Training in the Workplace Lesson 5 People 1st Sector Skills Council video People 1st Career Map

Completing the Assignment Informal Assessment Formal Assessment Step 1 Role play Step 3(a) Make a list of how you would go about identifying training needs (P2). Step 2 Research stage Step 4 Produce a table (P1) Step 3 Find the sector skills council Step 6 Brief report: compare the likely training needs for a person starting work in an organisation with training at other levels within the organisational structure (M1). Step 5 Feed this information back to your partner Step 7 Report: Discuss the importance of workforce training from the employer’s perspective, giving examples of training at different levels. (D1) Step 8 Report: Explain the importance of identifying training needs from both an employee’s perspective and the employer (M2)

Completing the Assignment Informal Assessment Formal Assessment Step 1 Role play Step 3(a) Make a list of how you would go about identifying training needs (P2). Step 2 Research stage Step 4 Produce a table (P1) Step 3 Find the sector skills council Step 6 Brief report: compare the likely training needs for a person starting work in an organisation with training at other levels within the organisational structure (M1). Step 5 Feed this information back to your partner Step 7 Report: Discuss the importance of workforce training from the employer’s perspective, giving examples of training at different levels. (D1) Step 8 Report: Explain the importance of identifying training needs from both an employee’s perspective and the employer (M2)

Completing the “P’s” Step 3(a) Make a list of how you would go about identifying training needs (P2).

Carry out individual training needs analyses Look at all compliance issues for the organisation. Identify competence issues for the individual comparing her/his skills with those needed. Consider the competitiveness of the organisation and look at training needs which will maintain competitiveness. Analyse the gap between the needs of the job and the skills set of the individual and make notes on the gap. Monitor current performance using techniques such as observation, Carry out interviews using questionnaires to identify strengths and weaknesses of individuals. Anticipate future shortfalls or problems and then look at appropriate training needs to help cope with this. Identify separate training needs for different job roles Identify separate training needs for different levels within the organisation Evaluate the effectiveness of previous training and put in place a plan to remedy any deficiencies (part of the training cycle). Identify specific training needs before committing to any particular training programme Identify the type and level of training required and analyse how this can best be provided.

Step 4 - Produce a table to show how the training needs within different organisations from this sector are linked to different job roles and levels within their structures (P1).

Need Why? Level in Organisation Office software…? A competence issue. To upskill staff in Ms Office – especially Word and Excel. PowerPoint may be useful for some staff All Marketing Senior management? Health and Safety For compliance All staff who have not already received the training. Vital for all inductions. Web design Maintaining our competitiveness – only required for internet staff Web designers t team Leadership A Competitiveness issue. But also building our senior team competence. For all senior management team.

Passenger Service Supervisor – Rail Station Allocate and check work in your team Communicate and Manage information in the Rail Industry Conduct an assessment of risks in the workplace Develop productive working relationships with colleagues Ensure your own action reduce risks to health and safety Identify and manage income in the rail industry Implement Revenue Protection in the rail industry Maintain a suitable customer environment in the rail industry Maintain Crowd control and security in a railway station Manage difficult situations in the rail industry Plan for duty and manage your own performance in the rail industry Provide impartial product and service selling in the rail industry Provide leadership for your team

Example – Passenger Transport Passenger Service Manager - Rail Station Allocate and monitor the progress and quality of work in your area of responsibility Communicate and Manage information in the Rail Industry Conduct an assessment of risks in the workplace Develop productive working relationships with colleagues Ensure health and safety requirements are met in your area of responsibility Ensure your own action reduce risks to health and safety Implement Revenue Protection in the rail industry Interpret legal and organisatonal standards to ensure safe practices in the rail industry Plan for Further Professional Development in the Rail Industry Provide leadership for your team Supervise service provision in Rail operations

Station Manager - Rail Station Assist in the protection of revenue in the rail industry Assist in the Provision of a suitable environment for customers and other members of the public Assist in the safe operation of trains in service Contribute to the safe dispatch of trains from platforms Identify and respond to deviations from the planned service Implement plans to meet operational requirements in the Rail Industry Maintain a clean and tidy environment for Rail customers and other members of the public Maintain a Safe and Secure Working Environment in the Rail Industry Maintain and Develop Your Knowledge Understanding and Skills in the Rail Industry Maintain effective working relationships with colleagues in the Rail Industry Manage Conflict in the Rail Industry Monitor and ensure the provision of train services to the rail industry Obtain and communicate information in the Rail industry Plan for Further Professional Development in the Rail Industry Plan the deployment of rail veihicles Plan the movement of rail vehicles on a network Promote services and products in the rail industry Provide Customer Service in the Rail Industry Provide products to customers in the rail industry Respond to abnormal working situations in the Rail industry Respond to emergency situations on railway premises Respond to out of course and emergency situations on trains in service

Completing Assignment 1 Don’t panic! Use the previous slides to build a whole picture. Make your own list – and make sure it is clear – so anyone else could understand it. Create your own table and make sure it is clear – so anyone else could understand it.