Employee Engagement In Turbulent Times By, Mr. Deepak Bharara Director HR – Lanco Infratech Ltd

1990’s The Policy Changes 2000 The Dotcom Bust 2005 Terrorism & Security 2010 The Great Recession Testing Times Should the context of TIME be our Focus? Or How We proactively & productively engage employees? Fast Growth Cut Throat Competition Increased Market Share Global Presence Testing Times

Land Acquisition Project Finance FUEL LINKAGES (Coal/Gas) Project Management Capability Availability of EPC Contractor at Remote Locations Poor Health of Discoms/ SEBs Cost of Power - State control on selling of Power Local Agitations Challenges of Power Sector

Challenges of LANCO Regulatory Challenges Succession planning- creation of leadership pipeline Capability Development to meet dynamic business scenario Effective Project Management - Timely Completion Fuel Availability & Logistics of Fuel Evacuation Value Based Leadership Ensuring system effectiveness

Insecurity – Downsizing/Salary cuts/ withdrawal of benefits Unable to anticipate the future Heavy workload with limited resources and/or salary Low Engagement Direct correlation between the level of employee engagement and the productivity/success of the business organization. Difficult economic phases create pressure to optimize resources and results Low Productivity Impact of Economic Slowdown on Employees What makes good companies great is their ability to attract, retain, and engage the right employees – in difficult times, even more so.

Environment/ Time [Non Controllable] Factors that Influence

The Cascading effect : Engagement starts at top, and without engaged senior leadership, companies are not be able to engage the hearts and minds of their employees. Turbulent times call for bold leadership in all sectors and in spheres It is essential to learn leadership fundamentals, in order to maintain high morale. Make sure that all individuals are in the correct positions and have strong leadership skills in place in order to face challenges. Engage with leaders who have successfully thrive during difficult economic times. Develop a strong leadership pipeline in an organization. Engaged managers are more likely to build engaged teams Leadership drives Engagement

Distinctive Leadership practices influencing Engagement  Connecting with employees  Effectively communicate the organisation’s goals and objectives  Consistently demonstrate the organisation’s values in all behaviours and actions  Appropriately balance employee interests with those of the organisation  Fill employees with excitement for the future of the organisation  Performance focussed  Effectively communicate the organisation’s goals and objectives  Empower managers and employees and instil a culture of accountability  Set aggressive goals at all levels of the organisation  Future and development oriented  Communicate the importance of spending time on feedback and provide performance coaching  Fill employees with excitement about the future of the organisation  Effectively communicate the skills/capabilities employees must develop for future success  Invest in long-term growth opportunities, even during difficult times *Source: Aon Hewitt

Re-Engagement in Tough Times  Stay Centred to your Core Values  Explicitly Support your Employee  Solicit Employee Feedback  Communicate Up Front with Employees  Commit to Your Employee’s Employment  Enhance Career Growth, Learning & Development  Increase Recognition  Demonstrate a strong commitment to employee well being  Innovative and sustainable business practices

Engagement – Responsibility at different Levels  Employee Engagement is the responsibility of the entire work force and at all levels in the organization  I ndividual Level  M anagerial level  E xecutive level

Responsibility at Individual Level Engagement is fundamentally an individualized equation – reflects each person’s unique relationship with work Individuals must:  Own their engagement – they are ultimately responsible for their personal and professional success  Be clear on their core values and goals – if they do not know what is important to them, they will not find it in their current job, or potentially in any other  Take action –need to take Initiative  To Build their skill sets  To Articulate their interests  To Satisfy their core values  To Identify ways to apply their talents to achieve organization’s goals  To Have conversations about reshaping their jobs  To Clarify their work priorities  To Get the support they need from Managers

