People in Organisations Unit 4 People in Organisations

Pass 3/Merit 2 Produce a job description and person specification Report on interview with Hannah Pass 4 Produce a letter of application and CV for a job Complete an interview for a job Distinction 2 Analyse how effective recruitment contributes to an organisation’s success

The Recruitment Process

Stage 1: Identify the Post Do we want a teacher? What subject will they teach? Full time or part-time?

Stage 2: Produce a Job Description and Person Specification

Stage 3: Advertise the Post Newspaper Job Centre Website

Stage 4: Shortlist

Stage 5: Interview

Stage 6: Offer the Post

Stage 7: Ask for References

Stage 8: Inform Unsuccessful Applicants

Why does Brighouse High School need to recruit the right people for the job?

How important is effective recruitment for the School? The quality of the staff affect: Behaviour of students How much students enjoy school Examination results Image of the school Future applications

Job Description Detailed explanation of roles and responsibilities of the post advertised Refers to post available rather than person

Job Description Example Receptionist To answer the telephone To pass on messages To greet visitors To inform staff that visitors have arrived To receive the post To ensure visitors sign in To undertake any reasonable task that the owner asks

Job Description Activity Using the worksheet provided, complete a job description for a Business Studies teacher at Brighouse High School. Brighouse High School Teacher of Business Studies Gill Wright Full Time

Business Studies Teacher Job Description To plan lessons To mark students’ work To attend parents evenings To register students every day To cover absent staff To prepare students for examinations To take part in extra curricular activities To take on the role of a form tutor To undertake any reasonable task that Mrs Cresswell asks Why have this statement?

Activity Watch the interview with Hannah Activity Watch the interview with Hannah. Use the worksheet provided to make detailed notes on the types of work Hannah does in her job.

Task M2 P3 Write a report explaining that you interviewed Hannah. Describe the duties that she has to carry out on a day-to-day basis.

Customer Assistant at Tesco Stack shelves immaculately Take customers to a product they cannot find Answering customer queries Help warehouse staff with deliveries Fill promotion displays Display merchandising units Ensure aisles are tidy and clear Work on the cash tills Pack bags for customers and/or assist with carrying bags to cars

Task: Produce a Job Description for a Specific Job Produce a job description for a customer service assistant at (Tesco) Include: Name of the business; name of the post, who they are responsible for, whether it is part-time or full-time Use the Brighouse High School design to help

Task: Produce a Job Description for a Specific Job M2 For M2: must create a headed notepaper design at the top and include all the relevant details about the business must show range of tasks that you will have to complete while doing the job – these must be explained clearly must have “concluding” statement that covers all eventualities must submit the report from the interview with Hannah

Job Description Example Receptionist To answer the telephone To pass on messages To greet visitors To inform staff that visitors have arrived To receive the post To ensure visitors sign in To undertake any reasonable task that the owner asks “concluding” statement that covers all eventualities

Headed Notepaper Plus Address and Post Code of the store

On the back of the worksheet: What makes a good teacher? Write down four things that make a good teacher.

Pass 3/Merit 2 Produce a job description and person specification Report on interview with Hannah Pass 4 Produce a letter of application and CV for a job Complete an interview for a job Distinction 2 Analyse how effective recruitment contributes to an organisation’s success

Tasks today … Produce a person specification for a customer service assistant at Tesco (P3) Write up a summary of the interview with Hannah (M2)

Person Specification List of all the qualities, characteristics and qualifications required to do the job Refers to the type of person the business wants to recruit

Person Specification Activity Using the worksheet provided, complete a person specification for a Business Studies teacher at Brighouse High School. What qualities and characteristics are essential? Which qualifications are essential Which qualities and characteristics are desirable? Which qualifications are desirable?

Business Studies Teacher Person Specification Essential Qualities Ability to teach GCSE and A Level Good communicator Good discipline Well organised Excellent attendance and punctuality Gets on with pupils Helpful Sensitive Desirable Qualities Ability to offer extra curricular activities Experience of teaching Btec subjects Can inspire pupils Could organise and help with trips Imaginative Cheerful Polite

Business Studies Teacher Person Specification Essential Qualifications Teaching qualification Degree in Business Studies Desirable Qualifications Further degree ICT qualification Driving licence First Aid Certificate

Watch: Talking Heads and the interview with Hannah Make a note of the characteristics and qualities required for the post of warehouse assistant. What qualifications would be required?

