e-Business Networking Alcatel Mentoring Numbering Plan & Call by Name

Alcatel e-Business Networking — 2 What’s covered Numbering/Suffix Plan Call by Name

e-Business Networking Numbering/Suffix Plan

Alcatel e-Business Networking — 4 Numbering Plan Description What does the numbering plan consist of? Users directory numbers Attendants and hunt group directory numbers Trunk group seizure prefixes Phone feature prefixes (i.e. forwarding) ARS prefixes Speed dial numbers Network numbers

Alcatel e-Business Networking — 5 Numbering Plan Description Characteristics There is a maximum of 50,000 entries Each number can consist of up to 8 digits Available digits are 0 thru 9, *, #, A, B, C, D Prefixes or directory numbers can be used with a time out (T) The numbering plan can be extended by adding a T at the end of the prefix: Example 1 : –9T: ARS prefix –9123: A user’s directory number

Alcatel e-Business Networking — 6 Suffix Plan Description What does the suffix plan consist of? Specific telephone features Broker call (Flip Flop) Three-party conference Intrusion Waiting on free or busy station Busy camp-on Call announcement Enquiry call…

Alcatel e-Business Networking — 7 Suffix Plan Description Characteristics Suffixes are dialed during a conversation or on a tone other than the dial tone (For example: a voice guide) Each number can consist of up to 8 digits Available digits are 0 thru 9, *, #, A, B, C, D

e-Business Networking Call by Name

Alcatel e-Business Networking — 9 Call by Name Possibilities Call by Name on Reflexes Phones integrated keyboard Call by name on OmniVista LDAP Call by name on 4980 Softphone Call by name on 4059 MAC (Multimedia Attendant Console)

Alcatel e-Business Networking — 10 Call by Name Description Call by Name on Reflexes Phones integrated keyboard OmniPCX Enterprise Phonebook Authorized users can call by name by consulting the integrated phonebook Up to 60,000 entries (entry = name + directory number) can be defined (including names + speed dialling numbers)

Alcatel e-Business Networking — 11 Call by Name Description LDAP Overflow Call by Name on Reflexes Phones integrated keyboard: LDAP Overflow An integrated LDAP client allows a user to call by name using an external LDAP server Example: It is possible to overflow on a designated LDAP server when using the Call By Name function Call Server LDAP directory server John Doe 1 John Doe unknown 2 John Doe? 3 John Doe = John Doe:

Alcatel e-Business Networking — 12 OXE LDAP integration Services Search scheme Normal Mode Automatic overflow: In case of unsuccessful search in the OXE phonebook, a search is automatically launched in the external LDAP server. Manual overflow: In case of successful search (at least one answer) in the OXE phonebook, the user can, by pressing a "softkey", overflow on the LDAP server Multi-company (multi-tenant) mode (In R5.1) The LDAP directory managed in the corresponding entity will be used Several types of phone numbers can be given for one name with the following priority order Internal phone number, external number, mobile number Only the first answer is given in case of multi value attributes

Alcatel e-Business Networking — 13 OXE LDAP Integration Restrictions/limitations LDAP version 3.0 or higher Manual overflow on 4035 sets only (softkey) No referral in the current OXE release The "Call By Name" software license also allows: The "LDAP overflow" feature The "text messaging" feature: The possibility to send, leave or receive a text message with an authorized set

Alcatel e-Business Networking — 14 Call by Name Description Call by name on OmniVista LDAP The OmniVista 4760 LDAP Directory Any user can call by name by consulting the Web directory access from OmniVista, either for Internal or external numbers. Any user can access the Web directory and register any Reflexes 4020/4035 (digital or IP) set to make calls. This feature uses STAP (Simple Telephony Application Protocol) to place calls after the phone is registered. The STAP parameter has to be “authorized” in the related set user profile.

Alcatel e-Business Networking — 15 Call by Name Description Call by name on OmniVista LDAP

Alcatel e-Business Networking — 16 Call by Name Description Call by name on 4980 Softphone OmniPCX phonebook, personal phonebook, groupware phonebook, or external LDAP A 4980 softphone user can dial by name from the PC keyboard. The search is performed after two characters are entered, and beginning with the OmniPCX phonebook and personal/groupware phonebook if any. By adding a third character, the search is extended to any additional external LDAP directory (Netscape, Lotus, Exchange. The LDAP directories can be added at the 4980 server level (therefore no programming required at the user client) or can be added by each user.

Alcatel e-Business Networking — 17 Call by Name Description Call by name on 4980 Softphone

Alcatel e-Business Networking — 18 Call by Name Description Call by name on 4980 Softphone

Alcatel e-Business Networking — 19 Call by Name Description Call by name on 4059 MAC (Multimedia Attendant Console) OmniPCX phonebook and/or external LDAP Using the MAC keyboard to dial by name. The search is performed after two characters are entered, and beginning with the OmniPCX phonebook. By adding a third character, the search is extended to any additional external LDAP directory (Netscape, Lotus, Exchange. The LDAP directories are added in each 4059 MAC application. Note: The LDAP integration in OXE for the LDAP overflow on the Reflexes phones, is independent of the LDAP dialing from 4980 Softphone and 4059 MAC.

e-Business Networking Large Network Dialing Plan Example

Alcatel e-Business Networking — 21 What’s covered Design/Customer Considerations Results – the Dialing Plan

Alcatel e-Business Networking — 22 Advocate Design Considerations What were the requirements? One homogenous network with >36,000 ext. Organize plan around geography and responsibility Identify incoming calls by group or site Recover current DIDs when possible Management simplicity

Alcatel e-Business Networking — 23 Numbering Plan Description Results 6-digit dialing plan was used Support existing user population Enough capacity for growth, special number considerations 1 st digit-area identifier, 2 nd digit-site identifier Mix of geographical & task division, i.e AHC –Task & geographical representation can coexist in the same node Breakdown AHC Group – 1XXXXX North – 2XXXXX Central – 3XXXXX South – 4XXXXX Support – 5XXXXX Northside – 6XXXXX Speed Dial – 7XXXXX Trunk Seizure/Special Functions – 8 & 9

Alcatel e-Business Networking — 24