1. Creating Citizen Leaders Preparing for Change National Citizen Leadership Programme Scotland

2. Citizen Leadership People who use services and carers are citizens. This means they should have rights and responsibilities in their communities. They should: Have a say Get info Take part in decisions Make things happen

3. Citizen Leadership It’s a quality that people have Or an activity that people do It can be a personal quality and can also be developed in groups It can be about problem solving and working for change.

4. Citizen Leadership Happens when people have power and influence and responsibility to make decisions Happens when people have some control over their own services Happens when citizens take action for the benefit of others. In Citizen Leadership, people move from being ‘service users’ to LEADERS. They take on a shared responsibility for ensuring the the right Services are available for themselves and others.

5. Citizen Leadership Citizen Leadership is about a partnership between: Policy makers Service planners Service providers People who use services and family carers. This partnership works: At a policy level At an individual level – so that people have more control over the services they use.

6. Citizen Leadership So services become planned and delivered in a way that focuses on achieving things that will make a difference in peoples’ lives. “We are the experts when it comes to knowing how services affect peoples’ lives. It is important that we should be able to show leadership in shaping services so that we can use this expertise effectively.

7. Citizen Leadership Services should give us the support to live the lives we want to live. If we, as citizens, have more say over the services we receive, there is more chance that those services will be right for us. When this happens they will be more likely to produce the outcomes that we are looking for.”

8. Citizen Leadership A LEADER influences and enables others to make a contribution and so helps to make things happen.

9. Challenge the process – be prepared to ask ‘Why are things done this way”. Inspire a shared vision – having a vision for the future that you can tell others about and get people working together to achieve it. Enable others to act – encourage others to speak up, support others to take more responsibility Model the way – lead by example, by the way you live, act and speak. Encourage the spirit – give positive feedback, say when things are working well, show concern for others. Leadership Qualities

10. Making the Principles and Standards real

11. Potential “Don’t write anyone off”

12. Development “I can be a great leader – with the right help!”

13. Early Involvement “We want to set the agenda”

14. Person centred “100 different ways to be a leader”

15. Information “The right information when and how we need it”

16. Equality “Leading the fight for justice in services and society”

17. Control through partnership “More control over my own life”

18. Wider benefit “To help others as well as yourself”