Communication Skills Personal Commitment Programs or Services Interaction Processes Context

Communication Skills Personal Commitment Programs or Services Interaction Processes Context Programs or Services

Communication Skills Personal Commitment Programs or Services Interaction Processes Context Interaction Processes

A group offers a greater amount of knowledge and experience A greater number of possible approaches to a problem exist within a group Problem solving in a group involves greater communication and understanding of the decision. Participation in decision making increases acceptance of the decision A group decision provides safeguards against individual errors in judgment

To Achieve Mutual Goal Interdependent Individuals Unique Skills and Perspectives Interact Directly

Effective Service Delivery Interdependent Individuals Unique Skills and Perspectives Interact Directly

Multidisciplinary teams  Makes decisions about eligibility and programs Interdisciplinary teams  Coordination of information and services Transdisciplinary teams  Most collaborative of the team model based on a process known as role release

Collaboration can be applied to all types of teams. Defining characteristics of a team are very similar to those of collaboration. An effective team is a collaborative work group.

Individuals must perceive themselves as being part of a team Team members must be perceived by others as forming a team Awareness of Team Membership Shared norms facilitate effective team functioning. New teams need to spend sometime establishing these norms. Regulation of Interactions by Shared Norms An event that effects a team member is likely to affect the rest of the team. Team actions will affect each individual member. Interdependence of Team Members Teams consist of people with diverse expertise to generate creative solutions to mutually defined problems Team Members' Unique Skills and Perspectives Teams in education and related services have service delivery as the overall goal shared by all members. Shared Goal of Effective Service Delivery

Forming Testing Polite Impersonal Watchful Guarded Storming Infighting Controlling conflicts Confronting people Opting out Feeling stuck Norming Getting Organized Build trust Establishing procedures Confronting issues Performing Mature Closeness Resourceful Flexible Open Effective Supportive Adjourning Task Complete!

Group Dynamics Group Think Social Loafing Unresolved Conflict Acquiescence to Dominance Disjointed Diversity

Groups do not carefully evaluate alternative ideas or possible courses of action Driven by excessive concurrence-seeking  team members agree with one another without question or dissent to maintain unity/harmony

The tendency for people working together on a task to expend less energy than if they were working on it alone Especially likely when the team’s goals are not clearly defined

The tendency of cooperative, introverted or passive persons to give in to the forcefulness of others Blocks the contributions of less dominant team members Allows decisions and directions to be controlled by a minority of team members

Personalized disagreements in which the persons involved develop an adversarial stance Blocks the team’s ability to collaborate Decreases team morale May split and polarize the team Dominates the dynamic until resolved

Failure to develop bonds across lines of diversity Can become the most powerful inhibiting force on a team Sources: professional, religious, ethnic, racial, socioeconomic, and political

Prior to the meeting  Decide whether a meeting is needed  Decide the purpose  Articulate desired outcomes  Delineate a realistic agenda and time frame  Arrange the setting

During the meeting  Review agenda and timelines  Participate effectively  Formal roles  Informal roles

Leader  Makes sure team accomplishes its work Facilitator  Ensures that members follow ground rules (norms) Recorder  Writes down work of the team Time Keeper  Reminds team members of time matters

After the meeting  Follow through with individual team member responsibilities and tasks

Teams Goals are Clear Member's Needs are Met Member's Have Individual Accountability Team Members Have Leadership Skills Group Processes Maintain the Team