Avaya IP Office Collaboration Demonstration

Agenda  Instructions  Demo Requirements and Setup  Setup Customer Slides  Demo Script  Wrap-up Customer Slides  What’s New in IPO R8.1 Feature Pack 1 (FP1)

Demo Instructions  This demonstration is meant to showcase the rich Unified Communications and mobility capabilities of Avaya IP Office  The demo should be given early in the sale cycle to give the customer a min overview of Avaya’s collaboration capabilities  This demo is not meant to replace in-depth feature demos as are required later in the sales cycle  Slides 9 & 10 are meant to be presented to the customer for the scenario introduction. Slides 25, 26 are meant to be presented to the customer as a wrap up. The rest of the slides are for training purposes and what to show in the live demo  Names and pictures can be customized in IP Office Anywhere and in the script

System Requirements  IP Office Anywhere Installation Guide –IP Office Anywhere software must be installed prior to running demo  Laptop that meets hardware/software requirements  PoE Switch  3 IP Phones (9608, 9611, 9641 good options)  4 Cat5 cables  Android or iPhone with one-X Mobile Preferred loaded  iPad 2 OR the new iPad  Access to two power outlets or power strip  Optional projector  VGA Cables to connect to projector using iPad, iPhone or Android –Apple VGA AdapterApple VGA Adapter  Access Point to demo one-X Mobile Preferred and Flare Experience –Recommended: TrendNet Wireless N Travel Router KitTrendNet Wireless N Travel Router Kit

System Setup, Personas PersonasRoleExtensionOne-X User Name PasswordClient Interface AliceVP of Sales at Gillans 101Alice101Laptop with one-X Portal paired with a desk-phone BobSales- person at Gillians 102Bob102one-X Mobile Preferred client on Android or iPhone (Note 1) Flare for Windows on iPad CarolCustomer, Carol Fashions 103Carol103Laptop with one-X Portal paired with a desk-phone Note 1: As IP Office Anywhere is a non-networked environment, set the call-back location on Bob’s one-X Mobile Preferred client to his Work phone (102).

System Setup  Personas may be customized, see IP Office Anywhere demo guide  Only log in with one client interface at a time in order to ensure notifications, such as presence updates, go to the tool being used during a given portion of the demo  Set up standard voic passwords for all three users (can’t be extension, 123, 333, etc.)  As IP Office Anywhere is a non-networked environment, set the call-back location on Bob’s one-X Mobile Preferred client to his Work phone (102). –When Bob makes an outbound call or adds himself to the conference, IP Office will call Bob’s Work phone (102) first and then the called party.  For projection on larger screens to customers: –Laptop can project to screen –iPhone can project using a VGA Adapter –Small projector can be a good optional equipment

Demo Solution Setup Wi Fi Access Point ERS 3500 POE switch Carol (Customer) Alice (Sales VP, Gillians) Bob (Sales, Gillians) Ext 101 Ext 103 Ext 102 Laptop Running  IP Office Anywhere  One-X Portal  Outlook plugin IP Office Anywhere demo environment is a non- networked environment

What to Show, Summary  Demo will take about 15 minutes  Present slides 9 & 10 to customer for scenario setup  Show Mobility 1.Change in customer meeting location: IM interaction between Bob (ext 102) and Carol (ext 103) 2.Bob updates his presence and availability to be “at a customer” 3.Bob “follows” Carol to get notifications of her availability in real-time 4.Bob calls Carol, voic shows up as visual voic with option to click to call back  Show Conferencing 5. Bob initiates a group conference between Carol (ext 103) and the customer Alice (using ext 101 for demo purposes)  Show Flare Experience for iPad 6. Bob receives a call from Carol on his iPad device  Show Outlook Plug in 7. Bob receives an from Alice and clicks to call from Outlook plug-in  Present slides 25 & 26 to customer for demo wrap-up Summary: What to show for live demonstration

A Day with Gillians A shoe manufacturer with 250 employees in San Francisco Bob Salesperson for Gillians Flying to LA to visit Carol Fashions Carol Fashions Prospective customer Alice VP of Sales for Gillians In SF office

A Day with Gillians A shoe manufacturer with 250 employees in San Francisco Bob Alice Carol Real-time interactions, from anywhere with any device Chat, call, presence, visual voic , access to corporate directory Across mobile, desktop, iPad Seamless multi party conferencing Initiated and managed from mobile or desktop

Avaya one-X Mobile Preferred Client Action: Open up Avaya one-X Mobile Preferred client Sign in as Bob, ext 102 What to show for live demonstration

Mobility Functionality: Instant Messaging Scenario: Alice gets word that the meeting location has changed, it is now at a different Carol’s Fashion location. Action: From one-X Portal, Alice sends an IM to Bob: “Meeting location changed, IM when you land” from mobile. Show: Business communication with your employees while on road. What to show for live demonstration

Mobility Functionality: Instant Messaging Scenario: When Bob lands, he turns on his phone and IMs back with Alice. Action: Bob asks what the new location is and Carol replies with the new meeting address: “2344 Sunset Blvd. LA” Show: IM exchange with a corporate contact. Additional Talking Points Communications (call, IM) handled with corporate identity vs. personal numbers which may result in lost business; e.g. the number changes or if a employee leaves What to show for live demonstration

Mobility Functionality: Presence Scenario: Bob realizes he should update his status to let his co-workers know that he is unavailable and at a customer site. Action: Bob taps on his name at the bottom of the home screen and changes his presence to Away - “At a customer.” Show: Bob’s status change on Alice’s screen. Additional Talking Points Presence, chat and visual voic are accessible over WiFi network so user does not incur roaming data charges What to show for live demonstration

