ‘web-based training’ and ‘retail market’. Available modules will appear 5.Select ‘start course’ Retail Market Training Task Force

8. May 17 th, 2016 9:30 AM to 3:30 PM ERCOT Met Center Room 102 Please join us for our Next RMTTF Meeting RMTTF May 17 th Primary Agenda Items Include:  Review Day to Day MarkeTrak on line module  Begin review scripting of the Bulk Insert module  Review schedule of remaining on line modules  Schedule the Austin MarkeTrak instructor led class

9. 9 Retail Market Training Task Force Thank you!