1. PPC Industry Forum, 2 nd March, 2006

2. Data & Connectivity Development. Wholesale Product Management (WPM) Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available BT reserves the right to make changes to the information in this presentation at any time without further notice Exclusive reliance on the information in this slide pack is at your own risk Partial Private Circuits

3. Data & Connectivity Development. Wholesale Product Management (WPM) Agenda EPPC – Chris Jagusz, Openreach Review of previous actions – Leslie Hurrell Smith/All Product Development Update – Leslie Hurrell Smith/Pauline Cowie Product In Life Update – Leslie Hurrell Smith/All AOB Partial Private Circuits

4. Data & Connectivity Development. Wholesale Product Management (WPM) EPPC Chris Jagusz, Openreach Partial Private Circuits

5. Data & Connectivity Development. Wholesale Product Management (WPM) Product Developments (Target Launch Dates) FOCR Improvement Action Plan collated, and underway. May 2006 – “A” end and Bulk Shifts. Notification 01/03/06 May 2006 - Commercial offer on PPC Re-designation June 2006 – PPC ISH Dual Fibre/Single Fibre Conversion Q2 2006 – Report will be based on Strategic Automated System, an improvement to current manual processes. NB Formal announcements will be made via the normal channels, with full briefings as appropriate. Partial Private Circuits

6. Data & Connectivity Development. Wholesale Product Management (WPM) PPC Enhanced Partial Private Circuits

7. Data & Connectivity Development. Wholesale Product Management (WPM) QoS Performance – Q3 Q3 Aggregated Report published on website Q3 CP reports distributed Retail Comparison available on CDD, CRD and Repair PPC/Retail Comparison Q3 CDD Retail 94.15% PPC 91.69% (91.13%) Repair Retail 78.87% PPC 87.56% (85.71%) Circuit level retail comparison is now scheduled to be available from Q4 against Q3 delivery on key provision and repair stats. Partial Private Circuits

8. Data & Connectivity Development. Wholesale Product Management (WPM) QoS Performance - Reporting Update Highlights Circuit CDD performance improved to 91.69%. 78.18 % of eligible supply requested as RRP. Stop the Clock duration now excluded from provision interval calculations in Tables 3,4,7 & 8. BT is now measuring the true delivery times. 5 hour repair performance has improved to 87.56%. Use of eCo fault diagnosis tools has increased among some Communication Providers (CPs), which has enabled CPs to identify faults within their networks independent of BT repair centers. This allows CPs to respond more quickly to their clients. Lowlights The percentage exceeding FOCR targets has stopped rising. The performance was 36.75%. BT will present an action plan to improve the FOCR performance at the next industry forum in March. Partial Private Circuits

9. Data & Connectivity Development. Wholesale Product Management (WPM) Communications New Wholesale website launched 15 th Feb – any comments? www.btwholesale.com www.btwholesale.com Contract review ongoing. Notification for “A” end Shifts sent on 1 st March Partial Private Circuits

10. Data & Connectivity Development. Wholesale Product Management (WPM) A.O.B Next Meeting Scheduled Thurs 8 th June 2006, 1pm. BTC, Business Showcase Partial Private Circuits