Lecture Fourteen Chapter Three Technologically Mediated Communications

COMMUNICATION IS ESSENTIALLY A SOCIAL AFFAIR..

FRAMEWORK FOR TECHNOLOGY DECISION MAKING BANDWIDTH –Five Sensory Channels : Visual, Auditory, Tactile (touch), Gustatory(taste), and Olfactory (smell) –Between Channel Redundancy (BCR) Send message which affects multiple channels. Greater number of channels greater chance of accuracy –Limited information processing capacity (overload) –Certain information overpowers others PERCEIVED PERSONAL CLOSENESS –Propinquity (Feeling of Closeness) –Skills in working camera –Past History

FRAMEWORK FEEDBACK –Enhance Listening Skills –Develop Articulation and Verbal Emphasis –Loss of Eye Contact SYMBOLIC INTERACTIONISM –Dynamic Web of Communication in an Organization –People Assign Meaning to Events and Things Face to Face = Teamwork, Trust, Goodwill, Informality Telephone = Urgency, Personal Concern, Deference Written = Authority, Legitimacy, Official, Protocol, Get Attention

MESSAGE TECHOLOGY MATCH Low High Sensitivity Negativity Complexity Persuasiveness Wide Bandwidth Psychological Closeness Feedback Symbolism Who You Like, Psychologically CloseAuthority, Physically close

FUTURE ISSUES DECISION MAKING Quick Information –Where to find it. –How to access it. Information Overload When and How to Present it. JOB AND ORGANIZATIONAL DESIGN COLLABORATIVE WRITING GROUP DECISIONS Management Success Tied to Technology –Right Technology Decisions –Right Trade Offs Made