Task: Produce a Person Specification for a Specific Job Produce a person specification for a customer service assistant at (Tesco) Include: Essential qualities, characteristics and qualifications; desirable qualities, characteristics and qualifications Use the Brighouse High School design to help

Task: Produce a Person Specification for a Specific Job M2 For M2: must show range of qualities and characteristics that are needed to do the job effectively Use your Tesco headed notepaper at the top Must write a brief summary explaining (with examples) why you think some qualities are “essential” others are “desirable”

P4 Complete an application and interview for a specific job

Watch: Talking Heads Letters of Application and CVs Application Forms Arriving at the store Complete the worksheet: Do’s and Don’ts of interviewing P4

Tesco Application Form

Application Form P4 Using the form provided, complete an application for the post of Customer Service Assistant at Tesco PLC. Take care with presentation, spelling and grammar

Curriculum Vitae: CV P4 Personal details Education Work experience Hobbies and interests Names and contact details of two referees

Letters of Application

Format for Letter of Application Headed Notepaper: Your address, telephone number, e mail, mobile phone number etc You start here Format for Letter of Application

Letter of Application P4 Aim: Read the job description and person specification and write a letter that shows you can do these tasks and have these characteristics. Work Experience: Year 11 work placement Any part-time work Any voluntary work Baby sitting

Letter of Application P4 Responsibilities: School prefect Team captain Team member Librarian Outside interests: Scouts/guides Sport Any activities you do outside of school

Starter Activity: Listen to the question and hold up the card that is the correct answer.

Application form for Tesco Work completed so far … Job Description Person Specification Application form for Tesco Letter of application CV

Objectives today … To re-cap on the types of documents used in the recruitment process To understand the preparation required before an interview To understand how to create a good impression at an interview To understand what “not to do” at interview

What do you know about interviews? Imagine you are giving some advice to your friend who is due to have an interview for a job. Write down what preparation your friend needs to do before they go to the interview. Write down what you think your friend needs to remember to do while they are being interviewed. Write down a list of things they should NOT do at interview. Total up how many statements you have in each box.

P4 Finish watching the “Talking Heads” DVD. Watch the performance of the six applicants and complete the “Do’s and Don’ts of Interviewing” worksheet.

Tasks Today … Finish all letter, CV, Job description, Person specification (P4 and M2). 2. Write up “Interview with Hannah” worksheet (M2). 3. Create an information sheet for your friend which explains the do’s and don’ts of interviewing.

Complete an interview for a job

P4 Using the worksheet provided, make notes on how you would answer the questions if you were being interviewed for a job at Tesco.

In pairs, take turns to interview each other In pairs, take turns to interview each other. Complete the assessment sheet.

Overall Comment: “Overall, XXX completed a very good/good/satisfactory interview. XXX was …… (comment on the appearance and behaviour of your interviewee) XXX answered the questions very well/fairly well. XXX gave a good answer about … I would/would not recommend XXX for a post at Tesco because ……

Analyse how effective recruitment contributes to an organisation’s success D2 Explain the main objectives of Tesco Describe the recruitment process Hannah had to follow when she applied for the job at Tesco Why is it important for Tesco to produce a job description and person specification before they advertise the post? What might be the consequences if they did not produce these documents? Explain why the interview process is effective for Tesco and how it will help the company achieve its objectives Analyse the alternative methods Tesco could have used and explain why the company do not use them

D2 1. Tesco Objectives To create value and choice for customers to earn their lifetime loyalty To grow the core UK business To expand internationally and focus on giving local customers what they want To be as strong in non-food products (eg clothes, DVD and CD’s)

2. Recruitment Process at Tesco D2 Look for a local store advertising for vacancies Complete an application form (from Tesco website) Take the form to the local store that is recruiting Attend interview: tour of store, meet staff, interview with team leader, group activity answering questions, work shadowing employee on the till

3. Advantages of using a Job Description and Person Specification Easier to short list the applications – check person has necessary skills and qualifications Ensures person interviewing assesses the applicant accurately Meets equal opportunities laws – fair treatment of all applicants regardless of age, gender, race, disability Reduces chance of legal action by applicants

4. Consequences if a JD and PS were not produced Could employ someone with the wrong qualities and characteristics Could impact on sales and profit Costly to dismiss an employee for incompetence Company could get sued if equal opportunity laws are not followed Could result in court action Affects the image and reputation of the supermarket

5. Why the interview process is effective D2 Look for local store – only get applicants where they are needed locally Apply via website – convenient for applicants, saves on postage for Tesco Group exercise – can compare all the applicants together in one group Individual interview – better for people who are shy Work shadowing – applicant can experience the job first hand

Alternative Methods Tesco could use References: School do not know applicant in a supermarket situation Referee may be biased (give an example) Aptitude Tests: Ability in maths and English not as important as personality and being able to work in a team

Homework: Visit your local Tesco store and complete the questionnaire, assessing whether or not Tesco’s recruitment strategy works effectively. D2

Add a conclusion to D2: Based on your observations, do you think the recruitment process at Tesco is effective?