Mobility Functionality: Follow and Availability Notifications Scenario: Bob decides to “follow” Alice so he can get real-time notifications when Alice becomes available. Action: Change Alice’s presence to “Do Not Disturb” in one-X Portal (before you hit the follow button) Bob taps on the Follow button (footprint icon) in Bob’s contact to follow him. Alice changes her status from Do not Disturb to Available Bob gets a notification on the home screen that Alice is now available. Show: Real-time notification on Bob’s phone about Alice’s availability What to show for live demonstration

Mobility Functionality: Visual Voic Scenario: Alice calls Bob from one-X Portal to check to make sure he made it to Carol Fashions Bob is in the meeting and cannot take the call so Alice reaches his VM. After the meeting, Bob sees the voic on his mobile client. Action: Alice calls Bob and leaves him a voic . Bob gets the voic notification and taps to listen and can instantly call-back as needed Show: Visual VM on the mobility client Additional Talking Points Visual voic and call-back even when travelling What to show for live demonstration

Mobility Functionality: Link to External IM Platforms Scenario: During a lunch break in the meeting, Bob can chats with an existing customer about an order using his one-X Portal client. Customers, partners or others that uses Google Talk for IM and just have their Gmail ID added to the mobility client. Action: Talking point only, show how you can add external contacts to IM (no actual connection to network for Google Talk) Additional Talking Points Presence and IM federation with Google Talk lets employees collaborate in real-time with 3rd parties (partner, vendors) No demonstration, just talking point

Conferencing Functionality: Multi-party Conferencing Scenario: The next day in the hotel, Bob starts working on price quotes for the deal. He needs to discuss some aspects with Alice and Carol, the customer. He initiates a conference call with both parties. Action: Bob taps the Group Conferencing button on the home screen of the mobile client and initiates a conference by adding himself to the conference. Bob then adds Alice to the conference (from the one-X Mobile Preferred dialer). Alice picks up the call using her one-X Portal. Bob can then add Carol to the conference. Carol answers on the ext 103 deskphone. Click on homescreen What to show for live demonstration

Additional Talking Points Conference with colleagues and customers on-the-fly – even while on the road Conference control – Add/drop participants, mute/unmute, lock/unlock IP Office places the call back and telephony charges are saved while travelling. Video capabilities with Avaya Scopia (Radvision) Conferencing Functionality: Multi-party Conferencing What to show for live demonstration Show: Multi-party conferencing initiated and managed while mobile.

Outlook Integration Functionality: Outlook Plug-in Scenario: Later in the day, Carol sends an to Bob asking about a pricing detail. Bob gets the in his inbox and can ‘click to call’ Carol directly. Bob can clicks the “call recording” button to record the call Action: Bob is on his laptop and uses the Outlook plug in to place the call to Alice. While on the call Bob can click to instantly record the call Show: Seamless integration of call functionality into Microsoft Outlook Additional Talking Points Seamless integration to Outlook, allows for calling without leaving inbox. Call recording is built in and available anytime, at the push of a button Integration with Salesforce.com is also available What to show for live demonstration

Outlook Integration Functionality: Outlook Plug-in What to show for live demonstration

Scenario: Bob, back at home after his trip, is catching up on news on his iPad. He receives a call from Alice and gives her a full update about the trip and the new order they just received from Carol Fashions. Action: Bob had signed into Flare and accepts the call from Alice. Show: Flare interface with corporate directory, presence and chat features Additional Talking Points Flare Experience is supported by IP Office R8.1 FP1 and includes calling, corporate directory, chat, P2P video, one-touch VM access and presence capabilities. What to show for live demonstration Tablet Client Functionality: Flare Experience for iPad

Bob can chat with Alice, then escalate to a call On the call with Alice, show directory, presence, chat What to show for live demonstration

Tablet Client Functionality: Flare Experience for iPad 24 Call Timer Disconnect Mute Dialpad Hold Spotlight Voice Call Chat Contact Card Call History Settings Notifications Volume Control MWI Call on hold Contact Fan Login/ Logout/ Self Presence/ Status Message

What are the Benefits? Everyone wins Customer, Carol Fashions Employees of Gillians Business, Gillians Superior service through real-time communications Ability to conference and IM directly with Gillian employees, even if on different platforms Secure communications with maximum reach - voice, IM, presence and conferencing Scalability from 5 to 1000 users as your business grow Real-time interactions for superior service Simple and scalable communications Supports BYOD for employees to securely collaborate whether remote or in the office Ability to pull in the right resources at the right time Flexible and mobile workforce

Behind the Scenes… The right tools for every user Alice VP Sales, in the office Session Manager Avaya Ethernet Routing Switch rd Party integrations Bob Salesperson Avaya one-X Mobile Avaya Flare for iPad Avaya one-X Portal Desktop Phone

What’s New in IPO Anywhere Feature Pack 1 (FP1) Below is a summary of some of the key features introduced with IP Office R8.1 Feature Pack 1 (FP1) that can be leveraged with the updated Anywhere Demo software. Flare Enhancements with P2P video and one-touch VM access Flare Communicator upgrade to Flare Experience) VMPro Backup & Restore Secure remote backup and restore capability. Contact Store Previously Contact Store was only supported on Windows versions of VMPro. With R8.1 FP1, Contact Store also works on the Linux versions of VMPro Lync Integration Avaya D100 SIP DECT support Simplified provisioning and configuration Avaya one-X® Mobile Preferred clients IP Office 8.1 Feature Pack provides an easy and automated way to provision, install and configure the Avaya one-X Mobile Preferred clients for iPhone and Android smart phones. Radvision Scopia small configuration (XT5000/4200) Refer to the IP Office R8.1 Feature Pack 1 Product Update document on the Avaya Sales Portal for more details on the new features in IPO R8.1 FP1..