1. Warehousing and Storage Principles Session 15 – Effective Teamwork and Personal Development Day 8 / AM

2. Aims for this session By the end of the day you should be able to: Explain the importance of working effectively in a team. Explain the benefits to an individual of knowing how their role fits within the team and organisation. Explain how to recognise and resolve conflict situations within a team. Explain the benefits of a personal development plan to the individual and business. Explain the importance of feedback in personal development. State the methods available to identify own training needs. State the resources available for improving own performance.

3. 15:1 Effective teams Complete the worksheet: When have you worked as part of a team? What was your role in that team? Was it a good team? Why/why not? What were your strengths in the team? What strengths did other team members have?

4. 15:2 Working effectively Effective teams are: Are supportive Are empathetic (feelings) Are communicative Work together Have good work values Are motivated

5. Why is effective teamwork important? The workplace will be more enjoyable Job satisfaction Morale Collective responsibility Customers will benefit from better service Happy, motivated staff Positive environment Maintain a professional image Good reputation Staff loyalty

6. Benefits of working in a team To the individual: Collective responsibility Social Job satisfaction Morale Reduced individual workload To the business: Increased staff loyalty Efficiency Maintain and Increase profits

7. 15:3 Effective teams quiz Complete the worksheet. Use the words from the list to complete the statements about effective teamwork. ACHIEVE COMMITTED ENVIRONMENT WORK HONEST UNDERSTAND COMFORTABLE GROUP RESPECTFUL ACTION BELONGING TRUST DISAGREE IMPROVE CONTRIBUTE OPEN

8. Understanding your role Benefits to the individual Clear individual objectives Motivation Morale Benefit to the Team Contribute Team objectives Improvements in business performance Team/staff morale Staff retention

9. What is conflict? Conflict is a state of opposition, disagreement or incompatibility between two or more people or groups of people, which is sometimes characterised by physical violence.

10. What are signs of conflict? Heated arguments between colleagues More days off work Lack of productivity

11. How do you resolve conflict? Promptly Open discussions Report to supervisors Disciplinary

12. 15:4 Resolving conflict What was the conflict? Who was involved? What Happened? Trigger Word Complete the worksheet table.

13. Personal Development Personal development is a process that enables people to: Assess their skills and qualities Consider their aims in life and work Set goals which to maximise their potential.

14. Employers use Personal Development Plans Employers will have procedures relating to training and personal development and an employee’s development should be monitored and recorded. 121’s Appraisals Team Meetings Training

15. Personal Development Plans ‘A structured and supported process undertaken by an individual to reflect upon their own learning, performance and/or achievement and to plan for their personal, educational and career development' PDP’s embrace a range of approaches to learning that connect: Planning Doing Recording Reflection

16. Benefits of Personal Development Plans For the Individual Clear individual objectives Motivation Self Improvement For the Business Team objectives Improvements in business performance Staff morale Staff retention

17. Feedback Identify strengths. Highlights training needs and areas to improve. Encourages staff morale, confidence and self- esteem. Encourages honesty.

18. 15:6 Complete PDP

19. Training Needs Analysis The need for staff training can be identified in a number of ways: During interviews or 121 meetings. Through feedback from colleagues. By competence or knowledge tests. By observing work taking place. From appraisal documents or CVs. Skills and knowledge audits. SWOT analyses. (Strengths, Weaknesses, Opportunities, Threats).

20. Improve own performance Resources available: Books Videos Internet Intranet Training Types of training: Shadowing other staff Learning from experience Qualifications Training Sessions Workbooks

21. SWOT Analysis SWOT Analysis is a technique to help understand your STRENGTHS and WEAKNESSES, and identifying OPPORTUNITIES open to you and THREATS you face.

22. Summary Effective Teamwork Importance of teamwork Benefits of knowing how your role fits with the team Signs of conflict Resolving conflict Benefits of personal development (individual and business). Importance of feedback in personal development. Methods to identify your training needs. Resources available for improving own performance. SWOT Analysis.

23. Warehousing and Storage Principles Session 15 – Effective Teamwork and Personal Development Day 8 / AM