Book cover art to be inserted Chapter 11 Building Healthy and Diverse Relationships

2Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 C H A P T E R Strategies for communicating and building rapport To understand and appreciate college and workplace diversity Assertive communication How to accept criticism How to overcome shyness In Chapter 11 You Will Learn 11 Building Healthy and Diverse Relationships

3Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 See yourself communicating with others openly and directly. See yourself communicating with others openly and directly. You build rapport easily. You are comfortable with yourself and are accepting of others. You attract supportive and loving relationships that are allowed to change and grow. You experience the satisfaction that comes from healthy and satisfying relationships.

4Peak Performance C H A P T E R Building Healthy and Diverse Relationships Focus on ACCEPTANCE, not judgment. Success Principle 11

5Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 The Importance of Communication Communication is the giving and receiving of: IdeasFeelingsInformation continued

6Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 The Importance of Communication Poor listening is one of the biggest barriers to effective communication. cont’d continued

7Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 ” “ —Sir James Dewar, chemist and physicist Minds are like parachutes. They only function when they are open.

8Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 The Importance of Communication Building rapport is the ability to find common ground with another person based on respect, empathy, and trust. cont’d

9Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Strategies for Building Rapport 1.Assess and clarify intention. 2.Be an active listener. 3.Look attentive, alert, and interested. 4.Be respectful. 5.Use warmth and humor. continued

10Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 cont’d Strategies for Building Rapport 6.Relate to a person’s team style. 7.Relate to a person’s learning style.

11Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Active Listening Graphic Organizer Listen, don’t talk. Put the speaker at ease. Withhold criticism. Paraphrase. Know when you cannot listen.

12Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Understanding Diversity Diversity includes: GenderRaceAgeEthnicity Social and economic background Religion continued

13Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Understanding Diversity Diversity awareness programs provide opportunities for employees to develop and strengthen critical thinking skills and reduce stereotypical thinking and prejudice. continued cont’d

14Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Understanding Diversity Building cultural sensitivity will be the foundation for building common ground with diverse groups. cont’d

15Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 1.Be aware of your feelings. 2.See the value in diversity. 3.Treat people as individuals. 4.Treat people with respect. 5.Be aware of differences. 6.Listen. Communication Strategies continued

16Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 cont’d 7.Get involved. 8.Take risks. 9.Apologize when you make a mistake. 10.Speak out. 11.Encourage representation. Communication Strategies

17Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Cultural and Gender Diversity at Work Attention to cultural and gender diversity is increasingly important because the workplace has become more diverse. continued

18Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Cultural and Gender Diversity at Work Discrimination is illegal and can be grounds for court action. continued cont’d

19Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Cultural and Gender Diversity at Work Companies must provide education, create guidelines and procedures, and set a tone of serious concern and respect toward diverse groups of people. cont’d

20Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Using your critical thinking skills can help you to accept and value individuals instead of stereotyping groups.

21Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Sexual Harassment at School and at Work Sexual harassment is behavior that is unwelcome, unwanted, and degrading. continued

22Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Sexual Harassment at School and at Work Sexual harassment can cause: Employee turnover. Loss of productivity. Expensive lawsuits. A negative work environment. cont’d continued

23Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Sexual Harassment at School and at Work Organizations that have more than 25 employees are legally required to have written procedures concerning sexual harassment. cont’d

24Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Assertive Communication Assertive communication is expressing yourself in a direct, aboveboard, and civil manner. continued

25Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Assertive Communication Passive people rarely express feelings, opinions or desires. Aggressive people are often sarcastic, critical, and controlling. Passive-aggressive people appear passive, but act aggressively. Assertive people state their views and needs directly; use confident body language; and speak in a clear, strong voice.

26Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Communicating With Instructors and Advisors Develop professional relationships with your instructors and advisors just as you would with your supervisor at work. continued

27Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Communicating With Instructors and Advisors 1.Clarify expectations. 2.Clarify concerns. 3.Adapt to your instructor’s teaching style. 4.Be open to learn. continued

28Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Communicating With Instructors and Advisors 5.Take an interest in your instructors. 6.Ask for a letter of reference. cont’d

29Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Accepting Criticism Learning to accept and grow from feedback is key to job success. Start with the attitude that the critic has good intentions and goodwill. continued

30Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Accepting Criticism Some tips for accepting criticism are: 1.Stay calm. 2.Establish an open environment. continued cont’d

31Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 continued cont’d Accepting Criticism 3.Be open to nonverbal cues. 4.Listen. 5.Don’t justify. 6.Ask for clarification. 7.Focus on the problem.

32Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 cont’d Accepting Criticism 8.Ask for specific instructive feedback. 9.Focus on solutions. 10.Apologize.

33Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Overcoming the Barriers to Communication The number one barrier to effective communication is the assumption that the other person knows what you mean. continued

34Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Overcoming the Barriers to Communication Other barriers include: Faulty perception. Poor listening skills. Misunderstandings. continued cont’d

35Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 cont’d Overcoming the Barriers to Communication The need to be right. Cultural, religious, social, and gender differences. continued

36Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Overcoming the Barriers to Communication The first step to effective communication is the desire and willingness to understand and build a rapport with others. cont’d continued

37Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Overcoming the Barriers to Communication Seek to clarify intentions and be an active listener. cont’d

38Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Overcoming Shyness Shyness is not a problem unless it interferes with your life. If shyness is a problem, it is keeping you from fulfilling your potential for success. continued

39Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Overcoming Shyness Try the following strategies to overcome shyness: 1.Use positive self-talk. 2.Use direct and relaxed eye contact. continued cont’d

40Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Overcoming Shyness 3.Ask questions. 4.Listen to other points of view. 5.Use humor. cont’d

41Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Building Good Relationships 1.Progress slowly. 2.Have realistic expectations. 3.Be honest. 4.Be supportive. 5.Have respect. continued

42Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 cont’d Building Good Relationships 6.Have trust and be trustworthy. 7.Know that change can occur. 8.Keep the lines of communication open.

43Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Getting Along With Roommates and Family 1.Clarify expectations. 2.Discuss expectations during the first meeting. 3.Clarify concerns and agree to communicate. continued

44Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Getting Along With Roommates and Family 4.Treat your roommate and family members with respect. 5.Don’t borrow unless necessary. cont’d continued

45Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Getting Along With Roommates and Family 6.Take responsibility for your life. 7.Keep your agreements. 8.Accept your roommates beliefs. 9.Accept your roommates privacy. 10.Get to know each other. cont’d

46Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Assess and clarify intention.

47Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Listen and understand.

48Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Show interest and empathy and ask questions.

49Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Use warmth and humor.

50Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Establish common bonds.

51Peak Performance C H A P T E R Building Healthy and Diverse Relationships 11 Maintain a comfortable level of eye contact, tone of voice, and posture.

Book cover art to be inserted End of Chapter 11 Building Healthy and Diverse Relationships