Responsibility at Managerial Level Managers matter – they work in the core where employee engagement happens – or does not – their sphere of control is limited – they can’t change direction if the organization is stumbling, and they can’t actually make employees Engaged  Managers must, however:  Take control of their own engagement – remember they are individual employees first, managers second  Facilitate team members’ unique engagement equations through coaching – understand each member’s unique interests, talents and aspirations – align individuals’ passions and proficiencies with clearly articulated organizational priorities and projects – keep the dialogue going by providing feedback, course corrections and development opportunities to ensure high performance  Build Relationships – drop the veil of your positions and become known to employees, sharing personal motivation for work, challenges, appropriate weaknesses, the reasons they came to the organization – and why they stay  Appreciate team dynamics – need to deal quickly with potential problems and also capitalize on the enthusiasm and work ethic of Engaged team members to ignite the team as a whole

Responsibility at Executive Level Executive Behaviour sometimes matters more than manager actions – after all, they have the farthest reach To fulfill their ‘individual’ and ‘manager’ responsibilities, Executives need to –  Commit or quit – regularly reflect on why they joined and why they stay  Pay attention to engagement of their direct reports – if they expect leaders at all levels to coach their people to higher levels of engagement but do not do it themselves, they undermine their message Executives also need to –  Talk about engagement with passion – weave engagement into the daily workplace conversations  Build a culture that fuels engagement – promote practices that propel High Performance and weed out practices that undermine performance  Inspire commit & trust – communicate ‘what’ and ‘why’ of decisions, demonstrate visible commitment to organization success in their ‘Actions’  Set a clear direction – Clearly Articulated Compelling Vision Strategy

LANCO Infratech Limited From A Saga of High Growth to Slow Down

LANCO’s Rapid Growth ( ) LevelsEngagement Initiatives Individual 1.Work on cross functional roles 2.Taking new projects/ responsibilities 3.Aligning oneself with the big picture Manager 1.Rewards & Recognition 2.Transparent Performance Management 3.Aligning individual KRA’s with Business Goals 4.Team Parties 5.Celebration of special Occasions Executive 1.Building Leadership Framework 2.Working on Succession Management 3.Building the Lanco Culture 4.Organization Structuring 5.Technological Up gradation

LevelsEngagement Initiatives Individual 1.Developing knowledge & skills Level 2.Cross Functional Projects 3.Participating in open sessions with seniors & HR 4.Revisiting processes 5.Cost Control initiatives Manager 1.Carving out new roles for team members within function/other function /other group company 2.Town Halls 3.Coffee Meetings 4.Celebrating small successes 5.Developing Team Members 6.Cost Control Measures Executive 1.Open & Transparent Communication 2.Building organization Culture 3.Focusing on Values of the organization 4.Re aligning Organization Structure 5.Cost Efficient Culture LANCO’s Slow Down ( )

Mistakes to be Avoided during Employee Engagement Initiatives 1.Consistently asking for feedback and not taking action once received 2. Glossing over the hard stuff, and without getting to the root of real issues. If an organisation focuses only on fun without addressing the core issues, fun activities are wasted 3. Not outlining clear ownership between HR, and business units, and within business units, or ensuring the action owners have the authority required to make critical changes 4. Connecting engagement to performance measures without monitoring the negative impacts it can create, e.g. Gaming. Although what gets measured, gets done, measuring the wrong things can create adverse effects 5. Trying to change the engagement score, rather than fix the issues that make up the score. Programmes focused on changing engagement must be connected to business core values, and tied to the operating principles and behaviour of the organisation 6. Misjudging the performance anatomy, culture or values of an organisation. How a company performs on engagement is in many ways tied to the performance anatomy of their organisation, its culture, personality and leadership

- DIAL/HIAL Or -Turnaround a REAL TIME SUCESSS STORIES on Active Employees Engagement POWER OF EMPLOYEES ENGAGEMENT

Top Trends Lead to Focus on Employee Engagement- Unprecedented Changes are happening in global market place  Employee-employer relationship evolving/changing to partnerships  Increased demand for work life balance  HR’s greater role in promoting the link between employee performance and its impact on business goals  Increasing focus on selective retention for keeping mission critical talent  Work intensification as employers increase productivity with fewer employees and resources  Acquiring and keeping key talent re-emerging as top issues of concern  Decline in traditional communication methods and increase in cyber communication  Needs, wants and behaviors of the talent pool driving changes in attraction, selection and retention practices