Presentation on theme: "Communication Skills for Administrators and Board Members"— Presentation transcript:
1 Communication Skills for Administrators and Board Members Dr. Derek KeenanVice President for Academic Affairs
2 Communication is: 1. Dynamic 2. Complex Bandler/ Grinder’s Neurolinguistic Programming (NLP)Three primary types of perception when it is linked tocommunication:Auditory- Sounds (pitch, tone, pace) orient communications- Words and voices are focus- Use words as “sound or sounds like” or “hear”Feeling/ Motive- Feelings and “vibes” oriented- Tactile, contact oriented- Use words such as “feel,” “get a handle,” or “touch”Visualizer- Thinks in pictures- Sensitive to visual environment- Use words such as “see” and “look”
3 Maltz / Borker Study of Gender and Communication 3. PersonalMaltz / Borker Study of Gender and CommunicationWomen seem to regard questions as a way to maintain a conversation.Women tend to connect “bridges” between what their conversational partner has just said and whatthey have to say.Women are more likely to share feelings and secrets. Women may interpret a man’s conversation about abstract topics as talking down to them.Women tend to share their problems with one another.Men view question as requests for information.Men do not follow this rule. They often appear to ignore the proceeding comment by the women in a conversation.Men like to discuss less intimate topics, such as sports or politics.Men may be threatened by the sharing of feelingsMen tend to interpret such conversation as a request for solutions.
4 4.Methodological Communication Codes Written and spoken words (Language)The way that we use words (Para-language)Behavior and symbols (Non-verbal messages)
5 The relational context of communication is the critical component to its effectiveness!
14 ASSESSING ORGANIZATIONAL COMMUNICATIONS ETHICSTo what degree does the school practice its biblical, legal, professional, ethical and moral standards in its communications?CLIMATEWhat is the perception within and without the school about the organization’s willingness to be open, receptive, timely and responsive in communications?
15 ASSESSING ORGANIZATIONAL COMMUNICATIONS CHANNELSDoes the school have a plan for communicating with its internal and external staff and constituencies? (With emphasis on sensitive, crises, or critical information.)METHODSTo what degree does the school match its methods with message of the communications?
16 ASSESSING ORGANIZATIONAL COMMUNICATIONS CONTENTThe school communications system includes relevant, appropriate and focused messages.TIMINGDoes the frequency, circumstances and spacing of messages appear to be appropriately timed?
17 ASSESSING ORGANIZATIONAL COMMUNICATIONS FEEDBACKThe school’s communication system and methods allow for a response from the recipients.RELATIONSHIPSEach of the structural relationships within the school is characterized by an effective communications system.
18 Listening skillsConsider the following thoughts about listening as you evaluate your listening skills: *True communication occurs when the listener hears what the sender intended
19 Listening skillsActive listening is hard work; it takes a great deal of energy to listen intently. Adrenaline causes the heartbeat to accelerate, the breathing rate to increases, the body temperature to rise, the muscles to contract, etc.
20 Listening skillsThe message sender seeks indications from the listener that the message is being received. This feedback process consists of both verbal and nonverbal behaviors. When the receiver asks questions, this usually indicates interest in the sender’s message
21 Listening skillsFull listening is a psychological compliment to the message sender. You are telling him or her that the message is important enough to receive your complete attention.
22 The vehicle that is chosen to carry the message. Communication MediumThe vehicle that is chosen to carry the message.General Rule: The channel that allows the most codes to be used is more likely to increase the Impact (communicate effectiveness) of the message sent.
23 Communication Medium Practical Rule: The selection of a issues: How important is the messageHow complex is the informationHow much time is available to get the message outHow large is the population to be addressedExample of Codes/Medium:Memo = Language CodeTelephone Call = Language and Para-LanguageConference = Language/Para-Language - Non-Verbal Message
24 Asking the Right Questions A good question should include the following:It should have a focus.It should be direct and to the point.It should emphasize only one point at a time.It should seek a definite response.It should minimize guessing.It should lead to another question.