1. Update to RMS September 1, 2015 ERCOT Retail Market Training Task Force Co-Chairs: Deborah McKeever, Oncor Tomas Fernandez, NRG Energy Sheri Wiegand, TXU Energy

2. 2 Retail 101 Progress Retail Market 101 Training –Draft outline complete –Strong emphasis on the general basics for the Retail Market including… ERCOT Governance process Retail Market Processes (including TX SET) Retail Market systems Note! Details will be included in separate Modules –Timeline for completion and roll out – Jan 2016 Retail Market Training Task ForceMay 5, 2015

3. 3 Training Completed MarkeTrak web-based training – 3 Modules Complete Three modules were in final draft at the last RMTTF meeting Requested RMTTF and MTTF please review and provide feedback Feedback received and 3 modules were updated Market Notice to be sent with the links to the 3 Modules Retail Market Training Task ForceMay 5, 2015

4. 4 Status on Training Modules 3 Modules Now Available for On-line Training Marketrak Overview Complete! Switch Hold Removal Complete! Cancels- w/ & w/o Approval Complete! Retail Market Training Task ForceMay 5, 2015

5. 5 Future Modules Slated for Development and Delivery in 2015! Definitions, Introduction, Roles and Responsibilities Retail Transactions Smart Meter Technology Market History Market Rules Data Transparency Inadvertent Gain Retail Market Training Task ForceMay 5, 2015

6. 6 Thank you! Big Thank You to ERCOT for their patience and dedication in getting the training modules complete and online in record time! Thanks to Marketrak Participants for their participation and timely review! Please attend the next RMTTF meeting where we will discuss: Definitions, Introduction, Roles and Responsibilities Retail Transactions Smart Meter Technology Retail Market Training Task ForceMay 5, 2015

7. September 15 th 2015 9:30 am to 2:30 pm ERCOT Met Center Next Meeting Date Please plan to attend!!

8. 8 Retail Market Training Task ForceMay 5, 2015 Questions