Click to edit Master title style Open bookings & corporate travel World Travel Fall Symposium| Jay Richmond, Amadeus North America | October 4, 2013

Click to edit Master title style Introduction

Click to edit Master title style 3 Jay! About

Click to edit Master title style 4 Amadeus About

Click to edit Master title style 5 OUR To be the leading provider of IT solutions that enable success in the travel and tourism industry MISSION

Click to edit Master title style 6 We connect the travel ecosystem Travel providers IT & distribution business Travel sellers Travel buyers Shared resources Platforms & apps Data center Customers Sales & marketing

Click to edit Master title style 7 Six North America locations Miami, Fla. & Executive Briefing Center Chicago, Ill. Boston, Mass. Toronto, Ont. Tucson, Ariz.Dallas, Texas

Click to edit Master title style 8 Amadeus’ value proposition: Optimize & enhance the corporate travel journey

Click to edit Master title style 9 Open bookings? So … what exactly are

Click to edit Master title style 10 Leakage vs. permissive Approved “open bookings” vs. “rogue” traveler

Click to edit Master title style 11 CHALLENGES WITH OPEN BOOKINGS

Click to edit Master title style Schemes exist, but room for error 12 Capturing booking data

Click to edit Master title style Pre-trip approval Disruption management Duty of care Quality control Policy compliance Structured workflows to run corporate programs 13 Missing data required for …

Click to edit Master title style Content not available in the managed channels Cheaper in the “wild” 14 Content issues

Click to edit Master title style Self-booking UIs not evolving Traveler’s favorite suppliers missing from managed programs 15 Search & shopping issues

Click to edit Master title styleThe GDS view: evolution needed Architecture Search & shopping tools Meet traveler needs & desires Open systems Agility required for market demands 16

Click to edit Master title style 17 Impact on distribution?

Click to edit Master title style 18 Amadeus’ view on open bookings

Click to edit Master title style 19 TTR / ETR

Click to edit Master title style 20 Supplement traditional distribution content

Click to edit Master title style 21 Amadeus: Travel industry integrator

Click to edit Master title style Synergized Streamlined Open systems Amadeus-owned data center Amadeus 22

Click to edit Master title style 23 Jay’s view on open bookings

Click to edit Master title style 24 Drivers

Click to edit Master title style 25 Empower

Click to edit Master title style 26 A different way?

Click to edit Master title style 27 CONCLUSIONS

Click to edit Master title style 28 © 2013 Amadeus North America, Inc. Thank you! Amadeus North America locations Miami, Florida Amadeus North America, Inc NW 82 Avenue Suite 1000 Miami, FL Chicago, Illinois Amadeus North America, Inc. 121 West Wacker Drive Suite 910 Chicago, IL Boston, Massachusetts Amadeus North America, Inc. 307 Waverly Oaks Road Suite 401 Waltham, MA Tucson, Arizona Amadeus Revenue Integrity, Inc East Campo Abierto Suite 200 Tucson, AZ Dallas, Texas Amadeus North America, Inc Sherry Lane Dallas, TX Toronto, Ontario Amadeus North America, Inc. 14 Duncan Street Suite 301 Toronto, ON Canada M5H 3G8 Jay Richmond Head of Corporate Product and Innovation Amadeus North America, Inc. We look forward to partnering with you to achieve great results!