Informational Listening- Listening to learn something Critical Listening- Listening with the goal of evaluating or analyzing what we hear Empathetic Listening- Listening to experience what another person is thinking or feeling

 Examples of Informational Listening: › News, Driving Directions, Lectures, Test Results  Very common and extremely helpful  Most passive way of listening  Not listening to evaluate, criticize or support theinformation

 Examples or critical listening: › Commercials (media), political speeches (politics), Salesmen  The goal is to evaluate or analyze the information, not to disapprove or find fault with the information  This type of listening is more active and engaging than informational listening  Practicing critical listening is one of the best ways to become a better listener overall

 Examples of empathetic listening: › Giving comfort or support to a friend or family member  This is the most challenging form of listening  Occurs when you are trying to identify with a speaker by understanding and experiencing what he or she is thinking or feeling.  Empathetic listening requires two skills: › “perspective taking”- the ability to understand a situation from another individuals point of view › “empathetic concern”- the ability to identify how someone else is feeling

 Sympathetic listening- feeling sorry for another person  Empathetic listening- the goal is to truly understand a situation from the speakers perspective and to feel what he or she is feeling  We tend to focus on how WE would be feeling in the same situation, rather than how the SPEAKER is feeling

 Informational, Critical, and Empathetic listening are not the only types of listening we use  They are often the most common and most important  Other forms of listening: › Inspirational listening › Appreciative listening › Relationship listening

HURRIER model (Developed by Judi Brownell) Hearing- Physically perceiving sound Understanding-Comprehending the words we’ve heard Interpreting- Assigning meaning to what we’ve heard Evaluating-Judging the speaker’s credibility and intention Remembering-Storing ideas in memory Responding-Indicating that we are listening

 Three types of listening › Informational, critical, empathetic  The HURIER model › Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding

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