Stephen Little Len Holmes Frank Go IIS Stockholm, July The skill of travel: Networks into neighbourhoods Stephen Little, Len Holmes and Frank Go

Stephen Little Len Holmes Frank Go IIS Stockholm, July The Springboard Story On 26th December 2004 the son of a Tamil Nadu fisherman working in Singapore saw TV news coverage of the tsunami and telephoned a warning to his sister which was relayed from the village Knowledge Centre, allowing all the villagers to escape to safety

Stephen Little Len Holmes Frank Go IIS Stockholm, July Bottom up strategy ? the tsunami affected regions n Public response to the disaster powerful images and accounts counter “compassion fatigue” tourist technologies –digital video cameras – cell phones n same technologies ad-hoc warnings to Knowledge Centres around Pondicherry n collective logging of events and monitoring of relief and recovery efforts continues

Stephen Little Len Holmes Frank Go IIS Stockholm, July Converging technologies n Community Monitoring of Policy and Performance Regulators, service providers and users collaborating on the monitoring of service provision GPS digital video digital still WAP

Stephen Little Len Holmes Frank Go IIS Stockholm, July A Shifting Context for Communities n Management Governance Ultimate consequence of Williamson (1975) and transaction driven view of organisation governance replacing management disintermediation and re-intermediation n Microsoft OSF n Cathedral Bazaar Raymond E.S. (2001) n Information Sharing Knowledge Sharing hierarchies distributed Communities of Practice

Stephen Little Len Holmes Frank Go IIS Stockholm, July Further Technical Shifts n E commerce to M commerce location specific services wearable medical devices radio frequency smart tags n E government to M government biometrics real time monitoring and surveillance of movement

Stephen Little Len Holmes Frank Go IIS Stockholm, July Social versus Technical Learning n Organisational learning is needed to move beyond the technical effects of direct substitution of information technology for manual processes. informating versus automating (Zuboff, 1988) 2nd level social learning (Sproull & Kiesler, 1991) n Technical costs can be more readily estimated and represented social learning is the key to successful and sustainable implementation it can take place ahead of or in tandem with the deployment of technical resources

Stephen Little Len Holmes Frank Go IIS Stockholm, July Access versus Ownership Skilling at the Margins low cost internet- based telephony Business centres & internet cafes

Stephen Little Len Holmes Frank Go IIS Stockholm, July Networks and Neighbourhoods n Personal Presence n Organising, Campaigning n Carrying culture des.htmlhttp:// des.html

Stephen Little Len Holmes Frank Go IIS Stockholm, July Sharing Practice, Building Skills One to One One to Many

Stephen Little Len Holmes Frank Go IIS Stockholm, July Reversing the Panopticon: surveillance by the surveilled The technologies which have enabled military and managerial surveillance of distributed resources also, paradoxically, enable the communities so scrutinised to develop their own distributed strategies and patterns of relationships with external parties Little & Grieco (2003) n New paradigm bottom-up and networked response, feedback loop from those on the receiving end of policy IS driven and enabled feedback from customer/public to both provider and government/regulator