Improvement Programme Involve and Respond June 2010

2 Who we are …Did you know?  The council serves over 230,000 local people, delivering many services throughout the area.  Our customers include all those who live, work or learn in Milton Keynes and those who visit the area.  Our employees range from teachers and engineers to planners and social workers who provide vital local services 24 hours a day, seven days a week including:

3 What we do… did you know? The council provides 100 s of local services including:  Supporting older people and people with disabilities to be as independent as possible.  Supporting local education through libraries, schools, nurseries and children’s centres.  Managing and maintaining our road network.  Operating waste and recycling services.  Providing access to decent, affordable housing.  Registering births, deaths and marriages, as well as civil weddings and citizenship ceremonies.

4 Our Aim: Involve and Respond Project ‘To improve local services by involving you, our customers, listening to your views and ideas and responding to your concerns’  As customers who already take part in resident’s forums we want to hear your ideas about how we can do this…

5 So what… the benefits of involving you Improved quality of services that meet real needs and community values. New ideas and creative ways of doing things. A more vibrant local democracy Greater equality We can understand and meet the needs of our growing population

6 Involving you:  Where are we now?  There are some great ways to get involved in MK including:   We want to build on this and create more opportunities for you to have your say. Residents Forum

7 Our new framework  How will we improve? Respond Feedback Involve The Involvement Framework: Setting out our commitment to: involving you through feedback, consultation and participation; responding effectively to your concerns. telling you the difference your involvement has made. Outcome: MK has a new approach to involving our local communities and being responsive to your needs

8 Your views… Tell us so we can improve Group activity: (flip charts) –How would you like to get involved in local issues? –Do you have any new ideas to encourage local people to get involved? –What stops you from getting involved? –Do you think getting involved makes a difference?  Your ideas will help us improve the way we involve our customer.