1. CULTURE OF CARE Presented by: Gail Briers October 2013

2. CULTURE OF CARE 2013 Quality Definition : “The Trust has committed to placing our service users as our first priority in everything that we do ensuring that they receive effective care from caring, compassionate and committed people, working in a common culture and protected from avoidable harm.”

3. CULTURE OF CARE HIGH LEVEL OBJECTIVE 2 “By 30 September we will have developed an integrated strategy of care which will include the Chief Nurses 6Cs. Year one actions will be completed by 31 March 2014”

4. CULTURE OF CARE How to translate a high level objective to a product with impact on the front line

5. CULTURE OF CARE Embedded in practice via a culturally accepted approach across all professions. Professional Leads High Level Objective Call to Action Compassion in Practice -Y1 readily recognisable product -Y2 embraced by all -Y3 in every day activity

6. CULTURE OF CARE Would you recommend the service you deliver, or help to deliver, if one of your family were in need of it?

7. CULTURE OF CARE CARE CARE is our core business and that of our organisation, and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them, consistently, throughout every stage of their life.

8. CULTURE OF CARE Compassion Compassion is how care is given through relationships based on empathy, respect and dignity - it can also be described as intelligent kindness, and is central to how people perceive their care.

9. CULTURE OF CARE Competence Competence means that all those in caring roles must have the ability to understand an individual’s health and social needs and the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence. “Until I did the Trust leadership course I really didn’t understand how much better a manager I could be. I now change my management and leadership styles to suit different situations and it’s so much more effective. I hadn’t even realised how my own personal styles weren’t always working for some of my staff.”

10. CULTURE OF CARE Communication Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for "no decision about me without me". Communication is the key to a good workplace with benefits for those in our care and staff alike When you need an answer from me – phone me When you want me to know something – email me When you need my advice – come and see me The psychologist spent time talking to me and helped me to understand what was happening to my wife

11. CULTURE OF CARE Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and embrace new ways of working. Courage Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and embrace new ways of working.

12. CULTURE OF CARE COMMITMENT A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients, to take action to make this vision and Culture of Care a reality for all and meet the health, support and care challenges ahead. “ My team initially told me they didn’t really believe my idea would make much difference to patient care, so I went away and found out more about it and now they’re convinced how good it will be for patient care, I’m so glad I persisted with it”

13. CULTURE OF CARE 5 BP Culture of Care Branding Year 1: CULTURAL BAROMETER ACTION PLAN POSTERS LEAFLETS LAUNCH EVENT