1. Listening

2. Good listening paramount of some positions Importance of listening skills for a speaker Hearing vs. listening

3. Reasons you may hear but not listen: Focused attention? Distractions Inaccurately processing messages Not thinking critically

4. Selecting Attending Understanding Remembering Responding

5. Helps your career Saves you time and money Creates opportunity Strengthens relationships

6. Different forms of listening Appreciative Empathetic Comprehensive Critical Focus in this class is on comprehensive and critical

7. Environmental Factors Hearing challenges Multitasking Preference for talking Overconfidence/Laziness

8. Not concentrating Listening too hard Jumping to conclusions Focusing on delivery and personal appearance

9. Take listening seriously Be active Resist distractions

10. Don’t be diverted by appearance or delivery Suspend judgment Focus your listening Develop note-taking skills