Ofcom Consumer Switching 9 September 2014 Bev Bytheway-Jackson Senior Product Manager Tel: 01244 657938 Email: bev.bythewayjackson@bt.com

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RID Reminder As part of the work that we are doing in relation to Ofcom Consumer Switching we have to introduce mandatory RIDs for BT Wholesale Broadband products.   The products impacted are IPstream, Wholesale Broadband Connect (WBC) and WBMC over IPstream Connect and WBC. The RID is a three-character alphabetic code which is used to identify the 'Gaining CP' (the new party which has entered into a contractual agreement with the end user for provision of services). If you have retailers, you will need a separate RID for each retailer. We are introducing RID and postcode as an optional field in Release AP (14 September) and will be making them mandatory in Release AQ (16 November). If you send us a RID following Release AP, we will validate against it. From 17 November your orders will be rejected if they do not contain a valid RID.

How to request a RID To apply for a RID please;   How to request a RID To apply for a RID please; Email Ofcom via numbering.applications@ofcom.org.uk requesting a S18 RID Application Form. The subject title of the email should be RID REQUEST Complete the form and return it to the same email address. Your request will be processed manually and it could take up to three weeks for the code to be returned. The deadline for applying to Ofcom for a RID, in order to meet with the BT Wholesale mandatory change in Release AQ, is 22 October 2014

Strategic Notice of Transfer KCI’s We are introducing strategic Notice of Transfer KCI’s in Release AP on 14 September. Today you have to download the notifications via BBCR reports (Lost Migration, Migration Summary or Order Delta reports), the strategic KCI1,2 & 3 will be delivered to you in real time KCI1 to tell you an order has been placed KCI2 to give you the date that the cease/migration will take place Trigger for CP to send out NoT letter to End User KC13 to confirm completion of the order Trigger to stop End User billing These new KCIs will be deployed switched off in Release AP due to issues found late in testing. We will notify you of the switch on date as soon as we have it.

CP Action required for Strategic KCI’s We are introducing a new ‘NoT contact’ role in eCo Plus and you will need to select your preference for how you receive KCIs after 14 September. You can do this yourself via the CP Administrator function on eCo Plus via a drop down menu. If you choose email you will need to provide a ‘Primary Contact’ by populating the email address to which BTW should send the cease notifications. We recommend that this is a generic email address rather than a personal one. We have a regulatory obligation to ensure that we are sending you NoT notifications so as a back-up we will also need an email address for a ‘Secondary Contact’ should the ‘Primary Contact’ point fail for some reason. Please email the ‘Secondary Contact’ email address to Bev Bytheway-Jackson bev.bythewayjackson@bt.com asap.

Contact Administration – eCoPlus Find Contact by role

Contact Administration – eCoPlus Find Contact by role

Contact Administration – eCoPlus Contact Role Administration

Contact Administration – eCoPlus Contact Role Administration

Contact Administration – eCoPlus Contact Role Administration

Contact Administration – eCoPlus Contact Role Administration

Release AQ Changes to Cancel Other codes We've identified an issue in testing relating to the new Cancel Other codes In briefing BB1551-14 issued on 15 August 2014, we informed you about the new Cancel Other codes, due to be implemented as part of Release AQ. We're sorry to tell you that due to an issue found in testing, we have had to make changes to the text format of the Cancel Other messages. The Release AQ XML documentation 'Wholesale B2B L2C T2R Rel AQ 12-08-2014' will be updated accordingly. Existing Cancel Other reason in BTW New  Cancel Other reason in BTW Cancel Other-Failure To cancel CancelOther Fail To Cancel Cancel Other-Purchased a Different Product/Service CancelOther Different Product Cancel Other-Deliberate Attempt to Mislead CancelOther Attempt Mislead Cancel Other-Customer Has Never Been Contacted CancelOther No Contact Cancel Other-No Authorisation Given To Transfer CancelOther No Authorisation Cancel Other-Current CP Inflight Order CancelOther Current CP Order