Person centred care Caring for Staff

Mother Teresa  Be faithful in small things because it is in them that your strength lies.

Expectations on staff  Patient is the priority  Protection against avoidable harm  Open and honest communication  Zero tolerance of poor care  Acceptance of professional responsibility  Whistle - blowing

RCN Dignity Charter  Sets out rights and responsibilities  States: members and staff should treat each other with dignity and respect, care and consideration as well as valuing the rich diversity everyone brings to the RCN

Unknown  Anyone can hold the helm when the sea is calm

Leadership at all levels  Vision  Strategy  Context shaping  Goal setting  Measures of achievement

Expectations of Employers  Valuing  Recognising  Rewarding  Informing  Involving  Supporting

Tools in caring for staff  Set of agreed values/Code of Conduct  Preparation for role ( self management, professional ethic)  Recruitment strategies  Induction  Mentorship/coaching  Clinical supervision  Debriefing/feedback  Appraisal  Continuing professional development  Policies and Procedures

Culture/Context  How staff are rewarded and treated will affect the culture within which care is delivered  Teamwork, skill-mix, deployment  Frontline staff need to be empowered with the responsibility and freedom to deliver safe care  Support for self resilience

Traits of emotionally resilient people ( Brad Waters 2013 )  They know their boundaries  They keep good company  They cultivate self-awareness  They practice acceptance  They’re willing to sit in silence  They don’t have to have all the answers  They have a menu of self-care habits  They enlist their team  They consider possibilities  They get out of their head

Winston Churchill  We make a living by what we get, we make a life by what we give.

Stephen C Paul writer  Everything you do can be done better from a place of relaxation

Building emotional resilience  Talk to someone  Improve your self esteem  Manage your stress levels  Enjoy yourself  Limit your alcohol intake  Choose a well balanced diet  Get enough sleep  Develop good relationships  Know the warning signs

Rudyard Kipling  Teach us delight in simple things, and mirth that has no bitter springs